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Surveypal Reviews & Product Details

Verified User in Venture Capital & Private Equity
UV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Surveypal?

Just being able to pop open that dashboard and see how our customers experience our brand, puts me at a ten in terms of my passion about Surveypal and our need for this service. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

Not much to dislike. Surveypal gets the job done. Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

Just give it a try and see if it fits your needs/requirements. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

I've been able to streamline our process of how we gather feedback from our customers. The automation feature is a huge time-saver for the team and we collect feedback we can act on. Review collected by and hosted on G2.com.

Surveypal Overview

What is Surveypal?

Surveypal is an AI-powered customer experience solution that transforms the way businesses understand and act on their customer feedback. We focus on the power of context, diving into the nuances of each customer interaction to uncover the 'why' behind the 'what.' This approach enables businesses to offer hyper-personalized customer experiences at scale, turning feedback into actionable insights that drive growth and innovation Key Features and Benefits: AI-Powered Feedback Analysis: Utilize artificial intelligence to dive into both direct and indirect customer feedback. This unique approach enables you to understand the 'why' behind customer feedback, leading to data-driven decisions that increase customer satisfaction, brand loyalty, and revenue. Holistic Customer Understanding: Go beyond traditional metrics to capture every customer's voice, surveyed or not. This comprehensive approach ensures that no customer's voice goes unheard, allowing you to drive meaningful change and improve customer experience at scale. Advanced Feedback Management Capabilities: As a pioneer in customer feedback management, Surveypal offers advanced customer feedback capabilities from effective surveys for direct feedback to AI-powered text and sentiment analysis on customer interactions to capture subtle indirect feedback. Trend Identification: Proactive insights help you identify trends and patterns in customer behavior and feedback. This allows you to anticipate customer needs, make proactive changes, and continuously improve your products, services, and operations. Cross-Departmental Collaboration: Break down organizational silos and foster collaboration across departments. Surveypal enables you to share relevant information across departments for proactive action so that your organization advances in customer-centricity. Why should you choose Surveypal? Surveypal is a trusted solution with 16+ years of experience and used by over 600 companies worldwide. With Surveypal, you can navigate today’s challenges and pave the way for a customer-centric future. We help you make customer feedback the cornerstone of business growth and innovation. Unleash the power of customer feedback with Surveypal and ensure every customer's voice is heard, understood, and acted upon.

Surveypal Details
Languages Supported
German, English, Finnish, Dutch, Portuguese, Russian, Spanish, Swedish
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Product Description

Surveypal is an online customer survey platform. Surveypal helps companies of all sizes to succeed at gathering feedback from their customers they can act on.


Seller Details
Seller
Surveypal
Year Founded
2007
HQ Location
Palo Alto, CA
Twitter
@surveypal
3,277 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®

Sebastian L.
SL
Overview Provided by:

Recent Surveypal Reviews

Luis J.
LJ
Luis J.Small-Business (50 or fewer emp.)
4.0 out of 5
"Perfect to meet your employees and the market."
I love how this software is characterized by having different services in a single panel and thus making it much easier and more useful, knowing h...
Halima D.
HD
Halima D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Surveypal"
I started off doing surveys to increase work performance and get input from the employees from time to time, we implemented surveyplan as part of t...
Nicholas R.
NR
Nicholas R.Small-Business (50 or fewer emp.)
4.5 out of 5
"Impeccable service and good answers."
I must admit that I love Surveypal its interface is very intuitive and easy to use and the best thing that is very useful because it offers us dif...
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Surveypal Media

Surveypal Demo - Listen toevery voice, capture every insight.
Surveypal was designed to help you create a systematic and transparent way to collect, manage, and follow up on customer feedback across your entire customer journey.
Surveypal Demo - Uncover the reasons behind customer feedback
Discover what’s in your customers’ minds by proactively capturing customer feedback. Uncover the hidden gems in your customer support interactions and begin listening to all your customers’ voices, even the ones who don’t reply to feedback surveys.
Surveypal Demo - Real-time notifications
Get real-time notifications and make informed decisions.
Answer a few questions to help the Surveypal community
Have you used Surveypal before?
Yes

12 out of 13 Total Reviews for Surveypal

4.4 out of 5
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12 out of 13 Total Reviews for Surveypal
4.4 out of 5
12 out of 13 Total Reviews for Surveypal
4.4 out of 5
G2 reviews are authentic and verified.
Nicholas R.
NR
Organization Manager
Consumer Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

I must admit that I love Surveypal its interface is very intuitive and easy to use and the best thing that is very useful because it offers us different types of services. For example, research the market in addition to this investigate the current status of employees and thus know their Different emotions and ideas and knowing how they are in their field of work, are important things that help a company to stabilize, not only that, but also offers us to investigate the market and sales that are in this moment that is incredible. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

