# Is there any Quality Parameters being caputred to asses the Customer Satisfaction ?

While derving the customer satisfaction Level - is there any way to caputre Service delivery parameteres in Totango.

##### Post Metadata
- Posted at: about 7 years ago
- Author title: Senior Manager - PMO, ENRICH IT Services (A Dataintensity  company ) 
- Net upvotes: 1


## Comments
### Comment 1

Customer health is built out of quantitative and qualitative metrics. A good primer for it can be found here - https://blog.totango.com/2017/10/what-is-customer-health-score/

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Founder & CEO @ Totango 🎉




## Related Product
[Totango](https://www.g2.com/products/totango/reviews)

## Related Category
[Customer Success](https://www.g2.com/categories/customer-success)

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