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SupportBee Reviews & Product Details

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. SupportBee has the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms.

Seller

SupportBee

Discussions

SupportBee Community

Languages Supported

English

Overview by

Christiane Collinge

Pricing

Pricing provided by SupportBee.

Startup Monthly Plan

15$

user/ month

Enterprise Monthly Plan

20$

user/month

View More Pricing Information

Top-Rated Alternatives

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AJ

Andrew J.

Operations Lead

Small-Business (50 or fewer emp.)

9/13/2023

"Excellent support queue and knowledge base"

4.5/5

What do you like best about SupportBee?

Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff. Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize. Review collected by and hosted on G2.com.

TP

Tushar P.

Technical Product Manager

Enterprise (> 1000 emp.)

4/4/2023

"User-friendly help desk platform"

3.5/5

What do you like best about SupportBee?

SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues.

Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently. Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform Review collected by and hosted on G2.com.

What problems is SupportBee solving and how is that benefiting you?

One of the key problems that SupportBee addresses is the need to manage customer support requests from multiple channels, such as email, social media, and chat, in a centralized location. By providing support for multiple channels in one place, SupportBee makes it easier for businesses to track and manage support tickets efficiently.

In addition, SupportBee offers collaboration tools such as internal notes and mentions, which enable teams to work together effectively in resolving customer issues. This can help businesses to provide a more cohesive customer experience and improve customer satisfaction. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/4/2023

"Good review"

4.5/5

What do you like best about SupportBee?

Everything is smooth as cream

And very easy to use Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

I don't think there is anything to dislike about this Review collected by and hosted on G2.com.

EP

Elena P.

CPO

Mid-Market (51-1000 emp.)

12/17/2018

"Nice help desk - easy to start and use, but with simple functionality. "

3.5/5

What do you like best about SupportBee?

integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

no live chat to install, I'd also prefered to have API to launch bots for customer support Review collected by and hosted on G2.com.

EI

Verified User in Internet

Small-Business (50 or fewer emp.)

10/4/2018

"Supportbee an Effective Email Ticketing System for Customer Support"

5/5

What do you like best about SupportBee?

It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage. Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

Free version of this software is with more limitations.one such limitation is there are no teams. Review collected by and hosted on G2.com.