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Sunrise MSP Service Desk Reviews & Provider Details

Sunrise MSP Service Desk Overview

What is Sunrise MSP Service Desk?

Sunrise MSP Solution empowers service providers to excel in delivering exceptional customer service while maintaining cost control and competitive edge in their markets. It provides a centralised platform for managing contractual commitments across diverse customers and complex service hierarchies. With Sunrise MSP, you gain clarity and efficiency in meeting service level targets and reporting obligations, reducing support costs and enhancing service quality. This comprehensive solution supports multi-channel communication (telephone, email, self-service, social media), ensuring robust service management disciplines. Sunrise MSP integrates seamlessly to offer a holistic view of customer interactions, enabling efficient operational performance and sustained business growth.

Sunrise MSP Service Desk Details
Languages Supported
English
Services Offered
Service Desk Software, ITSM tools
Locations Serviced
United Kingdom
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Provider Description

Sunrise Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively.


Seller Details
Year Founded
1994
HQ Location
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Twitter
@sunrisesoftware
640 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®

EW
Overview Provided by:

Sunrise MSP Service Desk Media

Sunrise MSP Service Desk Demo - Sunrise Self Service Portal
Designed to meet the specific needs of Self-Service users, our brand new Self Service Portal reduces cost and saves time by promoting self-help. The portal provides users with a streamlined and simple interface, as well as reduces learning curves for new users.
Sunrise MSP Service Desk Demo - Sunrise ITSM - Dashboard
Securely highlight the important information the way you want it and gain quick access with a single click, using configurable dashboards and a library of gadgets that get you into the action fast.
Sunrise MSP Service Desk Demo - Knowledge and FAQs
The new portal is designed to improve customer engagement and encourage self-help! This is an example of knowledge solutions being presented to an end user.
Sunrise MSP Service Desk Demo - Knowledge Article
This is an example of a knowledge screen which presents the end user with a solution. This can contain formatted text, images, videos and links to external information.
Sunrise MSP Service Desk Demo - Timeline
The timeline feature allows for end users to have a modern and intuitive way to check the progress and history of a record.
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