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4.8 out of 5
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SuiteCRM
91 SuiteCRM Reviews
4.2 out of 5
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Overall Review Sentiment for SuiteCRM
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
ZB
Zahid B.
S
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
JM
Jennifer M.
Realtor
Small-Business(50 or fewer emp.)
MP
Matt P.
Product Manager
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
It's open source, free. The UI out of the box is pretty easy navigate. It's also nice that you can customize all your default modules with the studio tool. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
- challenging to build with because there is so little tech documentation. The user modules are not really built for scale or security. I found it really frustrating to try and get more out of the CRM when there is very little documentation. Review collected by and hosted on G2.com.
ZB
Zahid B.
Software Engineer
Small-Business(50 or fewer emp.)
AS
Ana Paula S.
Marketing Planner
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about SuiteCRM?
It is easy to use and customizable. The fact of having a module builder and a studio to modify native features allows for immediate adaptation to the business. Native integrations are also a differentiator. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
So far, the add-ons offered on the official page are very expensive for LATAM, which leads us to develop things on our own. Review collected by and hosted on G2.com.
GS
Gaurav S.
Manager -Inside Sales
Mid-Market(51-1000 emp.)
What do you like best about SuiteCRM?
Suite CRM is good and user-friendly CRM, Previously I was using sales-force CRM and I found it difficult to use suite CRM for few days in the beginning then I find it normal and now I am using suite CRM from almost last one year and I am pretty happy with it. I am able to generate desired reports without any issue get better overview of campaigns and can set task and follow-up for the hot leads. Overall as compare to its price it delivering more than my expectation. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Few times its work pretty slow, especially when I fetch large reports, rest other things are completely fine and overall I am happy with it. Review collected by and hosted on G2.com.
CA
Verified User in Accounting
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
The huge developer community around SuiteCRM ensures that you can always get the feature you need. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
The UI can be made more modern and user friendly. Review collected by and hosted on G2.com.
MF
Millicent T F.
Chief Operating Officer
Chemicals
Small-Business(50 or fewer emp.)
What do you like best about SuiteCRM?
Increase your frequent customers as well as potential ones by strengthening your customer service, marketing and sales processes, adding value to the data obtained through email marketing and capture pages associated with your website and social networks. What we like most is that you can conduct general customer satisfaction surveys with this same open source software Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
Sometimes the update on mobile devices becomes complicated, it is stuck and the cell phone must be restarted, however after the second attempt it continues normally, this can be a bit tedious but it is nothing to worry about so much, because there are more benefits that the disadvantages Review collected by and hosted on G2.com.
EP
Emmaculate P.
Mrs.
Mid-Market(51-1000 emp.)
What do you like best about SuiteCRM?
SuiteCRM is a free CRM tool and no expenses are incurred in utilizing it. It is simple to track your calls and send them notifications about your products. It is easy to gather feedback from your customers about your products and services using this amazing tool survey option which is very much improved. This enables you to maintain a good rapport with your customers as you are able to know your mistakes and rectify them to improve their satisfaction. Review collected by and hosted on G2.com.
What do you dislike about SuiteCRM?
It is not an easy task for you to install and use this amazing tool. Its mobile version is also still not available. Review collected by and hosted on G2.com.
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