I like the level of communication we have with Testlio. It helps set accurate expectations on both sides. I have also found them to be flexible and helpful when we have quick turnaround requirements or special requests. Review collected by and hosted on G2.com.

Occasionally we have had trouble with testers getting access to specific testing devices, which can cause problems when we need to investigate platform-specific edge-case bugs. Review collected by and hosted on G2.com.

They are an extension of our QA team. They integrate well and care about understanding the product and culture of each team to provide the best testing experience. Review collected by and hosted on G2.com.

Because they're not employees of our company, we need to always make sure they have the right access and can log in to our apps, which could take up to two weeks sometimes. Review collected by and hosted on G2.com.

The correspondents from Testlio are very responsive. They usually cater to what we're looking for and provide results in a very short turnaround period. Review collected by and hosted on G2.com.

The vetting process of Testlio's hires could be a bit better. Their platform is also confusing to use, regardless of how often they break it down for us. Review collected by and hosted on G2.com.

They were as friendly and professional as possible at the same time. Their work was thorough and fast! They helped us out every time we were in a pinch every time we asked. Review collected by and hosted on G2.com.

There is nothing I can think of at this time. Review collected by and hosted on G2.com.

split across different geographies and device types, fast response and good customer service Review collected by and hosted on G2.com.

I can't think of anything, pretty happy with them. Review collected by and hosted on G2.com.

The whole process was very straightforward.

I find the team very reliable. Review collected by and hosted on G2.com.

My only suggestion is that it would be good to have a point of contact closer to our time zone (UK) Review collected by and hosted on G2.com.

Their staff, approach to testing, and implementations with our platforms. Review collected by and hosted on G2.com.

The token system can be a little confusing sometimes. Thankfully, their staff can convert it to hours for you. Review collected by and hosted on G2.com.

I have been working with Testlio for over a year. Their primary focus has been on functional testing of the application flows and UX research, recently.

I find them really committed to us. They care how things go and constantly try to improve and search for additional options on how they can be more valuable to us (kudos Mariliis)

Testlio's team is great. They manage to set up test runs with short notice and provide prompt results in a well-organised way (kudos Kristjan). Review collected by and hosted on G2.com.

Difficult to think of something. Issue tracking system probably requires some improvement but Testlio is now integrated into our task management system so all bugs reported end up there, i.e. directly on the dev team's table.

Initially, in some cases, they focused on the unrelated topics in the test runs, but things got clarified and that has long not been the case anymore. Review collected by and hosted on G2.com.

My initial concerns were that I would need to write a lot of test plans for Testlio to execute. So far, I've only needed to write up some simple documentation on how something works and then they have taken it from there. Based on the bugs they have been able to find, the test coverage seems deep and wide for each area we decide to test. The bugs are presented on a dashboard for me to review. They always include a video to show to reproduce the bug and their system plugs into our GitHub account. Since I review all the bugs in the Testlio portal before they are imported into GitHub, our engineers don't waste time considering things that I don't feel are high priority or are functioning as designed. As we close the bugs in GitHub, they are closed in Testlio's portal as well. Review collected by and hosted on G2.com.

This isn't a "dislike" but we don't use Testlio to test features before they go live. We evolve our site very quickly based on customer feedback and accept that there may be issues with new features. Some are bugs and some are specifications that we didn't think of until we got end-user feedback. Testlio has been focused on parts of the site that are more stable and where the specification has settled down. We have no internal QA resources other than automated unit tests and product management time. Testlio provides rigorous testing on multiple devices and browsers as well as test scenarios that would just take too long for our internal team to set up and execute. Review collected by and hosted on G2.com.

Testlio is terribly flexible, a great advantage is how they use their model of having QAs all over the world so localization testing and related stuff is not an issue anymore. Also they execute test runs pretty fast and offer testing related services (test plan creation, automation etc). Review collected by and hosted on G2.com.

The only real downside I could think about is how our contract works, we pay for a certain amount of hours each quater and if we don't use them, we loose them. Needless to say that it's not their fault if we don't manage to use all the available hours, but being given that our QA workload is not stable in time it's unconvenient sometimes. Review collected by and hosted on G2.com.