Talkwalker by Hootsuite Reviews & Product Details

Talkwalker is the market-leading consumer intelligence company. We bring in data from 30+ social networks, 150 million websites, and 100 data partners for a truly unified view of consumers. Our platform incorporates five products for one seamless experience: Social Listening Social Benchmarking Media Monitoring Customer Feedback Analytics Audience Insights Blue Silk™ AI drives the magic of Talkwalker. It uses our NLP and Generative AI technology to enrich the data, categorize it fast, and surface the most actionable insights. Talkwalker is the platform of choice for over 2,500 brands. Find out more at www.talkwalker.com.

Seller

Hootsuite

Discussions

Talkwalker by Hootsuite Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Spanish, Turkish, Chinese (Simplified)

Overview by

Daniel Seavers

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

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Top-Rated Alternatives

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Talkwalker by Hootsuite Integrations

(2)

Integration information sourced from real user reviews.

Talkwalker by Hootsuite Media

Analyze your brand campaigns and optimize performance

Talkwalker by Hootsuite Demo - Leverage artificial intelligence to identify key conversations

Talkwalker Conversation Clusters

Customize your dashboards to your specific use cases

Map your influencer networks around key topics

Word clouds - top expressions social listening

G2 reviews are authentic and verified.

Here's how.

Verified User in Public Relations and Communications

Mid-Market (51-1000 emp.)

7/6/2018

"For a free program, pretty thorough"

3.5/5

What do you like best about Talkwalker by Hootsuite?

The price is really unbeatable since it's free Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Talkwalker doesn't always catch every piece that I need monitored, so I'll oftentimes have to search individual websites to find a piece that I secured Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker by Hootsuite:

I think that Google Alert can do a better job of tracking results, but the price for Talkwalker is unbeatable Review collected by and hosted on G2.com.

What problems is Talkwalker by Hootsuite solving and how is that benefiting you?

I'm helping to monitor coverage for my restaurant clients, and it helps me keep track of the pieces I've secured. It's helped me to achieve client media goals. Review collected by and hosted on G2.com.

Benjamin P.

Small-Business (50 or fewer emp.)

6/14/2018

"Widespread monitoring tool with lots of features"

4.5/5

What do you like best about Talkwalker by Hootsuite?

Very easy setup of topics, fast support either via phone or mail, new features and releases every threee months, lots of results with good accuracy Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

crawling of historical data in social media channels is a bit tricky... Review collected by and hosted on G2.com.

Ksenia N.

Digital Marketing Manager

Computer Software

Mid-Market (51-1000 emp.)

12/19/2017

"What A Find!! Crossing fingers, You, Talkwalker, Never Go Out of Business!!"

5/5

What do you like best about Talkwalker by Hootsuite?

- easy to use

- many filters

- If I tell to "Send me Everything", it will!

- it does exactly what i want it to, and it's free (but there is an advanced plan too)

- I like that I get a separate email for each query. So I can easily search my inbox and find what I'm looking for. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

One featured I have already suggested is an ability to exclude certain words. Say, I'm looking for everything "marketing strategy" but a job - related mentions.

But this is something you can live with! Review collected by and hosted on G2.com.

Chaibi H.

Enterprise (> 1000 emp.)

4/23/2018

"Why I use Talkwalker?"

4/5

What do you like best about Talkwalker by Hootsuite?

- Easy to use the query creation, the data visualizing and the alert system.

- Best customer support. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

- Unfortunately, the automatic sentiment analysis is not accurate enough especially for the arabic language. Review collected by and hosted on G2.com.

Ahmad F.

Senior Social Media Technology Specialist

Public Relations and Communications

Mid-Market (51-1000 emp.)

1/8/2018

"Talkwalker is more powerful than it looks"

4.5/5

What do you like best about Talkwalker by Hootsuite?

- Easy setup

- Highly detailed/flexible analytics

- Extremely user friendly

- High performance with respect to Twitter results

- Powerful influencer and top discussed topics identification

- "Visual insights" is one of the most unique elements I've seen in a listening tool

- Filters are very straight forward and are easy to use Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

- Overall display can improve

- Country identification(accurate, but it can improve)

- Gender identification

- Youtube is barely covered

- Very few Facebook results(a common issue for listening tools)

- Sentiment analysis for foreign languages is inaccurate(Arabic as an example)

- User demographics can improve Review collected by and hosted on G2.com.

Kim K.

Social Media Manager + Live Mascot Program Manager

Mid-Market (51-1000 emp.)

12/31/2017

"Social listening game changer"

4.5/5

What do you like best about Talkwalker by Hootsuite?

The platform has been very useful to our team in receiving information on chatter about our brand across the digital landscape. It has enabled us to identify conversations pertaining to sensitive issues as well as identify trends and monitor brand sentiment. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

The platform lacks information on emerging platforms and can be inaccurate in sentiment.

Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker by Hootsuite:

A guide to boolean would be useful in conjunction with the platform. Review collected by and hosted on G2.com.

What problems is Talkwalker by Hootsuite solving and how is that benefiting you?

Talkwalker has enabled us to identify potential threats to the University, helping us keep students safe and informed. It has also enabled us to be aware of what dialogue is being discussed around our brand. Review collected by and hosted on G2.com.

Luis S.

Social Media Specialist

Financial Services

Enterprise (> 1000 emp.)

1/2/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Powerful, data-rich digital analysis tool. "

4.5/5

What do you like best about Talkwalker by Hootsuite?

Features, Customization Options, Reporting Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

I wouldn't say it's something I dislike, but when it comes to Talkwalker, it's important to consider the learning curve. I've used and tested tools out there that are pretty straightforward compared to Talkwalker; the value of the data, though, isn't is the same. Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker by Hootsuite:

1) Appoint someone dedicated to fully understand the platform

2) Try all different features the platform offers to take fully advantage of it

3) Create a solid business case for company buy-in Review collected by and hosted on G2.com.

What problems is Talkwalker by Hootsuite solving and how is that benefiting you?

Market trends analysis, Competitors Analysis, Online Reputation, Social media monitoring and reporting Review collected by and hosted on G2.com.

Rocío B.

Senior Executive in Monitoring Department

Mid-Market (51-1000 emp.)

12/21/2017

"My experience with Talkwalker"

4/5

What do you like best about Talkwalker by Hootsuite?

The Talkwalker platform is a very useful tool because it allows to have a global vision of the social noise of a brand. It also allows knowing what, how much and where a particular thing has been said. Another positive point of Talkwalker is customer service; they are always available to answer any questions. You can analyze the data according to location, social network, period of time ... This is very useful when carrying out specific studies.

Personally, I recommend Talkwalker to companies that are dedicated to analyzing results of campaigns on social networks. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

A possible improvement that the platform has is the way to make the query; It could be more intuitive. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

7/24/2018

"Best on the market"

5/5

What do you like best about Talkwalker by Hootsuite?

It's a very powerful tool but easy to use :D . The filters are the best feature! Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

The API access is somewhat restricted. And no dark-mode/night-mode, nowadays everything needs a dark-mode :D Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker by Hootsuite:

Explore the IQ Apps. Review collected by and hosted on G2.com.

What problems is Talkwalker by Hootsuite solving and how is that benefiting you?

A lot of online reputation management, as well as analyzing and monitoring of different online-channels. Also, some trend monitoring for different areas. Review collected by and hosted on G2.com.