Telewizard offers a AI call support. By simply feeding a knowledge base or providing your brand's domain link, it can easily access relevant information and deliver prompt, polite and accurate responses to the customer through out the call. This engage with a personal touch with the customer through out the call. Setting it up to freshdesk is very easy and every call comes with a complete transcription and summarized notes, this will save a time if not we should listen to the entire call. This can handle unlimited number of calls and ensure no customer frustration experience due to delayed response. The key advantages is the reduction of abandoned calls by providing fast and efficient support, leading to a greater customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about TeleWizard?

The tool is little expensive, and each time you make changes to the settings it consumes a significant amount of credits. I was unaware of this at the first and led to a lost of credits and later I got to know about it from their team. Review collected by and hosted on G2.com.

What problems is TeleWizard solving and how is that benefiting you?

This AI call reduces the time of human interventions, address all the calls prompt, polite, and accurate. We're now focusing on another tasks effectively since the AI taking care of the customers. Review collected by and hosted on G2.com.

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TeleWizard Overview

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What is TeleWizard?

TeleWizard is a U.S.-based AI phone answering and virtual receptionist solution developed by NextGen AI Tech LLC, a registered Delaware company. It provides businesses with an AI phone agents that handle inbound and outbound calls, appointment scheduling, lead qualification, and customer support. Designed for small businesses to large enterprises, TeleWizard helps companies improve customer engagement, reduce operational costs, eliminate wait times, and ensure every call is handled efficiently. With 24/7 availability, businesses can provide uninterrupted customer service without the need for human operators, making it an effective solution for industries with high call volumes. The platform offers AI call handling, real-time call analytics, automated appointment scheduling, lead qualification, and multilingual support for over 36 languages. It seamlessly integrates with CRM, scheduling, and customer support platforms such as Google Calendar, Microsoft Calendar, Freshdesk, Zendesk, Clio, Lawmatics and more to streamline workflow automation. Additional capabilities include AI-generated call summaries, after-call work automation, sentiment analysis, and in-call actions like note-taking, updating records and pulling information. TeleWizard also features an AI Supervisor, which monitors call performance in real time, provides coaching insights, and ensures that calls meet predefined quality standards. The real-time call analytics dashboard gives businesses valuable insights into call trends, CSAT, customer sentiment, and agent efficiency, allowing for data-driven improvements. By automating phone calls, analyzing call data in real time, and streamlining post-call processes, TeleWizard helps businesses reduce missed opportunities, enhance customer satisfaction, and increase operational efficiency. Industries such as healthcare, legal services, real estate, financial services, and e-commerce benefit from its ability to screen and qualify leads, schedule appointments, and handle customer inquiries instantly. For customer support teams, after-call work automation reduces manual tasks, ensuring that call notes, CRM updates, and follow-ups happen in real-time. With 24/7 availability, AI-driven analytics, and automated post-call workflows, TeleWizard ensures businesses remain responsive, improve service quality, and make data-driven decisions to optimize customer interactions.

TeleWizard Details

Discussions

TeleWizard Community

Languages Supported

Arabic, Catalan, Danish, German, English, Finnish, French, Hindi, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Tamil, Turkish, Ukrainian, Urdu, Chinese (Simplified)

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Product Description

TeleWizard is a revolutionary API that allows companies to integrate AI-powered phone agents into their existing systems in a matter of minutes. This world's first solution enables open-ended, human-like conversations, providing an unparalleled customer experience, while simultaneously improving operational efficiency. TeleWizard is highly customizable, can handle any number of simultaneous calls, and comes with usage-based, cost-effective pricing. It has the power to transform customer support, sales, and telemarketing operations across industries. With TeleWizard, you can propel your brand's customer engagement to new heights, bringing about a new era of personalized and scalable interactions.

Seller Details

Seller

TeleWizard

Year Founded

2023

HQ Location

2261 Market Street STE 10059, San Francisco, CA 94114

LinkedIn® Page

www.linkedin.com
2 employees on LinkedIn®

AH

Overview Provided by:

Atef Hashem

Recent TeleWizard Reviews

12/10/2024

MM

Mahendraprabu M.Mid-Market (51-1000 emp.)

4.5 out of 5

"Experience about telewizard for the past 2 months."

Telewizard offers a AI call support. By simply feeding a knowledge base or providing your brand's domain link, it can easily access relevant inform...