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SurveySense Reviews & Product Details

Erik K.
EK
Selbstständiger Versicherungsmakler
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySense?

For me, the standout feature of SurveySense has to be its intuitive interface. Even team members who aren't tech-savvy could dive in and create surveys without a steep learning curve. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

I'd appreciate if SurveySense introduced mandatory fields for comments and emails, particularly when feedback scores are below a set benchmark. This would help us in getting a clearer context for the scores. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

With SurveySense, the bottleneck of feedback collection has been eased. This tool offers a simplified means to reach out and hear our customers, ensuring we remain in sync with their needs and expectations. Review collected by and hosted on G2.com.

SurveySense Overview

What is SurveySense?

SyrveySense by Marcom Robot is an all-in-one customer feedback and survey tool that helps you create, launch, analyze, and act upon customer feedback. SurveySense makes it easy to gauge customer sentiment, quantify customer loyalty, and discover how your customers feel about your products, services, or interactions with your team.

SurveySense Details
Languages Supported
English
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Product Description

SyrveySense by Marcom Robot is an all-in-one customer feedback and survey tool that helps you create, launch, analyze, and act upon customer feedback. SurveySense makes it easy to gauge customer sentiment, quantify customer loyalty, and discover how your customers feel about your products, services, or interactions with your team.


Seller Details
Year Founded
2018
HQ Location
Los Angeles, California
Twitter
@MarcomRobot
133 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®

Mike S.
MS
Overview Provided by:

Recent SurveySense Reviews

Verified User
C
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Easy and straightforward to use"
I love the survey templates they provide and helps in fast decision making
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Taking Surveys"
They make it very easy to make a survey that suits what i need to do.
Nico H.
NH
Nico H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Time-Efficient Survey Deployment for Rapid Insights"
As a user seeking efficiency and speed in survey deployment, SurveySense truly stands out. The process of creating surveys is streamlined and remar...
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SurveySense Media

SurveySense Demo - Prevent customer churn before it occurs.
Keep business stakeholders notified about specific types of feedback — positive or negative. Harness the power of email alerts to empower you and your team to provide timely assistance, preventing customer churn before it happens.
SurveySense Demo - Effortlessly create one-click customer surveys.
Create one-click surveys in minutes with our user-friendly, step-by-step survey builder. Choose from our range of predefined survey templates or effortlessly craft your custom surveys from scratch.
SurveySense Demo - Measure and monitor your CSAT, CES, and NPS in real time.
Gain insights into your CSAT, CES, and NPS dynamics with integrated real-time charts and dashboards. Keep a close watch on how your customers rate their experience with each support or customer success agent.
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10 out of 11 Total Reviews for SurveySense

4.8 out of 5
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10 out of 11 Total Reviews for SurveySense
4.8 out of 5
10 out of 11 Total Reviews for SurveySense
4.8 out of 5

SurveySense Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Nico H.
NH
Mitarbeiter im Kundendienst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySense?

As a user seeking efficiency and speed in survey deployment, SurveySense truly stands out. The process of creating surveys is streamlined and remarkably intuitive, significantly reducing the time needed to have surveys up and running. This speed is pivotal in enabling us to gather critical feedback swiftly and make informed decisions. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

I found SurveySense to be a swift platform for creating surveys. However, it would greatly benefit from advanced features catering to complex survey logic. Such additions could elevate the quality of the data collected and empower users to design surveys with a higher level of sophistication. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

SurveySense is a game-changer when it comes to addressing the time constraints in feedback collection. Swift survey deployment means we can gather insights at lightning speed. This agility empowers us to adapt our strategies promptly and make decisions that significantly enhance our overall efficiency. Kudos to SurveySense for being a true time-saver! Review collected by and hosted on G2.com.

Laura M.
LM
Selbstständige Versicherungsmaklerin
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySense?

For me, the standout feature of SurveySense has to be its intuitive interface. Even team members who aren't tech-savvy could dive in and create surveys without a steep learning curve. The ready-to-use templates have significantly sped up our survey creation process, and with minimal tweaks, we can set them live. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

I'd appreciate if SurveySense introduced mandatory fields for comments and emails, particularly when feedback scores are below a set benchmark. This would help us in getting a clearer context for the scores. The design flexibility in the Multi-Question Surveys feels a tad restricted. The ability to fine-tune aspects such as fonts and button styles would be a welcome enhancement. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

With SurveySense, the bottleneck of feedback collection has been eased. This tool offers a simplified means to reach out and hear our customers, ensuring we remain in sync with their needs and expectations. Immediate feedback post customer interactions ensures we stay proactive, addressing concerns and reinforcing positive feedback. Review collected by and hosted on G2.com.

