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4.4 out of 5
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SuiteCRM
91 SuiteCRM Reviews
4.2 out of 5
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Overall Review Sentiment for SuiteCRM
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UB
Verified User in Broadcast Media
Enterprise(> 1000 emp.)
What do you like best about SuiteCRM?
Suite is really user friendly, even for someone who can be tech challenged like me. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Sometimes it can freeze, but I’ve noticed a big improvement with that lately. Review collected by and hosted on G2.com.
ID
Ian D.
Owner
Business Supplies and Equipment
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
SuiteCRM is an unrestricted product with more options available than any organisation is ever likely to use.
.
Much like your mobile phone & its apps, it's comforing to know that many modules & extensions are either already there or available to accomodate changing needs as a CRM (or any software) is developed & integrated into a company's workflow. Added to that is the ability to create custom modules without the need for a computer programmer.
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If, in 2 years time, someone says "we need it to do this!" then you have the best chance of being able to simply say "Yes". Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Not a lot, perhaps it's a little rude to say, but I've yet to see a web interface (Theme) that I really like.
.
SuiteCRM (AKA Sales Agility) have tried to improve that several times & it may be just my preference. Review collected by and hosted on G2.com.
GS
Gurdeep S.
Business Owner
Investment Management
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
That you can brand the crm to your own brand and that all the functions of crm and includes project management tool as well. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Not much as I have not come across anything that I have had to say damn it! Review collected by and hosted on G2.com.
AI
Verified User in Import and Export
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
Workflows available for free unlike Sugar. Very stable. Easy dashboard custumozation Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Design, but improving lately. Creating rules for workflows is not easy unless you have a good level of programming expertise. Review collected by and hosted on G2.com.
BA
Benjamin A.
Enterprise Account Executive
Mid-Market(51-1000 emp.)
What do you like best about SuiteCRM?
SuiteCRM is open source. That means you can do a lot of customization within the platform. I like that the contact records give you the ability to schedule upcoming calls, meetings and tasks. I like that I can log notes, calls, emails and meetings against a contact. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
I dislike the user interface. It feels like SuiteCRM is a database that had a user interface designed on top of it. However, the work flow for the sales rep is cumbersome. My experience with other CRM products has been simpler.
The system administrator that implements SuiteCRM should sit down with a sales manager and think through how to make the day-to-day data entry with the CRM as easy as possible. Review collected by and hosted on G2.com.
UT
Verified User in Telecommunications
Enterprise(> 1000 emp.)
What do you like best about SuiteCRM?
The software is easy to use, customizable for HR projects and works with most database platforms such as Windows. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Sometimes when trying to bring multiple scripts up, there can be pop up errors. Review collected by and hosted on G2.com.
IP
Igor P.
Head of Marketing and Communications
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
Full featured CRM for all kinds of customers, associates, partners and subtractors. Even complemented with project and task management as well as email client inside. The ability to change and modify the existing forms is the best after the accomodation period is done. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Some limitations about the UI and database configuration, like one-to-many cases that are not by default implemented in suite. Also, I would like that backup process of app UI/def can be automated as well... Review collected by and hosted on G2.com.
UH
Verified User in Human Resources
Mid-Market(51-1000 emp.)
What do you like best about SuiteCRM?
SuiteCRM allows businesses to create a completely customizable platform for their organization. Whether its creating custom fields, or running variable reports - Suite offers fairly comprehensive solutions for organizations of all sizes. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Though it is fully customizable, it can sometimes be difficult to integrate with other softwares and systems. Additionally, I find Suite to have a few too many bugs that sometimes prevents our organization from being as efficient as possible. Review collected by and hosted on G2.com.
AE
Verified User in Education Management
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
Unlike most CRM's, SuiteCRM doesn't have varying degrees of functionality dependant upon what you want to pay. As it is free and open source everything is immediately available to you at no cost. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
If you want to fully customise the product to your exact needs then you will need someone with the technical know how. There are menus available to help with his but for a fully customised version to suite your needs then you will need some help. Review collected by and hosted on G2.com.
GL
George William L.
Data Architect & Web Developer
Accounting
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
Modular, quick set up. Very easy to use the basic setup. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Any cusotmisations are rather finicky and some features are missing that are avaiable on other free systems.
Country field on addresses is not a drop-down by default. Review collected by and hosted on G2.com.
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