This company has a tremendous customer-centric approach. Having successfully bid for our contract, they have proven to be exceptionally good at addressing our issues and demands. They quickly and efficiently reconfigured the product to suit our needs. They listened to our feedback to improve their product and innovations that will hopefully benefit them in the broader industry. Review collected by and hosted on G2.com.
Not much to dislike about this company, although I do dislike the current tendency to encrypt commercially sensitive emails as, most of the time, the restrictions on our server make it difficult to open them Review collected by and hosted on G2.com.
33 out of 34 Total Reviews for SureCloud
Overall Review Sentiment for SureCloud
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We use SureCloud for Risk Management and Control Compliance. The core product is strong, especially in validating data as it is entered, providing a clear workflow for users, and notifications when tasks are due (or overdue). There is a real focus on ensuring 'quality in' as data is captured.
The SureCloud implementation team was able to configure the tool for our particular business, which is quite
a complex matrix organisation. Advanced features that are not required can generally be configured out, but can be re-introduced later when required.
The support team is friendly and generally responsive. They provide weekly formal updates on issues and changes, as well as ad hoc support whenever needed. It is simple to log requests and issues, either by email or via online form.
We have seen previews of the upcoming 'Aurora' product, which is the next generation of SureCloud. It is good to see the company investing in its product, and responding to customer feedback for the next iteration of the tool. Review collected by and hosted on G2.com.
The least successful part of the product is the reporting and dashboards. These are quite limited and clunky, and lack most modern features of BI tools, such as the abilty to drill down or to sort by multiple fields. They are absolutely fine for standard reporting, but not much use for more sophisticated data analysis.
We have encountered some performance issues (blue circle, awaiting data to refresh), which definitely increase as data volumes grow. The support team have worked hard to improve performance, but this will only properly be solved with the new Aurora product.
We initially implemented without external integrations. When we later decided to integrate with ServiceNow and Jira, we found that this has taken many more months than we expected, and has still not yet gone live.
The current product (soon to be replaced) also has some legacy design features that are less than helpful. Sometimes the support team clearly struggle to make it do what they want, and we have regularly seen new bugs appear that apparently result from code changes elsewhere having unexpected effects on us. We hope that the new Aurora product, being a complete bottom-up rebuild, will resolve most of the above issues. Review collected by and hosted on G2.com.
We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process. Review collected by and hosted on G2.com.
No major concerns at present - looking forward to additional Aurora functionality being made available Review collected by and hosted on G2.com.
SureCloud have a very customer centric culture. Engagement with all the SureCloud teams is positive whether that's Support, Delivery, Account Management or the senior team, they are very responsive to all that is asked of them Review collected by and hosted on G2.com.
SureCloud's products have evolved over the last 15 years, this means some of the functionality doesn't work as we would have expected, whilst SureCloud are anyways very helpful when fixing issues, it would be better if these issues didn't arise in the first place Review collected by and hosted on G2.com.
Their willingness to investigate the art of the possible Review collected by and hosted on G2.com.
With the older tool coming to its end-of-life, some expected functionality is not possible Review collected by and hosted on G2.com.
The dashboards particularly the abiltiy to customise portlets. Review collected by and hosted on G2.com.
Its hard to understand roles and permissions i.e. Actions and the invisible Action creator role. Review collected by and hosted on G2.com.
The SureCloud team can't do enough to ensure that the software meets our organisation's requirements. Review collected by and hosted on G2.com.
To get the maximum value from SureCloud we needed to undergo development work, however the team were incredible in helping to understand what we were hoping to achieve and working with us to implement. Review collected by and hosted on G2.com.
The ease of use and navigation in the system. Review collected by and hosted on G2.com.
Not applicable, everything we had on our wish list has been updated and we are now working on further improvement ideas. Review collected by and hosted on G2.com.
I believe that Surecloud provides useful services in information security and Business Process Management. They help companies protect their information and manage their processes with special software tools. Review collected by and hosted on G2.com.
I find this product a bit difficult to set up and use. Product quality can be improved. Review collected by and hosted on G2.com.
SureCloud is a powerful Governance, Risk & Compliance (GRC) management platform which has plenty of options to track vendor compliance standards, manage incidents and evaluate enterprise risks. It allows us to feel assured & focus more on strategic & emerging risks than worrying about mitigated risks. We can also integrate third-party management tools for extensive tracking, continuous monitoring and analyze our auditing for any specific duration. Review collected by and hosted on G2.com.
A clear understanding of SureCloud's backend activities is critical while working with creating entries in the Risk Register. From an operational standpoint for our compliance facilitation, all features of SureCloud are satisfactory. Review collected by and hosted on G2.com.
