(388)
4.2 out of 5
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Track-It! 
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Robert R.
Senior IT Systems Analyst
Mid-Market(51-1000 emp.)
What do you like best about Track-It!?
Makes tracking tickets, and notifying requester, and tech easy. Weather it is in the application or the handy web interface. It is easy for anyone who has user a Microsoft app to use with little on no coaching.
Its' customization takes a bit of work but is worth it. Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
The solutions area could handle attachments better. I would like it to be more like a wiki. It is a feature I would use more if the contents of the attachments were searchable as well. Review collected by and hosted on G2.com.
Video Reviews
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Outdated ticket tracking system
99 out of 100 Total Reviews for Track-It!
3.7 out of 5
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Overall Review Sentiment for Track-It!
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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HD
Hector D.
Test Engineer
Mid-Market(51-1000 emp.)
What do you like best about Track-It!?
this tool was very atractive to me because of the name and also the importance of a good and frendly functionanity during my use of it Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
works very smooth and i like the way the organization use this tool Review collected by and hosted on G2.com.
AK
Aryan K.
Software Engineer
Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Track-It!?
Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simple and easy to use. Users can start working with this software without any learning complications. Also the last important aspect is cost, its very reasonable and affordable especially if your organization has a lot of users. Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
Two things I'd like to point out where Track-it can improvise is the automation capabilities and customer support. Review collected by and hosted on G2.com.
LR
Luis Alberto R.
Support Technician
Enterprise(> 1000 emp.)
What do you like best about Track-It!?
Track-IT! simple to use, it does what it needs to do - for how complex ticketing and asset managment can be Track-It really makes it simple, the UI is pretty simple Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
one thing that oculd be improved is the "Automation" behind it, atleast within the version we used the automation wasnt as extensive as it was with ServiceNow, or ManageEngine Review collected by and hosted on G2.com.
AR
Abi R.
Assistant Manager - International sales
Enterprise(> 1000 emp.)
GG
Gulam G.
Security Analyst
Mid-Market(51-1000 emp.)
What do you like best about Track-It!?
Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable for every one Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
Not yet I haven't seen. But if little bit more fast it would be a great tool. Review collected by and hosted on G2.com.
IA
Verified User in Apparel & Fashion
Small-Business(50 or fewer emp.)
CF
Verified User in Fishery
Small-Business(50 or fewer emp.)
What do you like best about Track-It!?
The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my system. Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
At times, it becomes unstable/buggy but not always Review collected by and hosted on G2.com.
UM
Verified User in Media Production
Mid-Market(51-1000 emp.)
What do you like best about Track-It!?
its very easy to understand and implement in day to day work activities. Very good response from the customer support team and i use it almost every 2 days. Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
Nothing so far as it is a well rounded application Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
UP
Verified User in Public Relations and Communications
Small-Business(50 or fewer emp.)
What do you like best about Track-It!?
It's easy to keep track of your computers with the workstation discovery and audit tool for inventory management; Inventory management is extremely thorough as well as simple and easy to use. It is integrated with Active Directory. The mobile technician client is a great fit for our iPads, and installation is straightforward. The local help documents can give you step-by-step instructions on how to set up nearly all the features. Review collected by and hosted on G2.com.
What do you dislike about Track-It!?
The user account security is almost nonexistent. I find the email filter to be clunky at times. The purchasing module is missing some features I want, but overall is okay. Review collected by and hosted on G2.com.
Track-It! Categories on G2
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