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I love the extreme flexibility in customizing how information is presented to you in the Technician Client, and wish other software would adopt the same power and ease of customization for viewing of tabular information.
I love how Track-It! can be used to keep track of software licensing, check-ins and check-outs of equipment, purchase history, inventory of assets (manually entered), customizability of reports via Crystal Reports, and how all of these features (aside from Crystal Reports) are easily accessible from the same program client in addition to Help Desk Work Orders (aka "tickets").
I love how there is a BMC Communities website that opens up public discussions about their software. In the past there had not been such a thing and it was difficult to Google or search for solutions (although they did have a Knowledge Base, but it isn't the same as searching for user generated content).
I love the Change Management feature because it allows you to have a history of accountability and a way of acquiring approvals from co-workers serving certain job roles in the department.
I love how you can have "Assignments" of Work Orders (basically a ticket that is a sub-ticket of another ticket).
I love how you can configure a workflow of tickets based on criteria, but feel that BMC Software has room for improvement in this area because it feels like some options are missing between the configuration dialogues and the button when viewing work orders to apply a policy to a ticket (because it meets certain critera). Review collected by and hosted on G2.com.
Like any other Help Desk & Inventory/Software-tracking software, Track-It! is not perfect and has its own quirks.
I dislike the price tag of 500 USD per Named technician license plus annual support per license, but for a large-small business organization that isn't an issue.
I dislike the Remote Control add-on for Track-It! because it is very clunky, has performance issues, does not always work (unreliable), and is a resource hog.
I dislike that to have automated asset auditing you have to pay licensing per asset. We do our inventory in Track-It! 100% manually. If you can afford the licensing for enough assets in your organization for automated auditing and integrate the log-in script, it can otherwise be very useful when someone logs a ticket and you are needing to know what asset belongs to them.
I dislike how the Solutions module is tied so directly to the Help Desk module that if you have deleting work orders disabled you also cannot delete entries in the Solutions module.
Manual maintenance in purging about a dozen different logs is required to prevent Track-It! from bringing its performance to a crawl. If you wanted to automate this, you have to manually setup scheduled tasks and scripts to perform SQL truncation of the systemlog table, maintain database index health, and occasionally rebuild the search database index. Why this couldn't have been automated from the start I without requiring manual intervention I don't know. Review collected by and hosted on G2.com.
Video Reviews
Outdated ticket tracking system
99 out of 100 Total Reviews for Track-It!
Overall Review Sentiment for Track-It!
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this tool was very atractive to me because of the name and also the importance of a good and frendly functionanity during my use of it Review collected by and hosted on G2.com.
works very smooth and i like the way the organization use this tool Review collected by and hosted on G2.com.
Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simple and easy to use. Users can start working with this software without any learning complications. Also the last important aspect is cost, its very reasonable and affordable especially if your organization has a lot of users. Review collected by and hosted on G2.com.
Two things I'd like to point out where Track-it can improvise is the automation capabilities and customer support. Review collected by and hosted on G2.com.
Track-IT! simple to use, it does what it needs to do - for how complex ticketing and asset managment can be Track-It really makes it simple, the UI is pretty simple Review collected by and hosted on G2.com.
one thing that oculd be improved is the "Automation" behind it, atleast within the version we used the automation wasnt as extensive as it was with ServiceNow, or ManageEngine Review collected by and hosted on G2.com.
Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable for every one Review collected by and hosted on G2.com.
Not yet I haven't seen. But if little bit more fast it would be a great tool. Review collected by and hosted on G2.com.
The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my system. Review collected by and hosted on G2.com.
At times, it becomes unstable/buggy but not always Review collected by and hosted on G2.com.
its very easy to understand and implement in day to day work activities. Very good response from the customer support team and i use it almost every 2 days. Review collected by and hosted on G2.com.
Nothing so far as it is a well rounded application Review collected by and hosted on G2.com.
It's easy to keep track of your computers with the workstation discovery and audit tool for inventory management; Inventory management is extremely thorough as well as simple and easy to use. It is integrated with Active Directory. The mobile technician client is a great fit for our iPads, and installation is straightforward. The local help documents can give you step-by-step instructions on how to set up nearly all the features. Review collected by and hosted on G2.com.
The user account security is almost nonexistent. I find the email filter to be clunky at times. The purchasing module is missing some features I want, but overall is okay. Review collected by and hosted on G2.com.