Bernd J.
BJ
Inhaber
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySense?

SurveySense's feedback analytics capabilities are truly impressive. The depth of insights gleaned from the amassed data is nothing short of remarkable. Delving into trends, conducting sentiment analysis, and comparing metrics provides a comprehensive understanding, empowering us to make informed decisions and grasp diverse customer perspectives. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

While the analytics in SurveySense are comprehensive, automating the generation of specific report types would be a real time-saver, especially for regular reviews. It would streamline the process of sharing insights within the team and improve overall efficiency. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

Analyzing customer feedback has never been easier! SurveySense offers profound insights that empower us to identify patterns, address concerns, and refine our strategies. Our approach has become more customer-centric, thanks to this software. Review collected by and hosted on G2.com.

Noemi K.
NK
Fachanwältin für Miet- und Wohnungseigentumsrecht
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySense?

One of the outstanding features of SurveySense is the ability to personalize surveys effectively. The platform offers ample customization options, allowing us to tailor surveys to suit our brand's unique tone and style, which significantly enhances engagement. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

SurveySense is a solid platform, but incorporating AI-driven question suggestions would be a game-changer. It would guide users and significantly streamline the process of crafting well-structured and effective survey questions. This addition would take the software to the next level. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

Enhancing engagement and gathering insightful feedback is a breeze with SurveySense. The ability to personalize surveys has significantly boosted our response rates and enabled data-driven decision-making to improve our services effectively. Review collected by and hosted on G2.com.

Alexa M.
AM
Architektin
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySense?

The true winner for me has been SurveySense's ready-to-use templates. They've significantly sped up our survey creation process, and with minimal tweaks, we can set them live. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

For us, the design flexibility in the Multi-Question Surveys feels a tad restricted. The ability to fine-tune aspects such as fonts and button styles would be a welcome enhancement. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

Thanks to SurveySense, we've been effortlessly collecting feedback post customer interactions with our support channels. This has been instrumental in keeping our support teams updated and agile in response to feedback. Review collected by and hosted on G2.com.

Ralf S.
RS
Versicherungsmakler
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySense?

The real-time survey analytics feature of SurveySense is, for me, its crown jewel. Having the ability to immediately gauge customer sentiment is invaluable. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

One area of improvement for SurveySense would be the Multi-Question Surveys. A wider range of design elements, especially around fonts and button styles, would elevate the experience. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

SurveySense allows us to remain on the pulse of customer sentiment. Immediate feedback post customer interactions ensures we stay proactive, addressing concerns and reinforcing positive feedback. Review collected by and hosted on G2.com.

Rafael G.
RG
Selbstständiger Steuerberater – Steuerberatung Garcia
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySense?

I like the speed at which I can set up a survey using SurveySense. Its step-by-step survey builder has allowed us to initiate surveys without any hitches, and the pre-defined templates have been a boon for quick deployments. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

While the software shines in many areas, I felt the reporting feature could do with more flexibility. It'd be great to have richer customizability in terms of data representation. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

Using SurveySense has empowered us to garner feedback efficiently, which is instrumental in making informed decisions. It's through these insights that we've been enhancing our products and ensuring our customers always get the best. Review collected by and hosted on G2.com.

Dennis V.
DV
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySense?

Very easy and straightforward. Compared to other platforms who to try to do too many things. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

For Multi-Question Surveys, needs more flexibility to change style options like colors, fonts and button styles.

For One-Question Surveys, should also be able to designate the Comments and Email field as required if the feedback score is below average. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

Ability to send simple surveys to customers after they engage with our email or chat support team. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SurveySense?

They make it very easy to make a survey that suits what i need to do. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

nothing at this time. i'm still getting used to it. Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

It makes it nice to know how the customers feel about certian things so we can improve upon areas. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
CC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SurveySense?

I love the survey templates they provide and helps in fast decision making Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

Ease of integration could be improved and it can be a game changer if addressed Review collected by and hosted on G2.com.

What problems is SurveySense solving and how is that benefiting you?

Get feedback effectively with a simple to use solution Review collected by and hosted on G2.com.