SupportBee Pros and Cons

Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff. Review collected by and hosted on G2.com.

Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize. Review collected by and hosted on G2.com.

SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues.

Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently. Review collected by and hosted on G2.com.

SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform Review collected by and hosted on G2.com.

Everything is smooth as cream

And very easy to use Review collected by and hosted on G2.com.

I don't think there is anything to dislike about this Review collected by and hosted on G2.com.

integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed Review collected by and hosted on G2.com.

no live chat to install, I'd also prefered to have API to launch bots for customer support Review collected by and hosted on G2.com.

It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage. Review collected by and hosted on G2.com.

Free version of this software is with more limitations.one such limitation is there are no teams. Review collected by and hosted on G2.com.