Thinkific Reviews & Product Details

As a teacher and not a business person, Thinkific made it very easy for me to get started on creating my courses. With the built in landing pages and website pages for each course, Thinkific makes everything look professional and seamless. Review collected by and hosted on G2.com.

Thinkific is constantly making h updates (which is great), however, this sometimes forces you to pay more for things that you might not need. I reached out to them for support and they were able to help be picked up the right tier for what I needed. This keeps the finances manageable. Review collected by and hosted on G2.com.

Thinkific makes it incredibly easy to create and deliver professional-quality online courses without needing any tech background. I love how intuitive the course builder is — it allows me to upload videos, add quizzes, and structure lessons in a clean and user-friendly format. The platform feels stable and reliable, and the design is clean and modern, which enhances the experience for both creators and learners. I also appreciate the ability to fully customize my site to match my brand without needing to code. Their support team and help resources are top-notch — fast, helpful, and genuinely invested in user success. Review collected by and hosted on G2.com.

I haven't found anything that I dislike. Perhaps, something about the design customization. Although strong, it has a bit of a learning curve if you’re aiming for something highly tailored without coding. Review collected by and hosted on G2.com.

Easy interface to build courses. But the best really was the bootcamp they offered (that I'm not sure they offer anymore). It was a 6 month program that absolutely got me up to speed to sell courses. It was invaluable. Review collected by and hosted on G2.com.

I have had an issue with digital downloads that I put a request in to fix over 9 months ago. I've checked back in every few months on their progress for fixing the issue and I get the same canned response that they are working on it. . . for over 9 months! This issue has made it so I cannot use digital downloads as a feature at all. Long story short, their customer service is lacking. Review collected by and hosted on G2.com.

I like the ease of use that the platform provides to business owners who are looking for a simple yet professional platform that can host their resources and courses. I enjoy the customization options for the course players and the in-depth tutorials provided on the Thinkific website. The course management system is straightforward and user-friendly, making it a breeze for our managers to assign courses and change drip schedules when needed for our users. Other than that, the integration is easy, and the video library is extremely helpful when you are uploading many videos to your modules!! Review collected by and hosted on G2.com.

As far as downsides go, I would say the customer support is lacking as far as communication goes. They are great when you can get an answer via email but it can be very difficult to reach a support member even on a paid plan. We had a system error that caused are courses to go down for over a day, and we were not able to get timely responses or have a support number that we could call. The online resources for help were not sufficient, and we ended up needing a technician to reset something manually. The chatbots can be extremely frustrating and not helpful. The other downside would be the payment software they developed. It makes it very difficult to do anything other then charge someone a subscription fee, so we usually opt for using Stripe and just setting up our clients with a free account. We are not able to view any payment options for our customers or offer them a one-time payment for a service or something that it easy without them having to enter their payment info into a separate digital download that we need to create. Lastly one of my biggest frustrations is that you cannot set a course to be no payment at all (not free) and only include it in certain memberships. It makes you select either free, subscription, or one-time payment. I don't want to select free because then it allows anyone to access it if they have the link. Review collected by and hosted on G2.com.

I’ve been using Thinkific since 2018 and it’s been a fabulous tool for our niche online school. We’ve built a fabulous reputation and a brand with students loving the course experience. Many leaving reviews that the interface is so much easier than our competitors what they keep coming back to use every 2 years when they need to do their continuing education to maintain their professional certification. The frequent product updates are great too because we can keep improving as the tool continues to improve. Review collected by and hosted on G2.com.

There are two things I dislike, which aren’t dealbreakers and this isn’t a new complaint, but worth mentioning here since it’s being asked:

1. The transaction records show purchased in UTC time and not my current or preferred timezone. Which is a pain for external record keeping.

2. You can’t reset a student’s progress on a course. So if a student completes a course and wanted to take the same course again a year or two later, they are unable to. There are workarounds like duplicating courses, but that can be a pain. Review collected by and hosted on G2.com.

I find that the offer to create courses in Thinkific is one of the most complete and versatile (having tested several). It is easy to create a diverse range of courses with varied conditions.

The tools are practical and quick to use, I like the fact that I can use multiple content elements in different courses without having to start everything over in the upload process.

Uploading the courses is very quick and simple. Review collected by and hosted on G2.com.

There is a lack of variety and originality in the features and assessment options to support online learning, as with tools like Ans, Genially, or others, but nothing major.

I would like the choice of lesson options to be more integrated when the wrong option is selected, for example, when choosing text and eventually wanting video or download. Review collected by and hosted on G2.com.

It’s very user friendly easy to navigate and creating courses is super simple, I like how it’s easy to see sales, etc…and a lot of functions to help make course creation more seemless much preferred this to other platforms I’ve used, Review collected by and hosted on G2.com.

only issue is tracking integrations have had issues with meta tracking….Would love you to sort this so I can do CAPI tracking and not have to migrate Review collected by and hosted on G2.com.

There are really not so many things I like about this platform. It works and has a little downtime. Review collected by and hosted on G2.com.

I even don't know where to start... :) The user experience is terrible—it's slow and unintuitive.

The tools available for B2B sales are very limited, especially for EU-based companies. The features that do exist for B2B Sales often don't work properly or feel unfinished.

The way user roles are set up is poorly designed. For example, if I want someone to only add or remove subtitles on my lessons, I have to grant them the 'ADMIN' role just for that small task, which is absurd. The worst part is that admins can access your financial data. There's a checkbox labeled 'Hide financial Data for Admins,' but it only hides the accumulated revenue reports. Admins can still access 'Orders' and 'Transactions,' making that checkbox practically useless, since an admin could just take screenshots and quickly get a summary using any LLM.

Recently, they launched email marketing tools, but the only customization options for your emails are basic formatting like bold or italic text—nothing more. Why not allow instructors to provide their own email HTML so I could import templates from Mailchimp or design my own emails? These are just a few of the issues that immediately come to mind & I am not talking about player bugs my students always experience. Review collected by and hosted on G2.com.

Clean look, ease of use, lots of features Review collected by and hosted on G2.com.

Need a coder to do a lot of upgrades. If you dont have one, youll have to use the basics. Review collected by and hosted on G2.com.

The switch to dedicated account support reps has been helpful. More personalized assistance. Review collected by and hosted on G2.com.

course specific help email would be great instead of one email address for all support questions that come in. Review collected by and hosted on G2.com.