SupportBee
Editedit
SupportBee
By SupportBee
Show rating breakdown
4.2 out of 5 stars
See all 5 SupportBee reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by SupportBee, but it has limited features.
Do you work at SupportBee? Upgrade your plan to update branding and connect with profile visitors!

Top Rated SupportBee Alternatives

SAAS First
(2)
5.0 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Freshdesk
(3,501)
4.4 out of 5
Zoho Desk
(6,217)
4.4 out of 5
See all SupportBee Alternatives

SupportBee Reviews & Product Details

Editadmin
Andrew J.
AJ
Operations Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SupportBee?

Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff. Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize. Review collected by and hosted on G2.com.

What problems is SupportBee solving and how is that benefiting you?

Manage a support queue for around ~200 active client websites.

Knowledge base for our pre-made church website product (easy to spin up)

Assigning support tickets to various members of our team. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

SupportBee Overview

Editedit
What is SupportBee?

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. SupportBee has the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms.

SupportBee Details
Discussions
SupportBee Community
Languages Supported
English
Show LessShow More
Product Description

SupportBee to manage customer support emails. It is an email support software solution that can help companies manage the support emails.

Seller Details
Seller
SupportBee
Year Founded
2010
HQ Location
N/A
Twitter
@supportbee
657 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Christiane C.
CC
Overview Provided by:
Christiane Collinge

Recent SupportBee Reviews

Andrew J.
AJ
Andrew J.Small-Business (50 or fewer emp.)
4.5 out of 5
"Excellent support queue and knowledge base"
Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organiza...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Good review"
Everything is smooth as cream And very easy to use
Read more
Tushar P.
TP
Tushar P.Enterprise (> 1000 emp.)
3.5 out of 5
"User-friendly help desk platform"
SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, ...
Read more

SupportBee Pricing

Startup Monthly Plan
15$
user/ month
Enterprise Monthly Plan
20$
user/month
Enterprise Yearly Plan
17$
user/month
Startup Yearly Plan
13$
user/month
See all 4 SupportBee pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

SupportBee Media

Answer a few questions to help the SupportBee community
Have you used SupportBee before?
Yes

4 out of 5 Total Reviews for SupportBee

4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
4 out of 5 Total Reviews for SupportBee
4.2 out of 5
  • Sort By:
    G2 Sort
4 out of 5 Total Reviews for SupportBee
4.2 out of 5
  • Sort By:
    G2 Sort

SupportBee Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Tushar P.
TP
Technical Product Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SupportBee?

SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues.

Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently. Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform Review collected by and hosted on G2.com.

What problems is SupportBee solving and how is that benefiting you?

One of the key problems that SupportBee addresses is the need to manage customer support requests from multiple channels, such as email, social media, and chat, in a centralized location. By providing support for multiple channels in one place, SupportBee makes it easier for businesses to track and manage support tickets efficiently.

In addition, SupportBee offers collaboration tools such as internal notes and mentions, which enable teams to work together effectively in resolving customer issues. This can help businesses to provide a more cohesive customer experience and improve customer satisfaction. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SupportBee?

Everything is smooth as cream

And very easy to use Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

I don't think there is anything to dislike about this Review collected by and hosted on G2.com.

What problems is SupportBee solving and how is that benefiting you?

It's helping in solving problems in easy way Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Elena P.
EP
CPO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SupportBee?

integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

no live chat to install, I'd also prefered to have API to launch bots for customer support Review collected by and hosted on G2.com.

Recommendations to others considering SupportBee:

If you don't need lot's of functions - it's quite satisfying Review collected by and hosted on G2.com.

What problems is SupportBee solving and how is that benefiting you?

We use for customer support in our SaaS products. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Internet
EI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about SupportBee?

It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage. Review collected by and hosted on G2.com.

What do you dislike about SupportBee?

Free version of this software is with more limitations.one such limitation is there are no teams. Review collected by and hosted on G2.com.

What problems is SupportBee solving and how is that benefiting you?

Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
SupportBee Categories on G2
Help Desk
Help Desk

Explore More

Google Cloud BigQuery reviews
Classroom Messaging
Operating Revenue
Trading Platforms
Last In, First Out (LIFO)
Corporate Culture
Ramp Up
AI Regulations in the EU
Pros and Cons Details
SupportBee