Top Rated The Falcon System Alternatives
(252)
4.5 out of 5
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2 out of 3 Total Reviews for The Falcon System
4.2 out of 5
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JK
Juraev K.
Customer Support Technician
Mid-Market(51-1000 emp.)
What do you like best about The Falcon System?
Falcon System offers any information about business locations, services types, and often posts answers to frequently asked questions and scanned marketing materials, which helps our CSRs to answer the clients’ questions adequately. Review collected by and hosted on G2.com.
What do you dislike about The Falcon System?
The Falcon System does not have efficient reporting features that would enable us to monitor other essential aspects of customer service. We can’t segregate trends in customer inquiries or assess effectiveness of FAQs in managing problems. Review collected by and hosted on G2.com.
AM
Avani M.
UX Researcher
Enterprise(> 1000 emp.)
There are not enough reviews of The Falcon System for G2 to provide buying insight. Below are some alternatives with more reviews:
1
MightyCall
4.5
(252)
Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
2
CDR Call Reporting for Cisco
4.9
(45)
Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.
3
VideoPeel
4.6
(28)
VideoPeel™ is the #1 video survey solution for employee engagement, customer feedback, and customer support. Start collecting videos from customers, employees, and candidates in less than 5 minutes.
4
Kommunicate
4.8
(21)
Kommunicate is a modern customer communication software for real-time, proactive and personalised support for growing businesses. Kommunicate is a one-stop solution for all your customer support problems.
5
YouMail
3.1
(19)
YouMail is the fast, fun way to handle missed calls.
6
Headway for Business
3.5
(15)
Headway for Business is the #1 downloaded corporate program that provides corporate bite-sized learning.
Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills.
One of the best ways to self-development is non-fiction books. But, finishing one book takes time.
So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster.
Headway for Business offers:
- 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth;
- individual self-growth plans for quick career progression;
- guidelines and content plan for engaging employees to read and learn more;
- team performance analytics;
- a tool to save L&D managers time, as Headway will cover part of the learning process;
- personal manager to build the best service for each client.
7
Dialer360
4.4
(15)
Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.
8
Verizon Voice Call Back
4.4
(14)
Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent.
9
Avaya IP Office
4.5
(11)
Avaya IP Office Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.
10
Smart IVR
4.5
(10)
Carrier grade IVR, with exceptional performance, scalability, reliability and application multi tenancy. Its architecture can process hundred of simultaneous calls per server.
