Our payroll is semi-monthly, so it can feel like a long time between paychecks, especially if something comes up and you need money right away. I love that I am able to offer our employees a way to access their pay when they need it. The folks at Tapcheck were very helpful in getting the system up and running for us - they walked me through the process, which was quick and easy. Integration is a breeze and there is very little for me to do on my end ongoing, but whenever I do have a question, the Tapcheck team is responsive and friendly. Review collected by and hosted on G2.com.
The only real downside for me would be that Tapcheck isn't fully integrated with Evolution, so I have to run and upload those reports monthly - which really isn't a big deal. Review collected by and hosted on G2.com.
132 out of 133 Total Reviews for Tapcheck
Overall Review Sentiment for Tapcheck
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As a small business the biggest thing about Tapcheck is that it has releived the personal burden of staff asking for pay advances. We know life is hard and have traditionally tried our best to help all staff that needed assistance, but had run into lots of issues and financial burden to the business this way. Tapcheck has eliminated this issue entirely!
I also love that it takes the embarassment out of asking for assistance out of the whole process. Review collected by and hosted on G2.com.
There have been several times where getting a new employee enrolled is harder than it seems it should me Review collected by and hosted on G2.com.
I wasn't sure at the beginning if I would have that many employees that would actually use Tapcheck. To my surprise, there were more employees than I had anticipated that actually use it on a biweekly basis. It ended up being an actual perk to our employees and they are very happy that we are providing this type of applications during tough times. Plus it's seemless to me. I have no worries if any employee borrows on their paycheck because the payroll company interfaces and it automatically comes right out of their check. There is no work on my end at all. Review collected by and hosted on G2.com.
There really isn't anything that I don't like. When I know someone is terminating, it's just the first thing I do is go into the system and terminate them immediately. Review collected by and hosted on G2.com.
I love that my employees can access their paycheck at any time for shifts they have already worked instead of a cash advance that they would have to pay back. Customer Support has always been super helpful when an employee or I have a question. Review collected by and hosted on G2.com.
I wish their was a way for my employees to be automatically uploaded into Tapcheck instead of having to maunally load them. Review collected by and hosted on G2.com.
1. There are automated timekeeping feeds to Tapcheck.
2. Employees are generally able to self service by downloading the app and requesting funds, questions arise periodically Review collected by and hosted on G2.com.
1. You have to export your employees from Quickbooks into a CSV file, and then upload that to Tapcheck
2. When you load that employee file Tapcheck gives a message that says it will notify you when the import is complete; it doesn't, nor does it tell you if it failed, and it certainly doesn't tell you any specific issue (e.g. missing a first blank column). So did the file load or not? You check and the employee isn't there, so you contact support...
3. It takes a day or more for support to respond, via email. They don't understand your questions, and they don't tell you what is wrong with the file, you are on your own, and this drags on for days. Previoulsy they had to get implementations back involved.
4. You have to manually key in the advances from the employees, no automated feed into Quickbooks.
5. I was sent an email by the account manager offering a $50 gift card for a 5 star review here; it is a 0-10 rating system? I asked for her help, and that was 3 business days ago and have had no response. Review collected by and hosted on G2.com.
Huge help to our employees in bridging their daily needs. Reanna Frazier is an excellent Account Manager, Aside from her high level of communication and promptness, she provides solution in less than 24 hours. Reanna, is setting the bar high. Review collected by and hosted on G2.com.
No Customer service number, that will be great instead of chat option :) Review collected by and hosted on G2.com.
Tapcheck was easy to integrate with our payroll system, and the app is easy to set up on the employee's side. The service is free for employers and very affordable for employees considering the benefits of using it as a recruitment and retention perk and providing financial relief for employees when needed. I am happy we decided to add Tapcheck as a partner. Review collected by and hosted on G2.com.
At times not easy to get a hold of a live customer service representative. Review collected by and hosted on G2.com.
This is a great employment marketing tool. Being able to tell people that they have access to funds at the completion of their shift is huge after they complete what is necessary for their shifts. I like that there are money management tools available to them. Review collected by and hosted on G2.com.
Being the lead person on this project, and directing people to the customer care, it doesn't seem like that is working the way I thought it was. I am still being contacted for a lot of questions that when examined are pointed back to them. Maybe I missed something in the HR sections on setup but it's hard to say.
When we moved from Quickbooks to Asure the transition was more challenging as the info to complete the uploads was different. The rehire process has also been a bit cumbersome. Review collected by and hosted on G2.com.
Tapcheck has been a great resource and incentive that we get to offer our employees! It was super easy to set up both on the employer's and employee's side. Our employees love that they can get paid early! Review collected by and hosted on G2.com.
There really isn't much that I dislike about Tapcheck! The only thing that sometimes irriates is that it takes quite a few minutes for the website to upload my new employee report. But that is just me being impatient and petty though haha. Review collected by and hosted on G2.com.
Tapcheck has been a great way to not only retain employees by giving them access to their pay on a daily basis, but also a great promotion for us in our recruiting ADs. Being able to tell potential employees that they are able to access their pay daily is a great recruiting tactic for us. Tapcheck is easy to use, and was easy to integrate in our small business. Review collected by and hosted on G2.com.
There have not been any drawbacks so far with Tapcheck. The option is always there for our employees to use if they have an unexpected bill or life expense. Review collected by and hosted on G2.com.
