Friederike goes beyond what one would expect. She helped me sort out my Zapier Zap as I was having an issue with this, and getting help from Zapier took so long. So now it's all working thanks to Friederike. Review collected by and hosted on G2.com.

No two-way comms with Zoho, but I'm sure this will be done in the future. Review collected by and hosted on G2.com.

It is a simple chat tool with almost everything one could wish for from such a tool. It combines the most important messaging services into one app in a simple way! It works flawlessly and the support is always friendly and helpful. The AI bot can be configured excellently and is almost like a real employee. Review collected by and hosted on G2.com.

Unfortunately, the WhatsApp status isn't working, but this is probably due to the Meta API and not Superchat. Review collected by and hosted on G2.com.

My company uses many phone numbers (one for every customer..). Superchat is the perfect interface for us. You can automate many things directly in the program, or via the integrations (Zapier, Make,...). Very good Review collected by and hosted on G2.com.

Customer support could be available for more time during the day or on weekends, for emergencies. Review collected by and hosted on G2.com.

We’ve been using Superchat to manage our 9 shops, and it has been a game-changer for our operations. The platform’s ability to centralize customer communication across multiple channels ensures we never miss a message, no matter how busy things get. Its intuitive interface makes it easy for our team to keep track of conversations, while the automation features save us valuable time. Superchat has not only improved our response times but has also helped us provide a more personalized experience to our customers. Highly recommended for businesses looking to streamline their communication efforts! Review collected by and hosted on G2.com.

Absolutely nothing, its incredible. i cant get enough. Review collected by and hosted on G2.com.

Automations, quick assistance, various possibilities, integrations and chatbot, to bind end customers closer to us, now daily use, Review collected by and hosted on G2.com.

I can't think of much right now and therefore can't write anything. Review collected by and hosted on G2.com.

Superchat helps us to recognize every customer. No matter which platform they use to contact us, we can find all information and messages in one place. This allows us to effectively distribute conversations within our team and shorten long and repetitive conversations by using templates or automations. And if we ever have a question, the support team is there to help us within minutes. We are using it every single day. Review collected by and hosted on G2.com.

Superchat is still growing, so some fancy features might not be developed yet. Luckily you always can text the team, bring ideas and wishes to the table and they'll be added to the plattform. Review collected by and hosted on G2.com.

The help center is amazing and automations we love it. Review collected by and hosted on G2.com.

I have the feeling that automations have a great potential but there are many thinks to being improved. Review collected by and hosted on G2.com.

Ease of use and friendliness of the support team. Review collected by and hosted on G2.com.

It is still progressing as a product which is not a dislike but like the fact that it is innovating. I would like a little more of a pro-active support to best suggest routes to market and to build automation for contacting and engaging with clients. Review collected by and hosted on G2.com.

Very easily to take care about messages and emails from different channels and to answer them with prebuild messages. Also a very good way to postpone answers and get remembered later or transfer it to other colleauges. An amazing support and developing team. Very user friednly processes. They really take care about Development request - I think 50% of my request were build. Ok I used to be a product manager at SAP years ago and maybe my development request are very valid, but I never had such a rate with other providers. Love it Review collected by and hosted on G2.com.

The tool is very expensive - specially because the automations are not so well yet and you have very less automations in the small packages, but because of some missing actions there you need for one task more than 8 automations.... e.g. if you want to label contacts which anser with more than one possibility, you need as far as I understand to automate it for each possibility an own automation. otherwise the wautomation will be hold after transfering second possibility. If there would be better options to build automations or more automations included - the price would be much more fair. Review collected by and hosted on G2.com.

It gives our customer the option to enquire and ask as many questions without calling us up. Review collected by and hosted on G2.com.

How that after 24hours you can't directly speak to the customer you would have to send a template to initiate the conversation again. Review collected by and hosted on G2.com.