The communication is very simple and the overview of the messages is very good! Review collected by and hosted on G2.com.

I like everything! I can't think of any criticism! Review collected by and hosted on G2.com.

The time savings. An incredible amount of time can be saved in sales as well as with existing customers. Review collected by and hosted on G2.com.

So far, I haven't noticed anything. I can only recommend Superchat. Review collected by and hosted on G2.com.

Quick processing of my request, quick setup Review collected by and hosted on G2.com.

High costs, however, also the only provider that came into question. Review collected by and hosted on G2.com.

Innovation, Design and usability

Fast response Review collected by and hosted on G2.com.

Low cost transparency

A few features missing Review collected by and hosted on G2.com.

Customer communication is great because you have all messages in one system. Review collected by and hosted on G2.com.

Customer search is somewhat difficult and requires some time. Review collected by and hosted on G2.com.

Superchat impressed us from day one. As one of the first users, we saw the product grow and develop. We were continually astounded as it was continuously upgraded, each time with more meaningful features being added. Whether it was organizing messages, optimizing customer contact, or simplifying management - each new feature has made the tool more efficient and user-friendly. Review collected by and hosted on G2.com.

Given the quality and professionalism we have experienced with Superchat, there are genuinely no downsides worth noting. Any minor issues that came up were promptly and effectively resolved by customer support. Review collected by and hosted on G2.com.

It is very userfriendly and so intuitiv, really like the haptics Review collected by and hosted on G2.com.

It's a little expensive but really worth it Review collected by and hosted on G2.com.

What I like best is that multiple communication channels can be consolidated into one tool. And it's GDPR compliant. The automations are the absolute game changer in customer communication. Review collected by and hosted on G2.com.

The only thing I don't like is that I didn't use it much earlier. Review collected by and hosted on G2.com.

The tool enables easy communication with customers and also internally between different locations and departments. Review collected by and hosted on G2.com.

The function of a signature and printing emails would be good. Review collected by and hosted on G2.com.

Use Superchat now for a month in our agency. The step was definitely the right one. All communication in one place and selectable. We also use it for marketing by sending automatic messages via WhatsApp to our customers through Zapier. Everything works perfectly and the support from Superchat is really great. Review collected by and hosted on G2.com.

Actually nothing, a few things like a kind of WhatsApp chatbot would be really cool for the future. Review collected by and hosted on G2.com.