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Talkwalker by Hootsuite Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Talkwalker by Hootsuite Integrations

(2)
Integration information sourced from real user reviews.

Talkwalker by Hootsuite Media

Talkwalker by Hootsuite Demo - Analyze your brand campaigns and optimize performance
Analyze your brand campaigns and optimize performance
Talkwalker by Hootsuite Demo - Leverage artificial intelligence to identify key conversations
Talkwalker Conversation Clusters
Talkwalker by Hootsuite Demo - Customize your dashboards to your specific use cases
Customize your dashboards to your specific use cases
Talkwalker by Hootsuite Demo - Map your influencer networks around key topics
Map your influencer networks around key topics
Talkwalker by Hootsuite Demo - Word clouds - top expressions social listening
Word clouds - top expressions social listening
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Talkwalker by Hootsuite Reviews (136)

Reviews

Talkwalker by Hootsuite Reviews (136)

4.3
137 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its comprehensive features and excellent customer support, which enhance their social listening and media monitoring capabilities. Many appreciate the tool's ability to provide deep insights and customizable dashboards, making it valuable for tracking brand reputation and trends. However, some users note a common learning curve due to its complexity.

Pros & Cons

Generated from real user reviews
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Verified User in Media Production
AM
Small-Business (50 or fewer emp.)
"User-friendly tool, very good service"
What do you like best about Talkwalker by Hootsuite?

The support from the Talkwalker crew was quick and straightforward. Setting up and using it is very intuitive, and handling it in everyday life is practical. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

The restriction on queries should be lifted after a certain investment (we use a branded version of Talkwalker). Review collected by and hosted on G2.com.

Verified User in International Affairs
AI
Mid-Market (51-1000 emp.)
"Smart and clean social media analytics"
What do you like best about Talkwalker by Hootsuite?

- high number of channels and topics can be monitored

- clean design, easy to use platform (after some practice)

- very responsive and useful costumer support Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

- limited data available from Facebook and Linkedin (but that is the case with most monitoring tools)

- some KPI definitions differ in Talkwalker from native platform Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Mid-Market (51-1000 emp.)
"Disappointing product, didn't meet needs"
What do you like best about Talkwalker by Hootsuite?

Talkwalker was relatively easy to use and did the basics well. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Talkwalker was disappointing for our needs, as we did not get the social media coverage we needed. We often found important mentions of our clients via other methods, often by simply typing the client's name into a search. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
AP
Small-Business (50 or fewer emp.)
"Great tool for online listening"
What do you like best about Talkwalker by Hootsuite?

We like the customisable dashboards and the huge amount of options for how to present the data. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

It would be great if the Quick Search tool was part of my package, it's also a shame that it's becoming more difficult to monitor social pages. Review collected by and hosted on G2.com.

Tariq H.
TH
Group Products Director
Public Relations and Communications
Mid-Market (51-1000 emp.)
"Best metrics so far "
What do you like best about Talkwalker by Hootsuite?

All in all, Talkwalker provides you with all required metrics for your business. Flexibility and UI friendly. The ability to export everything, white label and generate alerts/reports, makes everything convenient for your team and clients. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

It is only the export 20K results limitation that sometimes bothers as you need to export twice or more sometimes and then combine results (might be not an issue for others) Review collected by and hosted on G2.com.

Marianne H.
MH
Vice President of Operations
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Talkwalker has been a game changer"
What do you like best about Talkwalker by Hootsuite?

Talkwalker allows us to set up searches in the most efficient way possible. It's user friendly and the analytics are robust. The staff is great to work with and has been instrumental in quickly learning to use the system - they respond quickly and are patient with new customers. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Like with any software, the sentiment analysis can be somewhat inaccurate. However, it is better than other programs we've used. Review collected by and hosted on G2.com.

Verified User in Broadcast Media
UB
Mid-Market (51-1000 emp.)
"Tool & Support team on top ! "
What do you like best about Talkwalker by Hootsuite?

Very useful tool to analyse social network feedbacks.

Talkwalker is intuitive !

Support team is on top and reactive with relevant advices & solutions. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Talkwalker is compliant according to the most important expectations

However, engagement and reach are not correct everytime :/

We cannot track # Facebook feedbacks Review collected by and hosted on G2.com.

Alexia C.
AC
Chargée de communication digitale
Enterprise (> 1000 emp.)
"A powerful and useful tool"
What do you like best about Talkwalker by Hootsuite?

Talkwalker is one of the best social listening tools on the market you can get. The device is very intuitive, well designed and in constant progress. Their customer success managers are helpful and adorable. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

The tool isn't affordable for all companies and suffers from little bugs but they are working on these points. Review collected by and hosted on G2.com.

Aziz O.
AO
Social Media Manager
Enterprise (> 1000 emp.)
"Very good and ergonomic app"
What do you like best about Talkwalker by Hootsuite?

The power of the search engine, the number of information. The illustrated presentation of these results. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Nothing. It's really ergonomic and easy to use Review collected by and hosted on G2.com.

Paolo B.
PB
Web Strategist. Partner. Co-fondatore
Marketing and Advertising
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"A great product of social media monitoring but unusable."
What do you like best about Talkwalker by Hootsuite?

I have got to try Talkwalker in all its functionality. It is an excellent product that can lead to a wide audience access to advanced tools of social media monitoring. I was able to make the comparison with other tools I used and I must say that is powerful, easy to use, clear in reading the data. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

But their pricing model and limits are very crazy. You have a limit and if you exceed it you no longer have access to project data nor tells you on what terms you went outside the quota. You are forced to operate in the dark at attempts. Really unusable.

ADDENDUM: Now they had correct their pricing model and limits of views. Review collected by and hosted on G2.com.

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Last activity over 2 years ago

What is Talkwalker used for?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Average Discount

15%

Perceived Cost

$$$$$

How much does Talkwalker by Hootsuite cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 6 purchases.

Talkwalker by Hootsuite Comparisons
Talkwalker by Hootsuite Features
Report Customizability
Report Exporting
Scalability
Competitor Analysis
Follower Analysis
Post Performance
Social Measurement
Influencer Identification
Sentiment Analysis
Social Reporting
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Talkwalker by Hootsuite