Speed of response to service tickets. Troubleshooting support. Customer service orientation and patience when offering support to those on our team who don't have a technical background. Review collected by and hosted on G2.com.
For issues that have arisen that seem to repeat frequently, I feel like we haven't gotten enough root cause analysis so we can prevent the issue from happening over and over again. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Third Wave Business Systems
Overall Review Sentiment for Third Wave Business Systems
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We have been working with the same consultant for over 10 years. He does a great job and knows our systems. Having a long term stable relationship is important. Review collected by and hosted on G2.com.
I miss working with the former CEO. She was great, took really good care of our business needs. Unfortunitly she retired and i have not formed a relationship with the new leader of the company. Review collected by and hosted on G2.com.
As a power user of SAP Business One, I can count on thiere support to be timely when I need them, and solve the promblm as quickly as possible. On occaisions, they've detected problems I was not even aware of (mostly memory issues) , and brought them to my attention. Review collected by and hosted on G2.com.
They are a premium partner, and charge primium prices for consulting and support at times. But the quality of the work makes that worth it. Review collected by and hosted on G2.com.
Very responsive and a genuine desire to help solve issues. Review collected by and hosted on G2.com.
Would be nice to be able to just send off an email with any issues to a dedicated support person or a group. But I understand the need for a more automated route as a business, but as a customer, we like more convenience :) Review collected by and hosted on G2.com.
Marco Zenz <mzenz@twbs.com> I want to express my appreciation for the outstanding support provided by Marco. His response time was incredibly prompt, which made a significant difference in resolving the issue quickly. He demonstrated exceptional problem-solving skills, tackling the issue with ease and efficiency.
Marco's professionalism throughout the entire interaction was commendable. He was courteous, patient, and attentive to every detail. His deep knowledge of the subject matter was evident, and he was able to explain the solution in a way that was easy to understand. Review collected by and hosted on G2.com.
I’m pleased to inform you that our previous SAP system had some challenges with logging in remote users, which impacted our efficiency. However, since transitioning to our new cloud-based SAP system, we have seen significant improvements. The new system is now functioning efficiently, allowing for smooth and reliable access for remote users. Review collected by and hosted on G2.com.
Third Wave Business Systems is our SAP Business One partner, enabling us to focus on our core business while they expertly manage all our ERP needs. Review collected by and hosted on G2.com.
Working with Third Wave Business Systems has been entirely positive. They are highly knowledgeable and deliver results with speed and efficiency. Review collected by and hosted on G2.com.
I like Third Wave Business systems as they are able to either come up with solutions or have suggested partners we can work with that will help our business. They are constantly innovating and staying ahead to give our business another way to utilize SAP B1 better and more efficiently connect with our customers. Review collected by and hosted on G2.com.
I think when it comes to upgrading our software and trying to figure out whether or not it is necessary for us is a challenge. For example we don't know when we should be upgrading the softwares unless something stops working or when we enhancing other programs only to find out not compatable with current SAP B1 unless we upgrade. Review collected by and hosted on G2.com.
They take a solution-based approach and always respond promptly. Review collected by and hosted on G2.com.
When a new consultant joins a case, it may take some time for them to understand the issue, leading to increased costs and a slight delay. Review collected by and hosted on G2.com.
Third Wave is a true solutions resource. They continue to inquire about your needs and areas that need improvement and provide solutions that you can benefit from. Additionally, they always have a team member avilable in case of urgent matters. Review collected by and hosted on G2.com.
There is always a worry that we are heavily reliant on Third Wave and their solutions. What would happen if Third Wave was no more? How can we manage all the systems we have in place with their solutions? Review collected by and hosted on G2.com.
They still have a small company feel and are quick to respond with any needs (errors, corrections, improvements needed, etc.) Review collected by and hosted on G2.com.
I honestly can't say anything I immensely dislike about Third Wave. Review collected by and hosted on G2.com.
They have a strong team of knowledgeable business consultants. Review collected by and hosted on G2.com.
I have not experienced many issues when working with Third wave. They are reliable partner delivering most projects
on time and within budget. Review collected by and hosted on G2.com.
