Video Reviews
Pretty easy to use, and great customer support
333 TapClicks Reviews
Overall Review Sentiment for TapClicks
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We use multiple systems for fulfillment (print, local online, targeted display on networks, Connected TV, OTT/CTT, etc.). TapClicks allows reporting from all those systems to flow into one centralized location. We are also able to use our branding (Amplified Digital) on the reporting and dashboards. Review collected by and hosted on G2.com.
On occasion, there are hiccups with data connectivity, but our support team can remedy them quickly. Those instances sometimes occur on the external system, so not a TapClicks' issue, yet they can work with the external system to establish the connection quickly. Review collected by and hosted on G2.com.
I do not like this product. It did not provide the information promised, and the company support is non-existent when trying to get an answer. As a new user, I followed the training, but the resulting report was irrelevant to my client's business or questions. Review collected by and hosted on G2.com.
The results of my search were totally unrelated to what was requested. I was shown companies that were 300+ miles away from our client, but not those close. There were no PPC results, but a page of sample landing pages totally unrelated to what we were asking for. Review collected by and hosted on G2.com.
customizing dashboard and using templates to quickly proved deep dive data to clients and staff. everyone is now in the know and it didn't take 3 hours to compile Review collected by and hosted on G2.com.
need better font and size of font control in report studio. pdf version of updated manual. Review collected by and hosted on G2.com.
The best part about TapClicks is the fact it saves us a lot of time for the technical team to be able to focus on more important tasks and projects, such as client work. Review collected by and hosted on G2.com.
There are still some things that need polishing but by far the flexibility it offers is much better than other software products out there. Perhaps the customer service response time can be better in some cases but still generally very happy with it. Review collected by and hosted on G2.com.
Tapclicks has been very helpful for making real time results available to our clients, as well as facilitating reports. The code system works very well for helping us keeping everything organized. Review collected by and hosted on G2.com.
Updates are quite slow to come through and there have been some glitches. Occasionally pages are missing from export and we often have to wait several hours for campaigns assigned to show up in dashboards and report. The most frustrating part is that even when you save constantly, you have to log in so often and reports default back to sample data, cancelling out any codes you've added in. This also makes it hard to collaborate on reports. Review collected by and hosted on G2.com.
How everything is organized. It`s very easy to move around the platform and know where to go and how you can review any data. It connects very fast to all platforms we use and this makes our job easier. Review collected by and hosted on G2.com.
Sometimes it can be hard to make a connection for a new client, or it can happen that we already had this client but it has been deleted and there is no way to make sure but to go to the deleted or deactivated clients, it could have a pop up message giving this info. Review collected by and hosted on G2.com.
I like how in detail the dashboards are, and how easy they are to understand. It's nice to be able to pull a report and explain it to the clients and have them understand. Review collected by and hosted on G2.com.
The one thing I dislike about TapClicks is that the data sometimes disappears after a certain amount of time, and we have to re-plug the data for the client to see. Sometimes the clients don't understand why they see conversions one day and then a week later it shows 0. Review collected by and hosted on G2.com.
I like the fact that you can present the same information with several different visualizations, and once set up, it's very straightforward to use. In a company like ours, it proves to be a very time-efficient tool, and it saves us a lot of hours/money. Review collected by and hosted on G2.com.
I used to dislike the customer support and, more precisely, the ticket system but I've seen a decent improvement in the last few months. Hopefully, we won't have the same issues in the future, and we will see only progress on the TapClicks side. Review collected by and hosted on G2.com.
