SugarSync Reviews & Product Details

SugarSync is a comprehensive cloud storage service that enables users to back up, access, synchronize, and share files across multiple devices, including computers and mobile platforms. It supports various operating systems such as Windows, macOS, iOS, and Android, ensuring seamless integration into diverse digital environments. By continuously monitoring and updating changes to files, SugarSync ensures that users have the most current versions available across all their devices. Key Features and Functionality: - Automatic File Synchronization: SugarSync continuously monitors files for changes, automatically updating and synchronizing them across all linked devices. - Cross-Platform Compatibility: The service supports multiple operating systems, including Windows, macOS, iOS, and Android, facilitating seamless integration across various devices. - Secure File Sharing: Users can share files and folders privately or publicly, with options to control permissions and track access. - Data Backup and Recovery: SugarSync provides robust backup solutions, ensuring data is securely stored and recoverable in case of device loss or failure. - Remote Data Management: In the event of device theft or loss, users can remotely wipe their data to prevent unauthorized access. Primary Value and User Solutions: SugarSync addresses the need for efficient and secure file management in an increasingly digital and mobile world. By offering automatic synchronization and backup, it ensures that users have access to their latest files anytime, anywhere, without the risk of data loss. The service's cross-platform compatibility and secure sharing capabilities enhance collaboration and productivity, making it an ideal solution for both individuals and businesses seeking reliable and accessible cloud storage.

Seller

NetProtect

Discussions

SugarSync Community

Overview by

marc sobul (Associate Director, Product Marketing)

Pricing

Pricing provided by SugarSync.

100GB

$7.49

per month

250Gb

$9.99

per month

View More Pricing Information

Top-Rated Alternatives

Microsoft OneDrive for Business

View All Alternatives

SugarSync Media

G2 reviews are authentic and verified.

Here's how.

Natalie P.

owner

Information Technology and Services

Small-Business (50 or fewer emp.)

12/18/2015

"Great solution for syncing two computers"

4/5

What do you like best about SugarSync?

I like that this program will keep certain folders on both my computers synced so that I have the same files in the same place on both computers. This keeps me more organized and efficient when trying to get my work done. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

I had a very hard time understanding how this program worked. There are support documents but I feel they were hard to understand. It also seemed that the sync process took a very long time and slowed down other activities running on my computer. Review collected by and hosted on G2.com.

Recommendations to others considering SugarSync:

If you work on two computers and need all your files synced - this is a great solution. It is also great if you are a photographer and want to keep your Lightroom libraries synced on both computers. Review collected by and hosted on G2.com.

What problems is SugarSync solving and how is that benefiting you?

I am able to keep my client folders synced no matter what computer I am working on. It was frustrating when I took my Macbook air on a trip just to realize that the file was on the other computer. It's nice knowing that the files will stay synced and that I don't have to remember to put them in Dropbox any more. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/25/2016

"Works as expected!"

3.5/5

What do you like best about SugarSync?

-Any folder on your computer can be synced, unlike Dropbox, which requires you to put any files to be put in the cloud into the Dropbox folder. (You can also sync your Dropbox folder to SugarSync, which is fun.)

-Is free. You also get more free storage space from SugarSync (5G, I think) vs 2G from Dropbox. However, when signing up on SugarSync, you really have to search around for that free option since they really push the paid account.

Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

Access. Interface is not as easy or user-friendly. The one-click on the Dropbox icon while working on your computer to open up the synced folder is something I wish SugarSync would do. The SugarSync app for Kindle is also a bit obnoxious in that it is sometimes hard to get it to manually sync, and sometimes it crashes. Review collected by and hosted on G2.com.

Recommendations to others considering SugarSync:

Download speeds were ridiculously slow. I calculate at 2.5 to 4 mbps (that's bits, not Bytes. bits = 8 X Bytes) on Charter's high speed internet rated at 60 mbps download / 4 mbps upload. I tested over a couple different days at different times and it took from 20 to 35 minutes to download a 608 MB file. Upload speeds were slow but in the acceptable range - 32 minutes for this file = 2.5 mbps. On OneDrive, it downloaded at a rate of 20 to 30 mbps (2.5 to 3.5 minutes for the same 608 MB file.) Review collected by and hosted on G2.com.

What problems is SugarSync solving and how is that benefiting you?

