SureDone
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SureDone
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4.1 out of 5 stars
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17 SureDone Reviews

4.1 out of 5
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17 SureDone Reviews
4.1 out of 5
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17 SureDone Reviews
4.1 out of 5
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SureDone Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for SureDoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JT
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about SureDone?

Have tried a few others in the past - Suredone is the first to impress me with responsiveness to questions and customizations. Additionally, their portal is much easier and intuitive than any other I have used. Posting goods takes just minutes in most cases. Review collected by and hosted on G2.com.

What do you dislike about SureDone?

I cant say I dislike anything about Suredone. Review collected by and hosted on G2.com.

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MG
Specialist, HR Process Improvement
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about SureDone?

It made the ecommerce store a breeze to manage. Review collected by and hosted on G2.com.

What do you dislike about SureDone?

There were a series of glitches that came up during the period of me using it. Either it was my internet connection or Suredone's software. Review collected by and hosted on G2.com.

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Scott R.
SR
President-CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SureDone?

Customization and cost........................ Review collected by and hosted on G2.com.

What do you dislike about SureDone?

Some bugs which require work around ..... Review collected by and hosted on G2.com.

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Verified User in Internet
EI
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about SureDone?

one platform to integrate with ebay and amazon Review collected by and hosted on G2.com.

What do you dislike about SureDone?

at the time we implemented some features were missing Review collected by and hosted on G2.com.

Response from Christopher Labatt-Simon of SureDone
Editedit

Thanks for the great review! We agree that there are other options out there (of course we'd like to think of ours as the only one). As I'm sure you know, we don't require contracts from customers so it's only through a combination of quality support, stability and capabilities that we ensure we keep our customers happy. Thanks for being one of them, and if there's anything I can do for you please let me know.

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Verified User in Automotive
AA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about SureDone?

Contrary to previous posters I have been using SureDone for 2-1/2 years and can only praise their efforts. They have made huge investments into infrastructure and processing speeds are lightning fast. They have done a lot of customization and very responsive to issue resolution and response to issues. I find that generally I hear from one of their support people within 1 - 2 hours. I was a user on another system (C******Adv****) and found that system very very good but at too high of a cost. They were also very slow to respond and very very $$$ for any customization.

VERY VERY Happy with our decision... we will be long time partners with them! Review collected by and hosted on G2.com.

What do you dislike about SureDone?

Past growing pains. Slow system and slow processing. But, they have stepped up and admitted the issues and resolved them. System is very fast now and very stable. Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
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Review source: G2 invite
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(Original )Information
What do you like best about SureDone?

I have had many problems with SureDone. It is not necessarily my favorite program to use. At times problems are resolved quickly, and other times problems go unresolved for weeks. I do like that it keeps all my work organized, and imputing information is clear and easy. Review collected by and hosted on G2.com.

What do you dislike about SureDone?

I have been using SureDone for over a year now, and I have had many issues with the program. There have been times when the program is down completely, and I cannot complete any of my tasks. Other times, there have been glitches that last for weeks. Review collected by and hosted on G2.com.

Response from Christopher Labatt-Simon of SureDone
Editedit

We're sorry you had a poor time with our solution and unfortunately you left us a couple of months after full stability returned. It is unfortunate (for both our customers and our support team) that there was a time in 2017 when our hosting provider caused significant instability in the platform. As a result, we invested heavily in our infrastructure and moved to the highly scalable, highly robust Amazon Web Services (AWS) platform. In 2018 we saw less than 0.05% downtime. We have also continued to improve our QA processes and driven down software defect levels. You wouldn't even recognize our platform today from an availability, speed and a support perspective. We wish you success in your business and would be happy to speak with you again in the future if you'd like to talk about an improved experience.

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Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about SureDone?

It definitely has all of the basic necessities to run a successful business Review collected by and hosted on G2.com.

What do you dislike about SureDone?

It is quite slow and crashes a lot. I just wish there were more updates to fix these bugs. Review collected by and hosted on G2.com.

Response from Christopher Labatt-Simon of SureDone
Editedit

We're sorry you had a poor time with our solution and understand why you would leave us a negative review. It is unfortunate (for both our customers and our support team) that there was a time in 2017 when our hosting provider caused significant instability in the platform. As a result, we invested heavily in our infrastructure and moved to the highly scalable, highly robust Amazon Web Services (AWS) platform. In 2018 we saw less than 0.05% downtime. We have also continued to improve our QA processes and driven down software defect levels. You wouldn't even recognize our platform today from an availability, speed and a support perspective. We wish you success in your business and would be happy to speak with you again in the future if you'd like to talk about an improved experience.

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SureDone