Chatbot
Editedit
Chatbot
By TESM Ltd
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4.5 out of 5 stars
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Chatbot Reviews & Product Details - Page 2

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Chatbot Overview

Editedit
What is Chatbot?

Chatbot is an intelligent assistant that strengthens end-user experience by handling standard requests from users, to reduce your service desk and HR departments’ ticket flow. It can handle password resets, status updates and outage triage.

Chatbot Details
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Chatbot Community
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Product Description

Chatbot is an intelligent assistant that strengthens end-user experience by handling standard requests from users, to reduce your service desk and HR departments’ ticket flow. It can handle password resets, status updates and outage triage.

Seller Details
Seller
TESM Ltd
HQ Location
London, London
Twitter
@followtesm
252 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®

Recent Chatbot Reviews

Tapishnu S.
TS
Tapishnu S.Enterprise (> 1000 emp.)
4.0 out of 5
"24/7 chat assistance for enhanced customer experience"
Chatbot is available 24/7, thus ensuring chatbot services outside business hours. It provides faster resolution of L1 queries compared to human age...
Read more
Pratik p.
PP
Pratik p.Enterprise (> 1000 emp.)
5.0 out of 5
"A Helpful chatbot for quick support"
The servicenow chatbot is very easy to set up and use. it helps user to get answers very quickly. It is very easy to integrate with the servicenow ...
Read more
PG
Pooja G.Small-Business (50 or fewer emp.)
4.5 out of 5
"Nice software for creating chatbots"
Chatbot by ServiceNow proves to be a wonderful tool for developing multilingual chatbots in very small period of time. The integration with other a...
Read more
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13 Chatbot Reviews

4.5 out of 5
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13 Chatbot Reviews
4.5 out of 5
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4.5 out of 5
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Chatbot Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for ChatbotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Chatbot?

Is the best tool for answering your customers at any time. We use it to answer customers in holidays, at night and any time we cant have an person answering. User further to collect customer information as email, phone number and this is the way we create leads at any time. Review collected by and hosted on G2.com.

What do you dislike about Chatbot?

It is very simple, but to use it at 100% you made neet tu complete the training. Maybe if they have a video tutorial should be better. In spanish or other languages too.

It would be excellent if they have a whatsapp version. Review collected by and hosted on G2.com.

Recommendations to others considering Chatbot:

Take the full training, it worth 100% Review collected by and hosted on G2.com.

What problems is Chatbot solving and how is that benefiting you?

If your ecommerce needs to be online 24-7, then you need a chatbot to connect at any time. Using chatbot we can answer customers at night, on holidays or any time. Its always available to work! Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Chatbot?

I like the chatbot as it is very useful to help users quickly resolve a common question or frequently asked questions. It responds to users' questions with accurate to near-immediate responses, which allows them to solve the issue, and it is very as well. User needs to chat their question to the chatbot message window, and the chatbot will immediately respond to that. Review collected by and hosted on G2.com.

What do you dislike about Chatbot?

As chatbot uses natural language processing and has predefined text answers so sometimes, it doesn't have the exact response to the user's query. Review collected by and hosted on G2.com.

Recommendations to others considering Chatbot:

I would suggest using Chatbot to companies that are using ServiceNow to reduce the human effort for common questions as Chatbot is the best tool to solve those questions in an interactive way. Review collected by and hosted on G2.com.

What problems is Chatbot solving and how is that benefiting you?

It helps save costs as humans can work on other tasks rather than providing support to common questions, which chatbot can help with. It increases customer engagement as well. Review collected by and hosted on G2.com.

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Neha A.
NA
Senior Developer - Cognitive AI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Chatbot?

I like quick responsive answers based on NLP training and conversational ai. Review collected by and hosted on G2.com.

What do you dislike about Chatbot?

Stuck in a loop, giving wrong answers as per incorrect training or Dialogflow Review collected by and hosted on G2.com.

What problems is Chatbot solving and how is that benefiting you?

I have been developing and working on chatbots capable of providing solutions in their respective domains (IT, HR, Retail, Health, Banking, etc.) and customer-environment specific. Also has experience with conversational modeling using Natural Language Processing and Machine Learning, building on bots, and working in a development and integration environment. Review collected by and hosted on G2.com.

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Pros and Cons Details
Chatbot