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Synthetix Reviews & Product Details

Synthetix Overview

What is Synthetix?

Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.

Synthetix Details
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Product Description

Multi-channel web self-service, call-centre knowledge-bases and live web-chat a leading UK online customer service software provider.

How do you position yourself against your competitors?

We think traditional customer self-service software 'pay per visitor' billing is unfair. Our model is based on the amount of data in your knowledge-base - something you control, so there are no unwanted bills when you experience those seasonal spikes in visitor levels.


Seller Details
Seller
Synthetix
Year Founded
2001
HQ Location
Takeley, England
Twitter
@Synthetix_Ltd
663 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Phone
+44 (0)1223 393508

CW
Overview Provided by:

Recent Synthetix Reviews

PN
Patrick N.Small-Business (50 or fewer emp.)
4.5 out of 5
"Unified Approach for Successful Customer Engagement"
Synthetix is a powerful program for customer engagement, with solid AI integration. It promote knowledge sharing and have live chat that brings a...
AT
Anurag T.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Experience"
What I like most about Synthetix is that it allows me to work with more than one customer at the same time and it's very helpful to generate more s...
PF
Peter F.Small-Business (50 or fewer emp.)
2.5 out of 5
"Good service"
I liked the user interface I liked the user interface
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Synthetix Media

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4 Synthetix Reviews

4.3 out of 5
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4 Synthetix Reviews
4.3 out of 5
4 Synthetix Reviews
4.3 out of 5

Synthetix Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
PN
Systems Developer
Media Production
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Synthetix?

Synthetix is a powerful program for customer engagement, with solid AI integration.

It promote knowledge sharing and have live chat that brings an easy way of communications. Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

Synthetix makes customer engagement successful, with multiple support channels, like chats and no chaallenge experienced. Review collected by and hosted on G2.com.

What problems is Synthetix solving and how is that benefiting you?

Synthetix purpose is customer engagement, with stipulated channels that facilitates live chat and ensure all messages are made successfully. Besides, the software helps in employee communictaions, which brings all insights together and share the required knowledge to the involved parties. Review collected by and hosted on G2.com.

AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Synthetix?

What I like most about Synthetix is that it allows me to work with more than one customer at the same time and it's very helpful to generate more sales and productivity Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

What I dislike about Synthetix is its user interface it can be more easier and understandable Review collected by and hosted on G2.com.

What problems is Synthetix solving and how is that benefiting you?

It is very helpful when it comes to customer support we can now help our customers in a very fast way and due to which the productivity rate is high

So it increases productivity, solving problems, and increasing profit Review collected by and hosted on G2.com.

AL
Marketing Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Synthetix?

The threshold, Synthetix allowed me to work with more customers in a single point of time. It helped me to generate more sales. Live key stroke presses are helpful and helped me be more proactive with customers. Regular updates are a plus, the UI is great dashboards can de saved for in-house analytics software. Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

Lead times over broad date ranges are long, trigger management system uses a different platform, a unified system would increase ease of use. Review collected by and hosted on G2.com.

Recommendations to others considering Synthetix:

Good value Review collected by and hosted on G2.com.

What problems is Synthetix solving and how is that benefiting you?

Low productivity in customer query processing, with Synthetix customer problems are resolved quicker, more profit is being generated, huge productivity gains Review collected by and hosted on G2.com.

PF
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Synthetix?

I liked the user interface

I liked the user interface Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

How long things took to load

I liked the user interface Review collected by and hosted on G2.com.

What problems is Synthetix solving and how is that benefiting you?

My business operations look a lot smoother and we've had more customers Review collected by and hosted on G2.com.

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