TeleWizard Reviews 2025: Details, Pricing, & Features

Linda S.

Technical Support Agent

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Mar 09, 2024

"Solid AI Based Backing"

What do you like best about TeleWizard?

Telewizard give sensation of having a solid computer based intelligence partner for my client care needs. It handles essential requests proficiently, letting loose me to zero in on additional perplexing client issues. Clients can get help at whatever point they need it, which is an immense in addition to for my business. Review collected by and hosted on G2.com.

What do you dislike about TeleWizard?

I've seen is that a periodic web association hiccup can disturb Telewizard's usefulness. While these examples are uncommon, they can be disappointing for both me and the client on the off chance that they occur during a call. Review collected by and hosted on G2.com.

What problems is TeleWizard solving and how is that benefiting you?

Telewizard eases up my responsibility by dealing with routine inquiries, permitting me to zero in on additional unpredictable client gives that require a human touch. The day in and day out help likewise guarantees clients get quick help, supporting generally consumer loyalty. Review collected by and hosted on G2.com.

Show Less

Helpful?

Admin Approval Link

TeleWizard Overview

edit

What is TeleWizard?

TeleWizard is a U.S.-based AI phone answering and virtual receptionist solution developed by NextGen AI Tech LLC, a registered Delaware company. It provides businesses with an AI phone agents that handle inbound and outbound calls, appointment scheduling, lead qualification, and customer support. Designed for small businesses to large enterprises, TeleWizard helps companies improve customer engagement, reduce operational costs, eliminate wait times, and ensure every call is handled efficiently. With 24/7 availability, businesses can provide uninterrupted customer service without the need for human operators, making it an effective solution for industries with high call volumes. The platform offers AI call handling, real-time call analytics, automated appointment scheduling, lead qualification, and multilingual support for over 36 languages. It seamlessly integrates with CRM, scheduling, and customer support platforms such as Google Calendar, Microsoft Calendar, Freshdesk, Zendesk, Clio, Lawmatics and more to streamline workflow automation. Additional capabilities include AI-generated call summaries, after-call work automation, sentiment analysis, and in-call actions like note-taking, updating records and pulling information. TeleWizard also features an AI Supervisor, which monitors call performance in real time, provides coaching insights, and ensures that calls meet predefined quality standards. The real-time call analytics dashboard gives businesses valuable insights into call trends, CSAT, customer sentiment, and agent efficiency, allowing for data-driven improvements. By automating phone calls, analyzing call data in real time, and streamlining post-call processes, TeleWizard helps businesses reduce missed opportunities, enhance customer satisfaction, and increase operational efficiency. Industries such as healthcare, legal services, real estate, financial services, and e-commerce benefit from its ability to screen and qualify leads, schedule appointments, and handle customer inquiries instantly. For customer support teams, after-call work automation reduces manual tasks, ensuring that call notes, CRM updates, and follow-ups happen in real-time. With 24/7 availability, AI-driven analytics, and automated post-call workflows, TeleWizard ensures businesses remain responsive, improve service quality, and make data-driven decisions to optimize customer interactions.

TeleWizard Details

Discussions

TeleWizard Community

Languages Supported

Arabic, Catalan, Danish, German, English, Finnish, French, Hindi, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Tamil, Turkish, Ukrainian, Urdu, Chinese (Simplified)

Show LessShow More

Product Description

TeleWizard is a revolutionary API that allows companies to integrate AI-powered phone agents into their existing systems in a matter of minutes. This world's first solution enables open-ended, human-like conversations, providing an unparalleled customer experience, while simultaneously improving operational efficiency. TeleWizard is highly customizable, can handle any number of simultaneous calls, and comes with usage-based, cost-effective pricing. It has the power to transform customer support, sales, and telemarketing operations across industries. With TeleWizard, you can propel your brand's customer engagement to new heights, bringing about a new era of personalized and scalable interactions.

Seller Details

Seller

TeleWizard

Year Founded

2023

HQ Location

2261 Market Street STE 10059, San Francisco, CA 94114

LinkedIn® Page

www.linkedin.com
2 employees on LinkedIn®

Overview Provided by:

Atef Hashem

Recent TeleWizard Reviews

12/10/2024

Mahendraprabu M.Mid-Market (51-1000 emp.)

4.5 out of 5

"Experience about telewizard for the past 2 months."

Telewizard offers a AI call support. By simply feeding a knowledge base or providing your brand's domain link, it can easily access relevant inform...

3/9/2024

Linda S.Enterprise (> 1000 emp.)

3.5 out of 5

"Solid AI Based Backing"

Telewizard give sensation of having a solid computer based intelligence partner for my client care needs. It handles essential requests proficientl...

2/14/2024

Chloe Nicole L.Small-Business (50 or fewer emp.)

5.0 out of 5

"TeleWizard is your very own 24/7 automated support."

TeleWizard is the future of customer service. Providing 24/7 support and great customer engagement. This AI tool is not only helpful for starting a...

This seller hasn't added their security information yet. Let them know that you'd like them to add it.

0 people requested security information

TeleWizard Media

G2 reviews are authentic and verified.

Here's how.

Mahendraprabu M.

Technical lead

Electrical/Electronic Manufacturing

Mid-Market(51-1000 emp.)

Dec 10, 2024

Telewizard offers a AI call support. By simply feeding a knowledge base or providing your brand's domain link, it can easily access relevant information and deliver prompt, polite and accurate responses to the customer through out the call. This engage with a personal touch with the customer through out the call. Setting it up to freshdesk is very easy and every call comes with a complete transcription and summarized notes, this will save a time if not we should listen to the entire call. This can handle unlimited number of calls and ensure no customer frustration experience due to delayed response. The key advantages is the reduction of abandoned calls by providing fast and efficient support, leading to a greater customer satisfaction. Review collected by and hosted on G2.com.

The tool is little expensive, and each time you make changes to the settings it consumes a significant amount of credits. I was unaware of this at the first and led to a lost of credits and later I got to know about it from their team. Review collected by and hosted on G2.com.

This AI call reduces the time of human interventions, address all the calls prompt, polite, and accurate. We're now focusing on another tasks effectively since the AI taking care of the customers. Review collected by and hosted on G2.com.

Chloe Nicole L.

Talent Acquisition/Specialized Talent Sourcer at Cooper Health

Small-Business(50 or fewer emp.)

Feb 14, 2024

TeleWizard is the future of customer service. Providing 24/7 support and great customer engagement. This AI tool is not only helpful for starting a business that needs more assistance in having a structured process but also for big and busy companies that need replacement manpower. Its an tool that is easy to set up and manage. Review collected by and hosted on G2.com.

The thing I dislike is probably some delays in terms of responses that take 5-10 mins. Also, there are times when the bot is having a hard time catching up on the concern being provided by the customer. But I know through time and advances in terms of technology this minor problem could be fixed and improved. Review collected by and hosted on G2.com.

It helps my cousin's small business be more customer-friendly and good feedback from our clients builds up a great image for the company.

This AI tool also helps us minimize the cost of labor as this is already helping in answering all our customer's concerns. Using these tools has made our small business profit 35% higher than when we were using a different platform. Review collected by and hosted on G2.com.