TestDirectly Reviews & Product Details

I've worked closely with the Test Directly Team for a couple years on several projects and can attest that the level of service and support they provide is above and beyond. Test Directly has helped us develop innovative solutions for some complex projects, allowing us to provide streamlined user experiences without sacrificing quality of patient care. The Test Directly Team is very responsive to needs and is always patient and flexible as projects change and evolve. Review collected by and hosted on G2.com.

We have had an extremely positive experience with the Test Directly platform and feel very fortunate to work with such a knowledgeable and reliable team! No complaints - Test Directly has been an excellent solution to address many of our client and business needs! Review collected by and hosted on G2.com.

The user interface is very intuitive. I've trained hundreds of health care workers on how to use Test Directly and appreciate how simple they've made it. The staff is always willing to hear your suggestions on ways to improve and in most cases releases a solution that exceeds your expectations. Review collected by and hosted on G2.com.

I have not had any issues with TestDirectly. The development team is quick to make adjustments based on customer feedback. Review collected by and hosted on G2.com.

Test Directly has a very user-friendly format. It is fairly easy for customers to make an appointment etc, and from the tester's side, it is easy to navigate, very user-friendly and if there are any glitches, they are responded to quickly. This segues into what I like most about them - their customer service! Without good customer service, you don't have anything and they have amazing customer service! They are easy to get ahold of and quick to respond which is very much appreciated. Review collected by and hosted on G2.com.

Once in a while there were some glitches, but they were few and far between, and as stated above, if there was something that needed immediate attention, they were easy to get ahold of. Review collected by and hosted on G2.com.

TD provides a space where our department can access all of the results within seconds. Working with the platform architects is truly wonderful. Great professionals who know how to train and educate our teams. Review collected by and hosted on G2.com.

Weekends can be a challenge to reach staff. Review collected by and hosted on G2.com.

The flexabiilty and the responsiveness of the support team. Review collected by and hosted on G2.com.

Not as customizable with LigoLab as I would like. Review collected by and hosted on G2.com.

The system is very intuitive which makes for an easier scheduling process for our patients. The customer service is incredible. Review collected by and hosted on G2.com.

I don't particularly like that you are unable to cancel appointments Review collected by and hosted on G2.com.

What I appreciate most of TestDirectly is the accessibility and easy navigation for our staff in community COVID-19 testing. Staff are able to learn the software and use it to assist clients within a few hours of training, even those without much prior technology experience. I have worked testing sites with different programs that were far harder to use, had debilitating bugs, and made the speed of our daily operations much more difficult than what TD provides.

What stands out beyond the software itself is the team behind it. They have consistently gone above and beyond in assisting our needs. They are quick to respond to support tickets and have met with me on short notice to discuss how to serve our testing site best. Review collected by and hosted on G2.com.

The only downside I can think of is that there are occasional bugs such as crashes during our registration process. With that said, the staff have been quick to respond to issues I've come across and none have persisted to a level that impacted the site in any serious way. Review collected by and hosted on G2.com.

The ability to have patient's self-schedule and the electronic transmitting of lab requisitions to our 3rd party lab Review collected by and hosted on G2.com.

We are unable to link patient's profiles to a patient's main account on our end for them. We can only enter the email and schedule the primary account holder. Review collected by and hosted on G2.com.

TestDirectly covers and supports every workflow and process that has come up during the pandemic Review collected by and hosted on G2.com.

Because of all the flexibility, setup can be involved Review collected by and hosted on G2.com.

The feature I like most about TestDirectly is that clients and patients can create an electronic order instead of handwriting all patient information. I find this to be especially helpful for clients. As soon as results are finalized, they are available on the portal quickly. Review collected by and hosted on G2.com.

I find it somewhat confusing building a client under a Provider vs. an Organization. Review collected by and hosted on G2.com.