SureCloud
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4.3 out of 5 stars
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SureCloud Reviews & Product Details - Page 3

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SureCloud Overview

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What is SureCloud?

SureCloud empowers organizations to navigate the complexities of Governance, Risk, and Compliance with confidence and ease. Our integrated GRC platform combines powerful tools with intuitive design to streamline risk management, ensure regulatory compliance, and drive operational resilience. Trusted by global leaders in highly regulated industries, SureCloud delivers real-time insights, dynamic risk intelligence, and tailored solutions that adapt as your business evolves. Whether you’re modernizing processes, enhancing cybersecurity, or responding to regulatory change, SureCloud’s scalable platform and expert team are here to help you succeed. Our innovative approach simplifies compliance, automates workflows, and provides actionable intelligence, enabling you to make informed decisions and protect your business-critical assets. Why Choose SureCloud? - Integrated Platform: All-in-one GRC solution tailored to your needs. - Dynamic Risk Intelligence: Proactive insights to stay ahead of risks. - Scalability: Solutions designed to grow with your business. - Trusted Expertise: Proven track record in regulated sectors. Your Business, Assured.

SureCloud Details
Product Website
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SureCloud Community
Languages Supported
English
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Product Description

SureCloud provides Gartner recognized Governance, Risk and Compliance (GRC) software and Cybersecurity & Risk Advisory services. Whether buying products or services, your organization will benefit from automated workflows and insight from the award-winning SureCloud platform. SureCloud’s service offerings are fully compatible with the GRC suite of products, enabling a seamless integration of information, taking your risk programs to the next level.

How do you position yourself against your competitors?

SureCloud sets itself apart by offering an integrated, intuitive, and scalable Governance, Risk, and Compliance (GRC) platform. Our Dynamic Risk Intelligence (DRI) delivers real-time insights, empowering businesses to proactively manage risks and ensure compliance. Unlike static competitors, our user-centric design and customizable workflows make the platform easy to adopt and use across your organization.

SureCloud combines advanced technology with expert-led implementation, tailoring solutions to your unique needs while fostering long-term success. Our platform’s flexibility allows organizations to adopt a comprehensive suite or standalone solutions, adapting as your business grows.

With proven success in regulated industries like finance and healthcare, SureCloud is trusted to navigate complex regulatory landscapes. We deliver a blend of innovation, expertise, and support, helping businesses streamline processes, reduce risks, and drive resilience.

SureCloud—Your Business, Assured.

Seller Details
Seller
SureCloud
Company Website
Year Founded
2006
HQ Location
London, United Kingdom
Twitter
@SureCloud
764 Twitter followers
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
Description

SureCloud is a leading provider of cloud-based governance, risk, and compliance (GRC) solutions. The company specializes in helping organizations manage risk and compliance processes efficiently through its integrated platform, which offers tools for risk management, audit management, and regulatory compliance. SureCloud's solutions are designed to enhance visibility, streamline workflows, and improve overall organizational resilience. For more information, visit their website at https://www.surecloud.com.

Nick R.
NR
Overview Provided by:
Nick Rafferty
Co-founder and COO at SureCloud

Recent SureCloud Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Excellent support team"
We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great customer support"
The SureCloud team can't do enough to ensure that the software meets our organisation's requirements.
Read more
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Solid core product with friendly support team"
We use SureCloud for Risk Management and Control Compliance. The core product is strong, especially in validating data as it is entered, providing...
Read more

SureCloud Pricing

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SureCloud Media

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34 SureCloud Reviews

4.3 out of 5
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34 SureCloud Reviews
4.3 out of 5
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SureCloud Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SureCloudQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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VS
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

The ability to customise the assessments and the risk logic behind them is something that no other provider was able to deliver. In a fast paced tech organisation you need to be able to adjust and customise risk appetites, tiering and scoring on a continuous basis. Having the ability to do so on the Surecloud system, create custom scoring for each assessment question, custom Tiers for third parties and different assessments of the shelf without further integration support was excellent start. We further customised the system with excellent support from Surecloud's implementation team and introduced automated acceptance of assessments based on organisational risk appetite. We didn't manage to get this end to end flow presented by any other providers. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

The UI could be better and faster and in some cases a user has to follow quite a few steps prior to navigating between the sections, but you get used to it. Integration with JIRA is somewhat limited which is what we wanted - hoping that this will get better with time. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

Spent enough time in QA as it will make sure you end up with the right implementation Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

We used Surecloud for third party assessments and we managed to move to a self-serve process which removes information security from the process, allowing us to focus only on assessments which do not meet the criteria and baseline requirements as everything else is automated based on risk scores and risk acceptance thresholds. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi Veroniki, thank you very much for the positive feedback on our third-party solution.

