Top Rated Teamwork Desk Alternatives
Easy to set up so customers can just email their questions. All activity by a customer is easily retrieved, and the specific "ticket" is always in the single thread. Can see the last time a customer viewed a ticket. Support is always very responsive. Built in self-service portal. We can forward tickets outside our organization as needed, and the resulting dialog is not visible to the customer. Review collected by and hosted on G2.com.
If we initiate the ticket instead of the customer, we may not be able to tell if they have seen it. Review collected by and hosted on G2.com.
Video Reviews
Really Helpful and Affordable Help Desk
56 out of 57 Total Reviews for Teamwork Desk
Overall Review Sentiment for Teamwork Desk
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I am thankful for the intricate features that keep tickets organized and searchable. The "Follow" feature is helpful when you aren't the one who needs to reply but you want to ensure that the customer is responded to, and the modern design of Teamwork Desk far surpasses the other helpdesks on the market. Review collected by and hosted on G2.com.
Adjusting some of the settings, such as notifications, can be a bit tricky to find, but the only real "complaint" I have is that I have to turn on our Auto-Away message the minute I want it to go live (so I have to work on a holiday to turn it on) rather than having the option to pick the days it is active for. This is also relevant for turning it off. Many times we forget the auto-away message is on until a customer tells us it is still active. Review collected by and hosted on G2.com.
In TEAM WORKSelf-Serviceable ticketing is a better feature in this tool and automation with good API integration. also, its provides unlimited 24*7 customer care service Review collected by and hosted on G2.com.
Not available no IVR, Video call facility, live chat, and lack of social media integration, and it are not friendly with a customer forum; sometimes it is lacking with proper history inputs. Review collected by and hosted on G2.com.
Teamwork Desk makes it easy to tag others on projects and communicate with them. Review collected by and hosted on G2.com.
Pricing can be expensive for the more users you have on the higher-end plan. Review collected by and hosted on G2.com.
The ability to create different teams for easy task assignments. also, teamwork has the option of keeping the task requester informed on the progress Review collected by and hosted on G2.com.
it was a little too expensive for the functionality it offers Review collected by and hosted on G2.com.
Teamwork makes amazing products no matter which one you use but Desk is especially great. It is super intuitive to use as an agent and as an administrator it is a snap to set up. Review collected by and hosted on G2.com.
The mobile app needs a rewrite to have more feature parity Review collected by and hosted on G2.com.
Teamwork Desk single single-handedly makes my job and life easier every day. My company has 170+ clients and all of their support requests are funneled through Teamwork Desk. I love that I can respond directly in the easy-to-use interface, assign the ticket to the appropriate team member, and even set a priority/status for the ticket. Without TW Desk, things would fall through the cracks much more frequently. In addition, the Teamwork staff is so fantastic--they're quick to troubleshoot any issues and accommodate feature requests in a timely manner. Review collected by and hosted on G2.com.
It would be nice if the reporting feature was a bit more robust. For example, I'd like to be able to set "business hours" in the platform so that our first response times and time to resolve tickets were a bit more accurate and didn't require manual math. Review collected by and hosted on G2.com.
The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat.
The panel is easy to use and allows us to communicate with our customers optimally. The distribution of tickets to agents is simple thanks to the built-in automations we use for this purpose. Review collected by and hosted on G2.com.
It provides remarkable performance, I have no complaints. Review collected by and hosted on G2.com.
It is easy to use. It lets you manage tickets in a shared environment, increasing productivity and promoting the search for solutions tailored to the particular needs of each client.
It has functions to automate tasks, allows us to simplify the allocation of tickets.
Unifying the inboxes makes it easier to handle incoming email inquiries, reducing customer response time.
The customer portal has also proved very useful to us, because the client can solve common problems without the assistance of an agent. Review collected by and hosted on G2.com.
I am quite satisfied with this tool, I have no complaints. Review collected by and hosted on G2.com.
