Totango Discussions

1. Is there an option to embed a PDF fillable form? 2. Can a prepopulated email response be hyperlink to an automated email?

I would like to see desktop notifications for: - account health status changed for account XYZ - renewals status for account XYZ is 123 - upsell opportunities for account XYZ

because we need to know which or who is the last user that make changes in a task , so thats why we need a account history.

I create a lot of segments on my end because I like seeing my accounts segregated from one another and at times, the criteria isn’t found on the list.

We are new to CSM, we are accustomed to episodic services engagements - a very different staffing model. CSM assigning is more continuous services.

While derving the customer satisfaction Level - is there any way to caputre Service delivery parameteres in Totango.

We only measure NPS after our general customer survey. But we are looking for ways to collect NPS inputs all year long instead of once or twice per year. How Totango can help with this?

Integration will depend on several factors, from your own development resources to the way you store customer data. Totango offers dedicated support to bring all the right data to our platform for all customers. Many customers are able to get up-and-running within one month.

Pricing will depend on a variety of factors, mostly based on your team size and portfolio of customers. Our sales team will work with your team to customize a package that best suits your needs.