Best Software for 2025 is now live!
Show rating breakdown
Save to My Lists
Claimed
Claimed

Top Rated Teneo.ai Alternatives

Teneo.ai Reviews & Product Details

Rémy S.
RS
Senior Technical Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Teneo.ai?

SaaS solution

Great support from the company

Decades of experience in bot programming brings a lot of out-of-the-box features to make the developer's life easier.

Web-GUI or fat clients avaialbel.

Flow are easy to build in the graphical interface.

Backend integration is easy based on groovy scripts Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

The graphical engine could be more modern. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

We are using Teneo in Voice and chat channels for our customer service Review collected by and hosted on G2.com.

Teneo.ai Overview

What is Teneo.ai?

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.

Teneo.ai Details
Languages Supported
Afrikaans, Amharic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Kazakh, Latvian, Lithuanian, Luxembourgish, Marathi, Macedonian, Malagasy, Mongolian, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Quechua, Romanian, Russian, Sinhala, Slovak, Slovenian, Somali, Spanish, Serbian, Swahili, Swedish, Turkmen, Turkish, Ukrainian, Uzbek, Vietnamese, Yoruba, Chinese (Simplified), Maltese
Show LessShow More
Product Description

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities, inject Generative AI control, and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.


Seller Details
Seller
Teneo.ai
Year Founded
2000
HQ Location
Stockholm, SE
Twitter
@teneo_ai
2,629 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Ownership
STO: ASAI
Phone
+34 93 245 13 01
Description

Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.

Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Centre concept. This approach delivers tangible ROI through lower cost as contact centre agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.

Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact centre platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service. Learn more at www.teneo.ai.


YC
Overview Provided by:

Recent Teneo.ai Reviews

Rémy S.
RS
Rémy S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Powerfull and mature bot framework"
SaaS solution Great support from the company Decades of experience in bot programming brings a lot of out-of-the-box features to make the develop...
Teja T.
TT
Teja T.Small-Business (50 or fewer emp.)
5.0 out of 5
"we really like it"
we really like it it works best for our office and i will keep continuing to use this product
VB
Vikas B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Such an advantageous platform"
Teneo Platform is the most useful Ai platform I have ever encountered; it is a very user-friendly and straightforward tool, and you do not need any...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Teneo.ai Media

Teneo.ai Demo - Teneo: Orchestrating Your Contact Center
What if we told you we can improve your CCAI? Transform the customer experience with Teneo and Generative AI. Say goodbye to endless IVR menus and hello to seamless Contact Center AI.
Teneo.ai Demo - Teneo: At the Center of All Your Conversations
Teneo stands at the forefront of CCaaS, offering a robust platform that ensures your contact center operates with unparalleled precision and efficiency. Experience unmatched accuracy, control, and scalability in CCaaS. Your choice, your control, any Generative AI model.
Teneo.ai Demo - Teneo: SaaS Security Trusted by Global Enterprise
We are passionate about information security and aim to exceed the high standards of our clients’ requirements. We implement security measures that we believe have real impact, and we strive for total transparency throughout the security provision process.
Teneo.ai Demo - Teneo Accuracy Boost
TLML™ turbo charges NLU accuracy to 95-100% as shown in actual testing. The Teneo Accuracy Booster™ add a 30% improvement to current accuracy by including a deterministic layer on top of your NLU (Natural Language Understanding) and LLM (Large Language Model), enabling a level of precision that p...
Teneo.ai Demo - Teneo Accuracy Boost
TLML™ turbo charges NLU accuracy to 95-100% as shown in actual testing. The Teneo Accuracy Booster™ add a 30% improvement to current accuracy by including a deterministic layer on top of your NLU (Natural Language Understanding) and LLM (Large Language Model), enabling a level of precision that p...
Teneo.ai Demo - Teneo Orchestration
Teneo's advanced orchestration streamlines your contact center's technology, harmonizing Generative AI and data systems for peak efficiency and smoother customer journeys. With Teneo you can save 98% in Generative AI Operation Expenses (OpEx).
Answer a few questions to help the Teneo.ai community
Have you used Teneo.ai before?
Yes

15 out of 16 Total Reviews for Teneo.ai

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
15 out of 16 Total Reviews for Teneo.ai
4.5 out of 5
15 out of 16 Total Reviews for Teneo.ai
4.5 out of 5

Teneo.ai Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
VB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

Teneo Platform is the most useful Ai platform I have ever encountered; it is a very user-friendly and straightforward tool, and you do not need any specialised knowledge to use it efficiently. Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

The tool is perfect and helpful, I found it a little expensive, but I don't dislike this platform. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

Teneo Platform has saved me a lot of time, and I love how easily it provides precious data and reports. I'm super satisfied with this tool. Review collected by and hosted on G2.com.

