It is so helpful to see our feedback organized around central themes and then see the sub-themes within the main ones. The numerous options for filtering our data give many different ways to look at and interpret the information. I also appreciate that there is an unlimited number of users for the system. This lets us assign access to the system and then our users can determine and pull the information that is most important to them based on their role within our company. Review collected by and hosted on G2.com.
I wouldnt say this is a dislike related to the software specifically, but its a bit challenging for the initial setup. There are many ways to look at data and establishing your primary themes can be a bit challenging. The team at thematic was great to help build those early themes but then as we thought it about it more, we realized we needed to adjust those. It takes time to think through the best way to represent your data and its not something to just casually attempt.
Early on, we had to tweak and re-tweak our setup. Again, not a reflection on the technology but more a learning curve to working with our data. Review collected by and hosted on G2.com.
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39 out of 40 Total Reviews for Thematic
Overall Review Sentiment for Thematic
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Thematic has a great user interface in the portal, it is really easy to use and understand. Creating and managing themes is really easy an intuitive. The product quantifies qualitative data really well. Everyone at Thematic has been great to interact with, always helpful, and always accessible. The team have helped us considerably with solving problems, sharing their expertise, and making efficient progress on several streams of work. The quality of text analytics functionality is ahead of other providers, quality of the reporting in the portal is very useful. The interface in the portal is easy to use. Review collected by and hosted on G2.com.
No significant drawbacks. Some aspects of the system requires ongoing effort to continue to keep the results relevant and up to date. Review collected by and hosted on G2.com.
The Dashboard interface is very user friendly and reports visibility is very good. My rating is as per my experience of the portal, it give me easy access to fetch the reports and provides accurate data for making further decisions. My overall experience with your product is awesome. Review collected by and hosted on G2.com.
At the moment I do not dislike any thing so far. Review collected by and hosted on G2.com.
Love the ease of implementation and use, quick turnaround times, and the product features esp - summaries, score change & answers. The Thematic team is great to work with! We love that the CS team is always willing to lean in to help and support us. Review collected by and hosted on G2.com.
Nothing really to dislike - for a small organisation, they are creating a giant footprint! Review collected by and hosted on G2.com.
I like the ability to quickly analyze open ended text. A great tool to analyze text with ease Review collected by and hosted on G2.com.
An ideal scenario would be an integration to the data warehouse Review collected by and hosted on G2.com.
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to derive insights for various stakeholders. While we get good quant that allows us to get a read on opinion as well as track over time, everyone knows that the gold lives in the verbatims but dealing with the volume is nightmarish.
Thematic for us has been a godsend. It does an excellent job using a single view to break down the verbatims into themes displayed by volume, sentiment and impact on our beacon metric, often but not exclusively NPS. Additionally, it does a superlative job, using GenAI in summarizing a theme or sub-theme down to a single paragraph making it clear what are these folks trying to say. I would also add that their Customer Success team is excellent, taking us out of the “do-it-yourself” zone, which some suppliers rely on to “do-it-for me” which saves us on headcount time, frustration and best use of skills.
Bottom line, the time saved, the productivity gains and the insights derived are worth their weight in gold. We started small but continue to add more and more of our survey verbatims into our Thematic instance. Call me a Promoter. I am all in on this amazing product and supplier. Review collected by and hosted on G2.com.
I can't think of anything negative to say about this product Review collected by and hosted on G2.com.
Thematic easily lets me compare themes over time and their impact on NPS. The customer support is better than anything I have used. Review collected by and hosted on G2.com.
Haven't made use of Dashboards yet, but that could be user error. Review collected by and hosted on G2.com.
I like that Thematic is simplistic but versatile in it's approach. It allows me to ask the system a "question" such as why did our rating drop in May for Collagen Protein Bars? With little effort I can find a orderly list of themes related to poor performance or quality issues. Review collected by and hosted on G2.com.
I think some members find it difficult to get over the erroneous themes or sub themes that are put out. I would like to see more improvements on the NPS/Sentiment scoring as the general themes sentiment do not always go hand in hand with the actual tone of the consumer. Review collected by and hosted on G2.com.
Thematic has been a very insightful and useful tool for tracking and understanding NPS data & trends. Moreover, it allows us to see how we compare against other parts of the country in the different survey sources and scores. Review collected by and hosted on G2.com.
Sometimes Thematic takes a few clicks to find what you're looking for. For example, the "Date" options do not match our company's fiscal quarters and year, meaning you must manually click to get the exact timeframe and therefore data you need. Review collected by and hosted on G2.com.
Thematic helped us bring the voice of the customer closer to the staff, who have the power to take action on the customer feedback. The impact view helped us prioritise the things that significantly affect the Net Promoter Score. As a result, it helped us improve our NPS and the overall customer experience.
My overall experience working with the team was extremely positive. I appreciate the support, flexibility and continuous innovation. I also want to highlight that client support is one of Thematic's strengths, aside from having a user-friendly and insightful platform. Review collected by and hosted on G2.com.
Getting the themes right is important, and you need to spend time and effort to modify/edit the themes to get the most out of it. Review collected by and hosted on G2.com.
The customer support by Austin and team are truly, a differentiator A+ Review collected by and hosted on G2.com.
The lack of lucene query syntax as an option makes the usage/set up of themes more complicated than it needs to be. It should be an option. Review collected by and hosted on G2.com.
