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As an early adopter of Tekion DMS, we were able apply our unique fingerprints to the development for real world users. Tekion customer support has been prompt, and rarely takes longer than a chat session to solve an issue. Review collected by and hosted on G2.com.
We are waiting for the ability to generate a credit and debit on the same sale or repair order. This is one of the items we asked for early, but has taken some time to develop. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for Tekion
It operates like any website or software program out there. Other DMS/CRM systems in the past seemed to have specific auto funtions/operations that had a long learning curve. However, Tekion operates in a way where any person in jump in and can use reasoning to find what they need.
I was around when we changed from Reynolds & Reynolds to CDK, and now from CDK to Tekion. This switchover was way faster. Review collected by and hosted on G2.com.
So far, the support. If a ticket end up needing to be opened, it then takes a while. Call in process is also not effecient. Tekion is not a certified provider for every manufacturer. For example, BMW will not integrate OEM leads into Tekion because they are not on their list. Review collected by and hosted on G2.com.
I love the ability to streamline our processes from sales to service to accounting. It has allowed us to remove inefficiencies. We have improved profitability and cut costs by implementing this state-of-the-art DMS software. Review collected by and hosted on G2.com.
I wish I could talk about something we dislike but nothing - the system is efficient, cutting edge and always looking to improve. Review collected by and hosted on G2.com.
The Financial Statement is the bomb. They spent a lot of time on GM programming of this tool. Review collected by and hosted on G2.com.
Just about everything else besides the Financial Statement piece. Review collected by and hosted on G2.com.
It's the easiest to learn how to use. New features can be requested and added. Cloud updates resolve issues while you're away. Customizable reports can be made by you or at your request by Tekion's team. Review collected by and hosted on G2.com.
Some processes that you have used in the past will now take a few more clicks. Monthly updates can hit you with small surprises, such as reports changed or items missing. However, As long as you read the update notes, this can be moderated. Review collected by and hosted on G2.com.
Tekion continues to build partnerships with the dealer body. They petition users for feedback in all facets of the platform. The feedback is then utilized to develop a tool that provides efficiency for the end user. Review collected by and hosted on G2.com.
We are looking forward to a more robust mobile app for the CRM. Thankfully, it is in beta and will be available soon. It will further enhance the experience for our Variable Operations. Review collected by and hosted on G2.com.
We like that Tekion combines the functionality of multiple platforms. Review collected by and hosted on G2.com.
Our rollout treated each location as its own user so we had to troubleshoot with them how to connect our locations. It should've been one unit from the start. Review collected by and hosted on G2.com.
Great web based DMS with lots of change happening every day. Improvements weekly and monthly to keep improving the way we work and help our customers. They are also responsive. Review collected by and hosted on G2.com.
Not much that is disliked. About the only thing i would say I dislike right now, is I wish sometimes support would read their tickets better when they are submitted before trying to work a support ticket. Review collected by and hosted on G2.com.
