Top Rated TopBox Alternatives
The TopBox team's consultative approach to adopting best practices with NPS Survey design and execution as well as the extensive TopBox reporting capabilities. Review collected by and hosted on G2.com.
Although TopBox imported our historical survey information for statistical reporting purposes which is extremely beneficial, I became spoiled by the level of detail in the TopBox results and reporting for our first survey that I wish I had the same level of detail for historical survey data. In other words, it was a transition pain of not having the level of detail/reporting prior to TopBox. Review collected by and hosted on G2.com.
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G2 -TopBox - Lindsay
14 out of 15 Total Reviews for TopBox
Overall Review Sentiment for TopBox
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The ability to slice and dice survey data and present meaningful insights to our key internal stakeholders. Review collected by and hosted on G2.com.
Nothing major - there have been small usability enhancements over the years, but nothing that isn't to be expected as an early adopter. Review collected by and hosted on G2.com.
I loved working with Waypoint Group's team. Dedication is truly their middle name, and they're very engaged with you throughout the entire process. Their expertise and guidance were a significant help in designing our questionnaire, and the project plan developed was thorough and easy to follow. We never felt unsupported or at a loss for what to do or how to proceed. Review collected by and hosted on G2.com.
There wasn't much to dislike. Some minor UI improvements like size of text within the app, but functionally TopBox is easy to use and functions well. Review collected by and hosted on G2.com.
1. The TopBox team: Steve has been fantastic to work with. He always presented himself available for support, and was with my team every step of the way.
2. The product itself: as an end-user, the product is intuitive enough to understand the available reports and take action against the results. This is extremely powerful, as it provides my team the right topics to address customer concerns and take action to ensure the best customer experience possible. Review collected by and hosted on G2.com.
Not too much. Some of the UI was a bit funky, but it took me no more than 10 minutes to figure out. Review collected by and hosted on G2.com.
Waypoint guidance and services are most valuable. The product itself forces the structure and is helping us to operationalize our very new and immature NPS program. Review collected by and hosted on G2.com.
The navigation takes some getting used to. Review collected by and hosted on G2.com.
Easy to use. Steve has been amazing at helping our team learn to maneuver through TopBox, guide us in learning more about NPS, and helping create surveys for us to analyze our client accounts on a deep level. We are able to view everything from promoters to detractors, comments from clients, relationship ladders, and key drivers. Review collected by and hosted on G2.com.
We have ALOT of data and sometimes the program runs a bit slow. This was mentioned to Steve and it was told to us that in their end of year release, we should see an increase in the loading speed. Review collected by and hosted on G2.com.
Having just implemented TopBox in the past few months, I can say that it's a great tool for quickly analyzing the data from surveys in real time. We've been using it at NetBase to analyze the latest feedback from our NPS survey and being able to go from different top level reports and compare them to past trends is super helpful. Also I love being able to dive even deeper into the analytics by viewing those accounts that have responded and being able to pull their individual responses back to salesforce to share with the team internally. Review collected by and hosted on G2.com.
In some cases the reports do not easily display in chrome - not sure if it's a mac issue or a chrome issue but it would be nice to have the reports more clearly laid out side by side. Review collected by and hosted on G2.com.
I like the ability to report and segment cohorts. The reporting helps me dissect my survey information and understand specifically what segments of my business to change. It helps me understand the feedback in specific areas to deliver impact. Review collected by and hosted on G2.com.
The UI still needs some refinement, their Waypoint team has been very responsive to my feedback and quick to address it. Review collected by and hosted on G2.com.
TopBox has enabled me to extract valuable and actionable insights from our customer's feedback with much less effort than previous tools I've used. It's also purpose-built for this type of data so we've uncovered new outcomes we would've otherwise been unaware of. Aside from the technology, the TopBox team is supportive and responsive to our needs as a customer. Review collected by and hosted on G2.com.
I don't necessarily have any dislikes. The UI, while not unfriendly, could use some improvements, e.g. better use of the page real estate for results and graphics vs. space between the drop down choices. Review collected by and hosted on G2.com.
The insight into my client's thoughts, feelings and experience. The responsiveness of their team is amazing! Review collected by and hosted on G2.com.
What may be lacking from a functionality point of view but that doesn't mean it will be lacking for long! They are quick to get you what you need so there is not much I dislike! Review collected by and hosted on G2.com.