We do not have any problem on the part of us with the interface, however at the time of creating some surveys there may be certain problems of latency problems in carrying out the survey or problems to create it this happens very little, but it can be annoying. Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

Yes, werecommend the software because it is a secure interface where it allows us to grow as a company both economically and in business, in addition to this we believe that for its price it is a perfect software, however it can be compared with others and acquire the one that best suits your needs. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

It has solved several problems within the company before we used a different survey software but in manual mode where we distributed information to our employees and customers and manually read or take out a complete analysis of the questions, however it became a bit complicated to do it already that we were growing as a company and even more Wanting to help the environment and not using more paper, we decided to look for software that will help us implement a new way to create a survey and we find this one that allows us to do the surveys, but also allows us to answer the Surveys from any device. Review collected by and hosted on G2.com.

Luis J.
LJ
Team Manager
Consumer Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

I love how this software is characterized by having different services in a single panel and thus making

it much easier and more useful, knowing how our employees and customers think, offering different types of tools to create small comments or complete surveys and in this way Know their opinion and improve the quality of the organization. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

There is no feature that upsets me, although it can improve technical support sometimes occurs that your responses may be very slow. Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

I recommend it because I have used the software a lot and for me it is very easy and useful m in addition to that it already became necessary in sample companies, because it helped to improve in the growth of This, for this we are happy and also because it has improved the areas of Work makes us happy that everything flows in order, I recommend it. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

Previously we have had very serious problems and greatly affected the communication of the company, the organization has been affected by not having certain answers about the work members, that is why we are looking for a solution and we find Surveypal that offers us among its characteristics, not only Listening to employees, it also investigates the market and reduces all the information by offering necessary responses to improve the company and work areas. Review collected by and hosted on G2.com.

Halima D.
HD
Hr officer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Surveypal?

I started off doing surveys to increase work performance and get input from the employees from time to time, we implemented surveyplan as part of the employee performance plans.

Its so amazing to use and so easy to input the data. There is no doubt that will be helpful in HR for implementing new processes. Employees need change to be motivated and by introducing new things, it becomes more interesting for them and better for the organization. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

from the time i started using the surveypal, i did not encounter any difficulty so i assume its a quiet trendy and innovative software to use Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

this software is highly reccomended to all organization and its very easy to use and very useful to all organizations if they want to implement changes in work processes to make it more processional and innovative for employees Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

i am using the software for employee performance review so the software is easy to input all our data and not that boring from our usual evaluation forms and its very easy to fill and get the results and do statistics analysis. Review collected by and hosted on G2.com.

Idriss D.
ID
New life
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Surveypal?

Online service software is as numerous as satisfaction surveys scattered across the Web. It is never easy to find the right tool when needed, and we are never really satisfied with what we find. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

thanks to SurveyPal evaluate the customer experience at a glance. It is possible to retrieve a large amount of details and information related to your customers because the software gives you the ability to examine in real-time all the feedback left by your users. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

The reporting space is easily customizable for each user in your organization, which can allow for better usage practices within your business. Review collected by and hosted on G2.com.

Fidel H.
FH
Surveyor
Market Research
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

Interface is very user friendly. It also has a great support team that coaches you through the startup and gets you going. Startup was rather quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

Sometimes creating the survey can be difficult with the interface glitches. But most of the times, everything is always great. Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

I highly recommend this software to other companies. It's great, easy to start up and work with. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

This system is really awesome. It allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus. The data taken is great and easy to export and analyse. Review collected by and hosted on G2.com.

EN
IT Specialist
Farming
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

Fast and amazing service. They're always there to help you. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

Nothing really to dislike, everything is great. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

It's amazing to creater surveys with real-time analytics. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

Good social platform that showcase valid entries Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

Not much service provided in assisting with valid queries Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

Management related issues Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

Was the first service used to retrieve customer feedback. Ease of use, and ability to monitor/ action feedback quickly. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

Detail of data. Would like to be able to drill down on datapoints to get a better full picture of customer experience Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

Feedback loop Review collected by and hosted on G2.com.

Frank B.
FB
Fraud Risk Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

The software is very good for collecting data from the team. I have used it to collect data from the team to provide a guide for future process improvements. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

The problem that I dislike about the software is that it limits how questions are ordered for the users. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

The benefits of the software is that provides a secure way to receive feedback from teams. Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Surveypal?

The general interface and layout are fantastic. Ease of use generally positive. Customer service is top-notch and accessible. Price is very competitive. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

Analytical data is often incomplete and leaves us wanting more detailed breakdowns of responses. Shouldn't be terribly difficult to build in certain features to provide users additional feedback of respondents. Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

Evaluate your individual needs to determine if Surveypal will meet your needs. Other providers provide more extensive services but are much more expensive. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

Streamlines feedback, identifies unknown issues and allows faster implementation of fixes. Review collected by and hosted on G2.com.