TCN
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TCN
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4.5 out of 5 stars
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4.6 out of 5
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TCN Reviews & Product Details

Editadmin
Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about TCN?

I love their support team. They are always knowledgeable about their product. Always there to help us when we need it and very friendly. TCN's statistics are easy to get to and their Analytics Dashboard is one of a kind and customizable. We have been able to create our own in-house DR solution using TCN's inbound customizable templates with our Uniphore IVA. And we have experienced up-time as we have never experienced with past vendors that we have used. Review collected by and hosted on G2.com.

What do you dislike about TCN?

I don't have anything to date that I dislike about TCN. It is a great product created by great people who care about their customers. Review collected by and hosted on G2.com.

What problems is TCN solving and how is that benefiting you?

Using TCN is helping us to cut costs and to maintain our up-time. TCN is also helping us to keep track of our KPIs much better than in the past as previously we didn't have a live dashboard to allow us to keep track of this as close to live as TCN allows that today. Review collected by and hosted on G2.com.

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TCN Overview

Editedit
What is TCN?

Unrivaled productivity with omnichannel reach. TCN Operator is a collection of all the best call center tools seamlessly integrated. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center solutions. TCN allows users to reach customers wherever they are with the easiest to use call center software.

TCN Details
Discussions
TCN Community
Languages Supported
English, French, Hindi, Spanish
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Product Description

TCN is a cloud-based solution that includes blended predictive dialing, interactive voice messaging, and web- services, all you need is an internet connection and a phone.

Seller Details
Seller
TCN
Year Founded
1999
Twitter
@tcn
2,390 Twitter followers
LinkedIn® Page
www.linkedin.com
427 employees on LinkedIn®
McKay B.
MB
Overview Provided by:
McKay Bird

Recent TCN Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Working with TCN has been game changing!!!!"
I love their support team. They are always knowledgeable about their product. Always there to help us when we need it and very friendly. TCN's s...
Read more
Pradeepa B.
PB
Pradeepa B.Mid-Market (51-1000 emp.)
4.5 out of 5
"TCN Review"
TCN helped us to increase our call center effiencecy.The LMS feature is very useful to upload the database in ease way.
Read more
Sugumar G.
SG
Sugumar G.Mid-Market (51-1000 emp.)
4.5 out of 5
"Utilising TCN's advantages for marketing and calling efforts"
With the newly added LMS feature, we can immediately pause or cancel the upload if we upload the wrong database. We can create multiple user IDs an...
Read more

TCN Pricing

TCN Operator
Contact Us
Per Month
Omnichannel Communications
Contact Us
Per Month
Workforce Engagement
Contact Us
Per Month
Compliance and Data Management
Contact Us
Per Month
See all 6 TCN pricing levels
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TCN Media

TCN Demo - List Management Service
With List Management (LMS) you can control all your data in one place.
TCN Demo - Omnichannel Email
Compose emails right from Operator and stay on top of incoming SMS, email and chat requests from a unified dashboard and queue.
TCN Demo - Omnichannel
Universal search helps managers flag important conversations for possible escalation.
TCN Demo - Manager Dashboards
In real-time, quickly review agent status and incoming calls. This Agent Dashboard quick view helps call center managers make on the fly changes.
TCN Demo - Login
Login screen for TCN users.
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Have you used TCN before?
Yes

4 out of 5 Total Reviews for TCN

4.5 out of 5
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4 out of 5 Total Reviews for TCN
4.5 out of 5
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4 out of 5 Total Reviews for TCN
4.5 out of 5
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TCN Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Manikandan K.
MK
Operations Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about TCN?

The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues. Review collected by and hosted on G2.com.

What do you dislike about TCN?

The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes. Review collected by and hosted on G2.com.

What problems is TCN solving and how is that benefiting you?

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. Review collected by and hosted on G2.com.

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Sugumar G.
SG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
(Original )Information
What do you like best about TCN?

With the newly added LMS feature, we can immediately pause or cancel the upload if we upload the wrong database. We can create multiple user IDs and manage them easily.

preparing the broadcast in advance. Review collected by and hosted on G2.com.

What do you dislike about TCN?

TCN may get stuck when we upload several campaigns at once.

If TCN indicates this before uploading, it might be useful to identify the column mismatch in the uploaded bases before uploading. Review collected by and hosted on G2.com.

What problems is TCN solving and how is that benefiting you?

We can pause or change campaigns at any time with TCN, and they have excellent customer service. They will react and find a solution as soon as possible if we bring up slowness.

Increased productivity and the ability to reduce the number of idle callers are two of the aforementioned advantages. Review collected by and hosted on G2.com.

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Pradeepa B.
PB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TCN?

TCN helped us to increase our call center effiencecy.The LMS feature is very useful to upload the database in ease way. Review collected by and hosted on G2.com.

What do you dislike about TCN?

uploading larger base is sometimes difficult Review collected by and hosted on G2.com.

What problems is TCN solving and how is that benefiting you?

We can change the campaign whwnever its required.Language segregation also very easy to handle. Review collected by and hosted on G2.com.

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BM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TCN?

Easily to upload dialler bases in TCN software and we will managing the group hunt in TCN Review collected by and hosted on G2.com.

What do you dislike about TCN?

We didnot segragte base in live dialler base Review collected by and hosted on G2.com.

What problems is TCN solving and how is that benefiting you?

TCN solving to manage segegate the language preference bases and changing group hunt in live Review collected by and hosted on G2.com.

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