ThoughtExchange Reviews & Product Details

ThoughtExchange has been extremely helpful in gaining insights into our community and staff. It goes beyond the basics of survey questions and allows users to interact with feedback, giving us a true overview of what we need to focus on and what is important to our user base. We look forward to utilizing the tool more as we head forward. Review collected by and hosted on G2.com.

The only thing that has given us problems is when users of the product star everything. It's great that our users are passionate, but it's hard to use the data when everyone likes/stars everything! Review collected by and hosted on G2.com.

It's proven to be a great resource to communicate with the community and the staff. It goes beyond just a survey and allows for interaction and dialogue which allows for great insights and understanding. It provides us with rich and useful data that helps make informed decisions. Review collected by and hosted on G2.com.

I don't see anything I dislike yet. I haven't used and explored it enough to comment on this. Review collected by and hosted on G2.com.

I love how polls, open-ended threads, and analytics can all be accessed in the same platform. The UI is good, it's easy to use, and reliable. Everyone can access it. Review collected by and hosted on G2.com.

I dislike integrating it into our current system we use, Slack. There was some friction in the transition period. Some archives were still in Slack and we needed to access those in addition to creating new lines of communication. Review collected by and hosted on G2.com.

Unlike a google survey which collects thoughts from those who take it in isolation. Thought Exchange allows us to collect phrases and thoughts and then lets everyone learn from others as well- better than an in person forum. Review collected by and hosted on G2.com.

Nothing- It is very useful! I also find the staff responsive if a question comes up for me. Review collected by and hosted on G2.com.

Thoughtexchange allows you to learn what people are thinking and talking about, not just what you ask about. It also allows people to see what others are saying. Review collected by and hosted on G2.com.

Sometimes it is hard to quantify the results, but the benefits outweigh the limitations. Review collected by and hosted on G2.com.

The responsiveness of our client support Review collected by and hosted on G2.com.

I honestly haven't found a dislike or a downside. Review collected by and hosted on G2.com.

I love running an exchange during a meeting (in-person or on Zoom). It's a unique way to engage your audience and get real-time feedback. Review collected by and hosted on G2.com.

There is a learning curve for your community to understand how to use the tool. It just takes patience and a little practice before you get total buy-in. Review collected by and hosted on G2.com.

The combination of a main prompt with a mini-survey. It allows for reflective input and rating of responses on a topic, along with demographic or clarifying questions. Review collected by and hosted on G2.com.

While TE has AI/Machine analysis, there is still a considerable amount of time spent in re-analyzing and categorizing the TE responses. Review collected by and hosted on G2.com.

Being able to as for thoughts from our employees, allowing include them and help them feel like they are part of the process and know that their ideas are important to us. Our company has grown to the point in the last few years that we had to formalize a way to engage the workforce and ThoughtExchange gave us the perfect platform to do that. Review collected by and hosted on G2.com.

I appreciate the face that employees can provide their thoughts anonymously but as an HR leader there are times we wished we could reach out to an employee to talk with them about their concerns or help them understand something when we can tell by the thought that there is a need to clarify. We adjusted and view it as "big picture" - if there is one that feels that way then there are more and address appropriately. Review collected by and hosted on G2.com.

What I like best about working with Thoughtexchange is how engaging the experience is for groups and teams in my organization. Once they understand how the tool and information works they truly buy-in and have embraced both creating exchanges and also using the outcomes pretty effectively. Using thoughtexchange in our virtual meeting world has been invaluable and a great way to get our teams thinking and opening up during meetings and planning sessions. Review collected by and hosted on G2.com.

I can't really say there's anything about ThoughExchange I dislike. An area that could be improved is the AI Theming. I have become quite adept and enjoy doing my own manual theming as I find the AI Themes don't quite gather and title common thoughts effectively at this time. Review collected by and hosted on G2.com.