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Symtrain Reviews & Product Details

SymTrain's AI Coaching automates agent training and coaching for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empanthy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.

Seller

SymTrain

Discussions

Symtrain Community

Languages Supported

English, French, Japanese, Korean, Spanish, Chinese (Simplified)

Overview by

Anne Morales (Marketing Director @ SymTrain | B2C Marketing, B2B Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

6 months

View More Pricing Information

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Symtrain Media

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AS

Angie S.

Training Director

Enterprise (> 1000 emp.)

1/4/2024

"Symtrain helped us change the game!"

5/5

What do you like best about Symtrain?

Symtrain's tech is really outstanding but their CS & Support department are world class.

Feedback is always well accepted, features have value and are constantly improved Review collected by and hosted on G2.com.

What do you dislike about Symtrain?

They are the first softwarededicated to this, so it is difficult for me to compare with others Review collected by and hosted on G2.com.

MM

Matthew M.

Project Manager

Mid-Market (51-1000 emp.)

3/22/2023

"Unleashing our Business Potential with Symtrain"

4/5

What do you like best about Symtrain?

Symtrain offers a user-friendly interface with drag-and-drop-like simplicity, allowing trainers to create interactive training materials without any programming knowledge. It also supports multimedia integration, including images, videos, and audio files, to enhance the learning experience.

Symtrain allows trainers to create personalized learning paths for employees, ensuring they acquire the necessary skills in a structured manner. Review collected by and hosted on G2.com.

What do you dislike about Symtrain?

Steeper Learning Curve: Although Symtrain is designed to be user-friendly, building complex simulations may require advanced knowledge of the platform and its features. Users new to simulation development might experience a steeper learning curve and may need additional time and training to utilize the platform's capabilities fully. Review collected by and hosted on G2.com.

What problems is Symtrain solving and how is that benefiting you?

Difficulty in Tracking Employee Progress: Without proper tracking and analytics, it can be challenging to assess employee progress and the effectiveness of training programs. Symtrain's analytics and reporting features allow businesses to monitor employee performance, identify knowledge gaps, and make data-driven decisions to improve training initiatives.

Geographically Dispersed Workforce: Training a distributed workforce can be logistically challenging and expensive. Symtrain's cloud-based platform and multi-device compatibility allow employees to access training materials anytime, anywhere, reducing the need for in-person training sessions and associated travel costs.

Rapidly Evolving Technology and Processes: As businesses adopt new technologies and processes, employees need continuous training to stay current. Symtrain's easy content creation and customization capabilities allow organizations to quickly develop and update training materials to keep pace with evolving industry trends and maintain a competitive edge. Review collected by and hosted on G2.com.

JC

James C.

Small-Business (50 or fewer emp.)

5/12/2023

"A very robust product for rapid BPO call center agent onboarding/training."

5/5

What do you like best about Symtrain?

--The UI is very polished/user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Symtrain?

--No complaints currently, working fine. Review collected by and hosted on G2.com.

LF

Libby F.

Mid-Market (51-1000 emp.)

3/6/2023

"Super Helpful tool"

5/5

What do you like best about Symtrain?

It is a beneficial tool where you can practice using a specific system, get comfortable with cold calling, etc., before using the actual scenario. Review collected by and hosted on G2.com.

What do you dislike about Symtrain?

When you have many screenshots to be added can take more time than expected to creat a sym. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

1/30/2023

"Better way to role play"

5/5

What do you like best about Symtrain?

We are a global BPO that has used role plays and simulations with agents on the floor in the past. We switched to SymTrain because we support multiple lines of businesses across all industries and SymTrain is flexible enough to do that with us.

It's extremely easy to use in all of our training and onboarding processes, and our team who creates the syms is constantly creating new things for us. We actually know what's happening in coaching. Review collected by and hosted on G2.com.

What do you dislike about Symtrain?

We support both voice and chat for our customers but we could only use SymTrain for Voice. It was difficult having to make multiple versions on content for 2 different channels. Review collected by and hosted on G2.com.

What problems is Symtrain solving and how is that benefiting you?

Before SymTrain it took us a very long time to get new hires ready to take calls in a short amount of time, and even after they got onto the floor it was hard to correct their behaviors. QA would tell us what we were being scored poorly on, but we didn't know what to do with that information and it was an extremely hard process to coach from that. Review collected by and hosted on G2.com.