Being able to compare different software solutions in one tool with just one account. It made our decision process much easier. Review collected by and hosted on G2.com.

We experienced some minor technical issues along the way. But overall great! Review collected by and hosted on G2.com.

I love having Testbox always at my fingertips during sales calls to quickly conduct a short demo with punch. Review collected by and hosted on G2.com.

Sometimes hard to have proper visibility or concrete understanding of how engaged my prospects were in the product - did they actually like what they saw? what are the concerns? Sometimes hard to truly capture that important feedback loop. Review collected by and hosted on G2.com.

The ability to track customers' usage, analytics and gauge their interest. Easy to use and intuitive for both customers and admin with different modes for different users. Review collected by and hosted on G2.com.

I have been using it for 6 weeks now, and I can't pinpoint something I dislike, although I believe they could do more on the guided journey side and add more to the analytics Review collected by and hosted on G2.com.

I love that the prospect can try Zendesk for themselves in a pre-built instance. Each team I have setup in TestBox has been super successful and it has shown great value during their evaluation process. Review collected by and hosted on G2.com.

I don't like that the prospect cannot add other users, it has to be done on the backend. Review collected by and hosted on G2.com.

Setting out to find a new support platform was a daunting task but this had everything I needed in once place and even platforms I hadn't already considered. Review collected by and hosted on G2.com.

Sometimes it felt a bit tricky to use but nothing I couldn't figure out! Review collected by and hosted on G2.com.

The easy-to-use walkthrough of the platform helps my clients get familiar with my product much faster and has data to use immediately. Review collected by and hosted on G2.com.

I don't like that the user we provide access for cannot add additional users from their team to test out the product. Review collected by and hosted on G2.com.

Very easy to set up and add multiple stakeholders. Using buyer language for the workflow names is much better than sticking with the our internal language. Overall it is getting more buyer personas involved in deals. Review collected by and hosted on G2.com.

Removing stakeholders can be difficult. Making it easier to reassign access from one stakeholder to another would be good. Review collected by and hosted on G2.com.

TestBox has been instrumental in helping new businesses quickly realize the value of potential new software vendors. It's very much like giving them the keys to the car to drive around the block! Review collected by and hosted on G2.com.

No notable cons to note here. The Testbox platform has truly been helpful for software evaluations. Review collected by and hosted on G2.com.

TestBox gave our organization the confidence that we were purchasing the correct software that would meet our requirements, all without having to be pitched by a salesperson.

We used the product to trial a few different support / helpdesk platforms. Review collected by and hosted on G2.com.

Nothing at this time - the platform served our needs well. Review collected by and hosted on G2.com.

I love the opportunity to test out what it will be like prior to making the purchase. Great way to test out the solution amidst an evaluation to ask the right questions and increase buyer confidence Review collected by and hosted on G2.com.

Nothing specific comes to mind, especially with how hands on their support team is Review collected by and hosted on G2.com.