We are pleased to hear that the solution can support the fast-paced environment you work in and support the constant changes in risk scoring and appetite.

We are continually trying to enhance the end-user experience and are always looking for further input on how we could improve this for your team. We are currently working on a new task management interface to enhance how users interact with the activities they need to do within SureCloud, and we will be integrating this functionality with JIRA. If you would like to discuss this further, please feel free to reach out to me on customersuccess@surecloud.com.

Thanks again for taking the time to provide us with a review. We look forward to working with you in the future.

Thank you!

Deji, SureCloud, Customer Success

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RS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

The fact it is a modules software and you can purchase what you need for your organisation, all the modules integrate quite easily and you can do roll out by stages. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

The user interface has been improving but it can be more user friendly, the new tile interface it is better and the new search facility it is more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

Integrate as part of the service a supplier risk score service Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

The end Third Party Assurance life cycle and integration with the Business Impact Assessment has been really useful to integrate the business view and the supplier risk assessment to ensure that the right level of assurance it is provided and to schedule the suppliers better. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi Rose, we appreciate you taking the time to provide us valuable feedback about the platform’s User Interface (UI) and supplier risk scoring.

In terms of the UI, we are continually trying to enhance the end-user experience and would welcome any further feedback on how we could improve this for your team.

SureCloud is working on a new task management interface to enhance how users interact with the activity they need to do.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you!

Deji, SureCloud, Customer Success

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Verified User in Government Administration
EG
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

SureCloud provides a simple solution for various needs, easy to use, easy to learn. The best thing about working with SureCloud is the time they have given to make sure the platform meets our needs. It has been like working with colleagues wanting to do a great job for the organisation, rather than working with a supplier. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Very little to dislike, we have worked with SureCloud to scale the risk management module to meet our needs for enterprise risk management which has been a journey but a positive one and we are getting there. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

If you want a simple and easy to use platform with exemplary customer service then SureCloud will fit the bill. Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

We have rolled out the risk management solution enterprise wide as a single repository for all our risks, this provides consistency in risk management, effective oversight and assurance, and most importantly ensures that we are managing risks appropriately and making effective decisions. We are working on linking data from SureCloud to management information systems and continuing to enhance our use of GDPR compliance modules. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Thank you for taking the time to write us a review.

We appreciate your valuable feedback around the platform UI and supplier risk scoring.

You’ll be pleased to hear that we are working on a new task management interface to enhance how users interact with the activity they need to do. The team will let you know when this is live.

We are always looking to enhance our product further, and your feedback is vital to help shape development in the future.

Thanks again!

Deji, SureCloud, Customer Success

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ben t.
BT
Specialist, Security Access & Reporting
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

The functionality within the platform is almost limitless. SureCloud support & project team are very processional and provide great enhancement, changes that are unique to our organisation. Not just an off the shelf solution. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

We need some more reporting functionality, Similar to what can be developed in Tableau / PowerBi. Keeping the functionality within the platform. Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

SureCloud has supports creating a strong Risk culture Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi Ben, we’re pleased to hear that both the SureCloud team and platform are satisfying your GRC needs.

In regards to the reporting functionality, we’re currently in the process of enhancing the capabilities and will keep you posted on the progress.

Thanks for taking the time to leave us valuable feedback.

Deji, SureCloud, Customer Success

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IG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

The Data Privacy compliance module within the platform is intuitive, logical and easy to scale. SureCloud supported implementation and adapted the product to our particular specification.

