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Top 10 Sunrise Alternatives & Competitors

By Sunrise Software
(1)3.5 out of 5

Looking for alternatives or competitors to Sunrise ITSM? Service Desk Software is a widely used technology, and many people are seeking quick, easy to use software solutions with automate ticket routing, knowledge base/ticket integration, and policy dictation. Other important factors to consider when researching alternatives to Sunrise ITSM include ease of use and reliability. The best overall Sunrise ITSM alternative is SolarWinds Service Desk. Other similar apps like Sunrise ITSM are Zendesk Support Suite, Freshservice, ServiceNow IT Service Management, and Atera. Sunrise ITSM alternatives can be found in Service Desk Software but may also be in IT Service Management Tools or Help Desk Software.

Best Paid & Free Alternatives to Sunrise ITSM

  • SolarWinds Service Desk
  • Zendesk Support Suite
  • Freshservice
Show More

Top 10 Alternatives to Sunrise ITSM Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Sunrise ITSM stacks up to the competition, check reviews from current & previous users in industries like Financial Services, and find the best product for your business.
    #1

  1. SolarWinds Service Desk

    By SolarWinds Worldwide LLC
    (742)4.3 out of 5

    2. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Sunrise:
    See all SolarWinds Service Desk reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,150)4.3 out of 5

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Sunrise:
    See all Zendesk Support Suite reviews
    Serviceaide ChangeGear
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    4. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website
    Visit Website
    #3

  4. Freshservice

    By Freshworks
    (1,238)4.6 out of 5

    5. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Sunrise:
    See all Freshservice reviews
    #4

  5. ServiceNow IT Service Management

    By ServiceNow
    (874)4.3 out of 5

    6. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Sunrise:
    See all ServiceNow IT Service Management reviews
    #5

  6. Atera

    By Atera
    (789)4.6 out of 5

    7. Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.

    Categories in common with Sunrise:
    See all Atera reviews
    #6

  7. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    8. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Sunrise:
    See all Jira Service Management reviews
    #7

  8. SysAid

    By SysAid
    (710)4.5 out of 5

    9. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Sunrise:
    See all SysAid reviews
    #8

  9. Autotask Professional Services Automation (PSA)

    By Kaseya
    (410)4.2 out of 5

    10. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with Sunrise:
    Get a quote
    See all Autotask Professional Services Automation (PSA) reviews
    #9

  10. ClickUp

    By ClickUp
    (10,043)4.7 out of 5

    11. ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.

    Categories in common with Sunrise:
    See all ClickUp reviews
    #10

  11. NinjaOne

    By NinjaOne
    (1,836)4.7 out of 5

    12. NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.

    Categories in common with Sunrise:
    See all NinjaOne reviews
    Serviceaide ChangeGear
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    13. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website
    Visit Website

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