TargetX Reviews & Product Details

Target X is always responsive, their product is user-friendly, even for less experience CRM users! Target X Communities is a great way to network, learn from others and share amongst peers. Review collected by and hosted on G2.com.

I haven't really come across anything to dislike perse. One functional piece that is being fixed with the Winter update, is folders in the email campaign Builder, that will be an amazing update and allow us to organize our content better! Review collected by and hosted on G2.com.

The support at TargetX is brilliant, for some reason we run into some random issues and there is always someone within the support or product team that's willing to help. Most recently TX rolled out better support for those outside of the US, which means we have support from approx 11am. Our Client Success Manager Emma Baker is also always on hand and eager to help, offering ways we can improve, but also helping to ensure we're supported.

Tim Harrison has also been great, listening to our feedback, offering solutions/ work arounds and taking the time to go through these with us.

TX listen to our user stories will often offer an enhancement to improve our offering. We had a particular issue with the events system in summer 2019, we worked closely with the product team to resolve this, with a solution delivered in early 2020. Review collected by and hosted on G2.com.

Being outside of the US, we miss out on a lot of the webinars, as they are often out of hours for us and recordings of the webinars aren't available. Salesforce seems to be able to manage this better, not just from a perspective of running an EU event, but even their US events are at a time where the UK don't feel excluded. Review collected by and hosted on G2.com.

The communication tools in the retention suite have helped us streamline our connections to student cohorts at all stages of the application and enrollment process! Review collected by and hosted on G2.com.

Time-consuming to write the interface to pull data from other systems. Review collected by and hosted on G2.com.

All the products of TargetX are helpful. Review collected by and hosted on G2.com.

TargetX SMS; one on one texting was not being helpful Review collected by and hosted on G2.com.

HE functionality pre-developed, great service from account manager, good tech support and resources Review collected by and hosted on G2.com.

Managed package components are closed and not visible, past technical issues, lack of some flexibilities Review collected by and hosted on G2.com.

Our students tend to really enjoy the program. Review collected by and hosted on G2.com.

I prefer my customer service questions to be answered over email. It is sometimes hard to manage the platfrom they use to have my questions answered. Review collected by and hosted on G2.com.

I like how it integrates into Salesforce. I also like the brand reputation it has in the marketplace. It is perfect for higher education professionals to track students throughout the application cycle Review collected by and hosted on G2.com.

The user interface isn't always the clearest and sometimes it is hard to navigate. Review collected by and hosted on G2.com.

Fairly user friendly and provides easy ways to create reports and email campaigns. Review collected by and hosted on G2.com.

Sometimes there are quirks in the system and checklist items get checked off as completed when they are not and doing a texting campaign is not as user friendly Review collected by and hosted on G2.com.

The ability to customize just about anything within the CRM to make it our own based on our business needs. Review collected by and hosted on G2.com.

In the beginning the ability to customize everything can be a bit overwhelming when you do not know where to find everything you are looking for. Review collected by and hosted on G2.com.

Personal connection/relationship with Account Executive. Responsiveness of the staff and community to engage with one another. Review collected by and hosted on G2.com.

There was an enormous push for growth of their customer base over the last several years which seems to have resulted in serious growing pains in the service and support area. There doesn't seem to be any information available regarding ideas submitted by users; how are they reviewed and evaluated and worked into the roadmap. Review collected by and hosted on G2.com.