The customer support is incredible; very speedy, friendly and well informed. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Not dislike, but the dashboard filters are overly complex and take time to configure. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

The full product is vast but customisable. Map out your processes ahead of implementation to get the most of the system and maximise autonomy. Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

Primarily GDPR accountability and data mapping, including breach management and access requests, although configured for a full data protection information management system. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi Ian, it’s great to see that our Data Privacy application is fulfilling your requirements and that our team are giving you the right level of support.

Thank you for letting us know about the dashboard filters; the team are currently working on enhancing the reporting capabilities; we will let you know when these are live.

We can also arrange a session to walk you through the new dashboard level filtering to see if this helps you too.

Deji, SureCloud, Customer Success

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Verified User in Chemicals
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

Surecloud is adaptable as a GRC tool, you can use as much or as little as required for your business. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Some of the features are not intuitive and you find them the more you work with the tool. Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

We have been able to connect our internal security/data risk assessments with the associated supplier assurance and due diligence checks. We had difficulty combining our business propriatary information risk assessments with the personal data requirements internally within the business and then attaching them to any external supplier security control requirements. Working with the Surecloud development team we have made some slight alterations to the out of the box product to fit our business and are running the Third Party Risk Assessment and Risk and Compliance modules to good effect. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi there, thank you for taking the time to write us a review.

The team is pleased that the level of flexibility the platform offers aligns with your way of working. We also appreciate valuable feedback on how to improve, particularly around the platform’s UI.

We are working on a new task management interface to enhance how users interact with the action they need to take. Hopefully, when this is released, this should make it more intuitive for your end-users. Our team will be in touch when this is live.

Thanks again!

Deji, SureCloud, Customer Success

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Verified User in Retail
ER
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

The dashboards provide excellent navigation and management information Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

The only thing I dislike is the way they handle documents that are uploaded and down loaded Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

Risk management, an end to end solution is available straight out of the box, along with this we have the compliance suite, major savings by not having loads of speadsheets, all information available t oall in real time. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi there, thank you for your kind words.

Here at SureCloud, customer experience is our number one priority, and your feedback demonstrates our hard work to deliver innovative solutions and best in class customer support.

I will pass on your comments to the product team about the enhancements to the file management part of the platform.

If you would like to discuss this further, please feel free to reach out to me on customersuccess@surecloud.com.

Thanks again, and we look forward to working with you in the future.

Deji, SureCloud, Customer Success

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Verified User in Automotive
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

Clear audit trail for data protection compliance such as DPIAs, SARs, incidents register. Good reporting if the tool is used fully however the reporting is difficult to configure. Helps with third party risk management too. Good customer service. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Cumbersome platform. Difficult to configure effectively. Platform is slow also. Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

N/A Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

Good for information security management. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi there, thanks for sharing your feedback.

We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do what we can to resolve this and make it better.

Please feel free to reach out to me on customersuccess@surecloud.com to discuss this further. We would love to make things right for you.

Deji, SureCloud, Customer Success

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Nick J.
NJ
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

Well designed solutions need little customization to meet their intended business purpose Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Tile application view could be improved but this is a minor cosmetic matter Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

Happy to discuss and recommend Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

Using Surecloud to track security assurance for applications, PCI compliance and implement and track Third party supplier assurance Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi Nick, thanks for such complimentary feedback.

Your request to have a different view to welcome you on to the platform has been added to our roadmap.

We appreciate your insights as it helps us to continually improve our platform.

I will let you know when the change is live.

Thank you!

Deji, SureCloud, Customer Success

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Verified User in Restaurants
AR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SureCloud?

the helpfulness and wiliness to list and develop to meet requirements Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

I have no dislikes we have worked with SureCloud for numerous years Review collected by and hosted on G2.com.

Recommendations to others considering SureCloud:

start small and add modules as you learn the platform Review collected by and hosted on G2.com.

What problems is SureCloud solving and how is that benefiting you?

Our IT Risk management (PCI, GDPR, supplier risk assessment), we have additionally used for supplier modern slavery management Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud
Editedit

Hi there, thank you for your kind words!

Here at SureCloud, customer experience is our number one priority, and your feedback illustrates our hard work to continually deliver innovative solutions and great customer support.

Thanks again, and we look forward to working with you in the future.

Deji, SureCloud, Customer Success

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