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Support.com Cloud Reviews & Product Details

NR
Marketing Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Support.com Cloud?

It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way. Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

The interface is a little outdated and can be somewhat slow on occasion. Review collected by and hosted on G2.com.

Recommendations to others considering Support.com Cloud:

Good service for the price. The interface is a little outdated. Review collected by and hosted on G2.com.

What problems is Support.com Cloud solving and how is that benefiting you?

I like that they are implementing AI into their solution. It allows us to be more immediate in our response to our customers. Review collected by and hosted on G2.com.

Support.com Cloud Overview

What is Support.com Cloud?

Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction.

Support.com Cloud Details
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Product Description

Nexus is cloud-based tech support software that integrates with your existing customer service suite to provide step-by-step guidance, full remote access for resolving complex support issues, self-service that actually works, and actionable insights for continuous optimization.


Seller Details
Year Founded
1997
HQ Location
Redwood City, CA
Twitter
@support_com
1,190 Twitter followers
LinkedIn® Page
www.linkedin.com
883 employees on LinkedIn®
Ownership
SPRT
Total Revenue (USD mm)
$63
Description

Support.com is a corporation specializing in providing comprehensive tech support and customer support services. The company offers solutions designed to help businesses enhance their customer experience, manage technical complexities, and increase the efficiency of their support operations. Their services include a variety of customer and technical support options such as call center operations, remote IT help, and specialized support for a range of technology products. Support.com leverages advanced technology and a team of experienced professionals to deliver scalable and reliable support solutions tailored to meet the needs of its clients across different industries.


RM
Overview Provided by:
Sales Operations, Demand Generation, Sales Enablement

Recent Support.com Cloud Reviews

DC
Devesh C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Good Customer Service"
It allows us time to resolve our problem Quick as possible and provide resolution is a very effective
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great customer service"
I enjoy how flexible the customer service is. I can reach them anytime and expect great help
NR
Noah R.Mid-Market (51-1000 emp.)
3.5 out of 5
"The Customer Experience That Everyone Deserves"
It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way.

Support.com Cloud Media

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Have you used Support.com Cloud before?
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5 Support.com Cloud Reviews

4.3 out of 5
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5 Support.com Cloud Reviews
4.3 out of 5
5 Support.com Cloud Reviews
4.3 out of 5
G2 reviews are authentic and verified.
DC
Security Researcher
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Support.com Cloud?

It allows us time to resolve our problem Quick as possible and provide resolution is a very effective Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

everything I like they solve problem as Quick as possible sometimes also gets diconnected So that not an issue Review collected by and hosted on G2.com.

What problems is Support.com Cloud solving and how is that benefiting you?

they are using the latest technology Which helps To solve problems in a more effective way Like AI ML etc Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Support.com Cloud?

I enjoy how flexible the customer service is. I can reach them anytime and expect great help Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

so far I really like it and have not experienced issues Review collected by and hosted on G2.com.

Recommendations to others considering Support.com Cloud:

this is useful and helpful Review collected by and hosted on G2.com.

What problems is Support.com Cloud solving and how is that benefiting you?

It gives me the ability to take care of things that don't take my storage and i appreciate the ease of accessing my account information Review collected by and hosted on G2.com.

KN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Support.com Cloud?

Its user friendly, affordable, offers customers the best step by step self-service experience leaving them more satisfied with your product and services, its cloud-based which makes it useful in assigning roles to remote agents. Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

Everything works great the features and the entire customer portal is very easy to use and customer friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Support.com Cloud:

Offers a very customer friendly self service tool you should consider having it for your support department. Review collected by and hosted on G2.com.

What problems is Support.com Cloud solving and how is that benefiting you?

Customer self service support portal. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Support.com Cloud?

Nexus is a cloud based IOT platform that can be used to support IOT products. It is simple flexible and easy to use Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

Needs Sales interaction and not online hence cannot register online and start trial. Needs help from reps in setting up the workflows Review collected by and hosted on G2.com.

What problems is Support.com Cloud solving and how is that benefiting you?

Support platform for IOT devices Review collected by and hosted on G2.com.