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19 out of 20 Total Reviews for Swiftsell
Overall Review Sentiment for Swiftsell
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I had made a long list of requirements when I was recently looking to switch my WhatsApp Business Provider. SwiftSell was the only one to meet all of my key requirements.
1. It's feature rich. While WhatsApp was all we needed & pricing was competitive comparing just WhatsApp solutions, SwiftSell also had full fledged chatbot widgets for website, and other platforms too. Perfect for small business onwards.
2. Automations and Data flows between the CRM & the WhatsApp Comms tool are easy to setup using APIs and Webhooks.
3. We have no limits to the number of users, although we don't require the feature. Similar no limits on the number of bots, etc.
4. There was no margin over Meta fee for sending whatsapp messages. Many other platforms have some margin.
5. AI based Chatbot capabilities with the latest models. worked well during testing although we haven't extensively used it yet.
6. The initial support to migrate and set up was great.
Really comprehensive tool. Best I've come across. Review collected by and hosted on G2.com.
1. Not a lot of video tutorials. Although there is some documentation. This again shouldn't matter much as initially you receive support. But it's best to figure out flows for all your main use cases so that you'll be able to self serve.
2. Bot Builder and data transfer is slightly complicated for one time campaigns. Sometimes takes time to set up a campaign that is intended to autosync responses to the CRM.
3. Sometimes Meta Ads payment for WhatsApp via credit card gets unexplicably blocked. While it's not a Swiftsell problem, some vendors provide credit lines to solve this. Review collected by and hosted on G2.com.
We brought SwiftSell into our business to replace a similar service for the chatbot on our website and outbound WhatsApp campaigns. The features and usability that SwiftSell brought far outshone what we had before. It is important to say that one of SwiftSell's biggest improvements over the competitors I've seen is its interface - it just makes sense; from the bot flows to the analytics, everything is intuitive. The AI works well and is really easy to set up. The allocation of team members and reviewing their tickets is easy. Whenever we did have challenges tech support really went out of their way to help, with videos and instructions, they even implemented a couple of new features for us! I wouldn't hesitate to recommend SwiftSell to any company. Review collected by and hosted on G2.com.
Well you get along better with the bot workflows if you are tech-minded, but SwiftSell's support can build nearly all all for you anyway, or show you how to make adjustments. Review collected by and hosted on G2.com.
The bot builder interface is very easy and intuitive to use, requiring no coding skills, which is a huge plus for our team. We've noticed a substantial increase in our sales efficiency and customer engagement, leading to higher satisfaction rates. The real-time conversation handling has been game-changers for optimizing our marketing strategies. Review collected by and hosted on G2.com.
Although I can easily import my other leads by CSV, an integration with CRM software like Salesforce or HubSpot Review collected by and hosted on G2.com.
This platform shines with its intuitive graphical interface. Anyone, regardless of their experience, can easily learn to build and customize bots, allowing them to integrate complex concepts without needing to write a single line of code. Review collected by and hosted on G2.com.
So far, I haven't encountered any drawbacks. It strikes a perfect balance between offering powerful features and remaining user-friendly. Review collected by and hosted on G2.com.
From their team to the software itself, everythig easy to use and thier features are great. Personally found it helpful in automtions and broadcasts. Review collected by and hosted on G2.com.
Nothing I'd like to specify, everything is great so far. Review collected by and hosted on G2.com.
The bot builder interface is extremely user-friendly and intuitive, providing a major advantage for our team as it requires no coding expertise. We've noticed a substantial improvement in our sales efficiency and customer engagement, leading to increased satisfaction levels. The capability to manage real-time conversations has been transformative in enhancing our marketing and sales strategies. Review collected by and hosted on G2.com.
So far, there's nothing worth mentioning as a dislike. Review collected by and hosted on G2.com.
The bot builder interface is incredibly user-friendly and intuitive, making it a big advantage for our team since it doesn't require any coding skills. We've seen a significant boost in our sales efficiency and customer engagement, which has resulted in higher satisfaction rates. The ability to handle conversations in real-time has been a game-changer for improving our marketing & sales strategies Review collected by and hosted on G2.com.
Nothing right now that can be mentioned as being disliked till now. Review collected by and hosted on G2.com.
The platform is very intuitive to use with wife range of functionality. Being able to manage all communication with customers at one place is a great way to keep things organized. The team is very supportive and has helped get onboarded onto the platform in a seamless manner. Happy with the overall experience Review collected by and hosted on G2.com.
The platform could use a chat/customer support for quicker resolution of the minor things that crop up Review collected by and hosted on G2.com.
I really appreciate how easy it is to customise and create bots with graphical interface, and to integrate complex ideas without knowing any coding.
Very easy to use, anyone at any Job Stage can easily learn to use it with basic KT. Review collected by and hosted on G2.com.
Nothing right now that can be mentioned as being disliked till now. A wonderful balance between complex and simple in a package. Review collected by and hosted on G2.com.
