Chatbot by ServiceNow can help us making bots with minimal or even no knowledge of coding. It seamlessly integrates the bots with other third party messaging services. Review collected by and hosted on G2.com.
There is no major issue with the chatbot software. It works fine. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for Chatbot
Overall Review Sentiment for Chatbot
Log in to view review sentiment.
Chatbot is available 24/7, thus ensuring chatbot services outside business hours. It provides faster resolution of L1 queries compared to human agents and also reduces their workload so that they can focus on complex issues. Review collected by and hosted on G2.com.
Chatbot has limited predefined workflows with complex queries requiring intervention from human agents. Customization of chatbots is complex and requires development expertise of engineers. Review collected by and hosted on G2.com.
It provides the basic chatbot solution for any website in minutes. I liked its advanced AI integration to analysis website content and provide relevant options to include in chatbot automation. Review collected by and hosted on G2.com.
It must have more features like social media integrations and more information about viisitors on the website. Review collected by and hosted on G2.com.
The servicenow chatbot is very easy to set up and use. it helps user to get answers very quickly. It is very easy to integrate with the servicenow workflows which makes it more useful. it can handle common IT and HR related requests well. Review collected by and hosted on G2.com.
Chatbot provides generic response sometime which can be imrove more. Review collected by and hosted on G2.com.
I like that it is a great way to keep a customer engaged and gain useful information prior to starting a conversation with them myself. Review collected by and hosted on G2.com.
Depending on the way a customer phrases their question, chatbot may not be able to always respond in the most helpful of ways and can escalate customers frustrations at times. Review collected by and hosted on G2.com.
I like that the AI Chatbot interface is user friendly. I like that there is 24/7 support too. I have used it returning items on different shopping sites that I order from. Review collected by and hosted on G2.com.
Sometimes the AI responses are kind of too general. But that is when the Live Chat person steps in to take over. Review collected by and hosted on G2.com.
Chatbots comes up with different types of agents to handle different stuffs. It provides seamless integration with other messaging applications. It got multilingual support. Review collected by and hosted on G2.com.
There is no such dislikes about Chatbot. It works fine. Review collected by and hosted on G2.com.
Chatbot by ServiceNow proves to be a wonderful tool for developing multilingual chatbots in very small period of time. The integration with other applications is also quite smooth. Review collected by and hosted on G2.com.
There is nothing to be disliked about Chatbot. Review collected by and hosted on G2.com.
helps us bridge the gap between AI and customer service, efficiently streamlining our service Review collected by and hosted on G2.com.
AI responses can be a little telling sometimes (clearly AI) Review collected by and hosted on G2.com.
Is the best tool for answering your customers at any time. We use it to answer customers in holidays, at night and any time we cant have an person answering. User further to collect customer information as email, phone number and this is the way we create leads at any time. Review collected by and hosted on G2.com.
It is very simple, but to use it at 100% you made neet tu complete the training. Maybe if they have a video tutorial should be better. In spanish or other languages too.
It would be excellent if they have a whatsapp version. Review collected by and hosted on G2.com.