MD
Associate Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

We were able to quickly develop and launch a number of conversational apps across a range of channels thanks to the reliable, adaptable platform provided by Artificial Solutions, bringing our services to the places where our clients are already consuming media. Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

Cost: Because Teneo's platform is enterprise-level software, it can be expensive and difficult for smaller businesses to purchase. Complexity: The complexity of the conversational interface being developed will determine how much technical know-how and resources will be needed throughout the development phase. Limited customizability: Teneo's platform could not provide as much flexibility or customization as other conversational AI systems, which might be a drawback for companies with particular needs. Data security and privacy threats may need to be taken into account by enterprises, given that Teneo's platform handles a lot of data. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

Artificial Solutions created the conversational AI platform called Teneo. Using natural language comprehension and generating capabilities, it enables enterprises to develop and implement conversational interfaces for a variety of applications, such as chatbots and virtual assistants. The Teneo platform may be coupled with other platforms and systems, such as messaging applications, voice assistants, and websites, and is made to manage complicated, multi-turn dialogues. Additionally, it provides management and analytics solutions to assist enterprises in monitoring and enhancing their conversational interfaces. Review collected by and hosted on G2.com.

Vidit J.
VJ
Managing Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

Multilingual is most helpful.

We can use Teneo very easily with almost all the popular platforms like Salesforce & WhatsApp

Very good consistency Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

There are two things which i think are downsides of Teneo. It is a little bit complex & people should know some technical expertise. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

Teneo offers natural and interactive conversations to the customers by which businesses can get more customer satisfaction & engagement. Teneo also offers analysis & reporting features too by which we can get valuable data on customer interactions. Review collected by and hosted on G2.com.

Pushpak T.
PT
UI/UX Design and Quality Assurance Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

I like Teneo platform Developer Resources all the resources are available and easy to use for devloper and customer service and support are also really active and good Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

There is some functionality working fine but sometimes you have to face some technical challenges you have to find solutions by yourself, Teneo has to improve the library Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

Teneo is a SaaS platform for developers and it is a solver and helps developers have resources like a voice Bot & Contact center, Multi-Language Bot, Instant Messenger Bot, Bot Performance & Improvement, Collaboration & Prototyping, IT/HR & Shared Service Bot Review collected by and hosted on G2.com.

YJ
System Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Teneo.ai?

It is an analytics and development platform where users and developers can collaborate to create natural language applications without needing a specialist. It has many features and the capability to explore the product. Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

Teneo software is more expensive than any other Artificial Intelligence based app. It is challenging to use, so it isn't exceptionally user-friendly. Users need to have detailed knowledge of the app before using it. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

This software is entirely based on Artificial Intelligence to serve the Industry and enterprises. It analyses consumers' priorities and problems and offers suitable solutions. Review collected by and hosted on G2.com.

Prafulla J.
PJ
Prafulla
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

Mostly i like even if don't have technical knowledge or development or languages knowledge Teneos powerful flowchart structure help them to construct the buisness logic and dialogue for their organisation or own. Buisness. Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

It's difficult to say points that we don't like. Everything is built very buitifully and user friendly. I would recommend they should focus on to improve security. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

If don't have technical skills even you can show your approach. Teneo help us to build our software, to design best flowchart and grafical interface also more help us in design. Review collected by and hosted on G2.com.

YS
Product Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

Teneo Platform made it easy for our company to effectively implement complex conversational AI in our system. Access to the building blocks with multiple languages made it easier to implement. Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

The product has a steep learning curve associated with it and no community which makes it tough to get help quickly. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

Implementation of conversational AI which really helped us in making customer segment and providing them with a personalized product journey was essential and with Teneo using its language feature made it stand out of the box. Review collected by and hosted on G2.com.

Vinay  Y.
VY
Flight operations supervisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

With the help of teneo platfrom you can connect with customers or clients agent from any where in the world and also protect your data in while using the tools and system. Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

Artificial solution neeed to be increase and make it for today standard so that customer and agent would be more friendly with system. Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

While using of teneo platform the system create multilingual solutions in minimum time with less effort and create accurate and precise solutions in one lunguage. Review collected by and hosted on G2.com.

Rudra Prayag P.
RP
Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Teneo.ai?

It has some handy features which are required for enterprise customers and are implemented everywhere for business-to-business enterprise conversations globally Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

Should be more user-friendly and more options for local languages as it sometimes becomes problematic if the conversation is required in a small market where the local language is preferred Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

This platform facilitates customer interactions, helping them understand their requirements and delivering a customised, engaging and wonderful experience, assisting in growing the business further Review collected by and hosted on G2.com.

Teja T.
TT
Legal
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Teneo.ai?

we really like it it works best for our office and i will keep continuing to use this product Review collected by and hosted on G2.com.

What do you dislike about Teneo.ai?

nothing to say we really like it. I have nothing bad to say about this Review collected by and hosted on G2.com.

What problems is Teneo.ai solving and how is that benefiting you?

it helps our firm in alot of ways, i like the production part of it Review collected by and hosted on G2.com.