Overall, the SugarSync vs Dropbox question depends on your personal needs and uses. If you only use your computer(s) and always connected devices like your phone or you have a tablet with 3G access, you can go with either. If you need synced and downloaded files at all times on a device like a tablet that does not have internet access, or if you travel a lot and don't always have internet access, I'd use SugarSync. If pushed to pick one or the other, I'd pick SugarSync because of the offline access (really, it's a dealbreaker for me) and the additional free storage space. Review collected by and hosted on G2.com.

Renee F.

Owner

Computer & Network Security

Small-Business (50 or fewer emp.)

7/31/2015

"Happy SugarSync user since 2008. "

5/5

What do you like best about SugarSync?

The Syncing between multiple computers. As a computer consultant this feature, to me, is better than Dropbox. Dropbox creates a directory within the User/Home directory. The nice thing about SugarSync is that your offsite backup can take place within your User/Documents directory. As far as function, depending on the speed of your internet access, along with glitches in the connection, the syncing is fabulous. I have created a virtual paperless business with an administrator, data entry personnel, executive and bookkeeper in separate offices many miles apart. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

That no longer offers the free 5GB program or a smaller size maximum than 100GB. This can deal breaker for me selling the idea to new clients with a small amount of documents and no pictures, videos or music. I prefer the Premium Documents to Go iOS and Android app over the SugarSync app for file access. Review collected by and hosted on G2.com.

Recommendations to others considering SugarSync:

They need to offer smaller paid storage options. Review collected by and hosted on G2.com.

What problems is SugarSync solving and how is that benefiting you?

Syncing among several computers at different sites using the MySync directory (formerly known as Magic Briefcase directory) . Great benefits. I have used it to replace network servers that take up a huge amount of space, money and energy. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/6/2015

"Great file sharing site"

5/5

What do you like best about SugarSync?

SugarSync has great options for size of cloud space that is fairly inexpensive. It is very easy to choose which files go into the cloud and which do not. It is very easy to access files from any computer or device at any time. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

Their app could use quite a bit of work in ease of use and showing picture files in your cloud space. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/13/2015

"Great in the classroom"

5/5

What do you like best about SugarSync?

I used SugarSync as a classroom teacher and loved it. I had three different computers that I used on a daily basis: my classroom laptop, my classroom mac mini, and my personal computer at home. I loved how easy it was to sync between these three machines. It worked and worked well.

I had a few things working against me that really affected my work flow. First off, we had a lot of good websites blocked by the school's proxy. This is common and actually understandable. What I was able to do was collect material at home on my own unsrestricted network (all fair-use, off course from youtube and other sites that were blocked at school and place them in my shared folder for easy access at school the next day. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

My biggest gripe about the service was that it converted to paid only. This is what actually drove me away. I had actually collected quite a few referrals and was sitting on some bonus storage when I found that I would need to pay for future service. I took the initial deal due to the fact that it was something like 50% off. Review collected by and hosted on G2.com.

Recommendations to others considering SugarSync:

Bring back the free tier of service. I brought in a lot of referrals and had to let a lot of free space go when they decided to go paid only. Review collected by and hosted on G2.com.

What problems is SugarSync solving and how is that benefiting you?

My biggest benefit was working around blocks of available content on the web due to local restraints ie firewalls and proxys. Review collected by and hosted on G2.com.

Brandon S.

Digital Marketing Manager

Hospitality

9/4/2014

"Overall Satisfied with SugarSync"

4/5

What do you like best about SugarSync?

Syncing across devices is seamless and enjoy accessing all my files on the go. The pin-code lock is a very handy feature and better than remembering a password. Accessing files between PC and Mac works pretty well. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

No phone support unless you pay for it. I am very tech savvy. If you are not tech savvy it is very difficult to go through all of the help files to find what you are looking for. It is even more frustrating when you do not know the proper name of the item you are looking for. Figuring out how to download and install the program on a MAC computer coming from a PC was a nightmare. If you don't move your files to the right area then its just a mess. For something i think should have taken 20 minutes took several hours. Review collected by and hosted on G2.com.

Recommendations to others considering SugarSync:

Do your research against the competitors. In general SugarSync costs more but I trust the reliability. The 2nd one I would consider id DropBox. Review collected by and hosted on G2.com.

What problems is SugarSync solving and how is that benefiting you?

I mainly use the SugarSync service for accessing documents on the go. Many times I receive inquires and I need to send information quickly to those I network with. Not having to wait till I am near a computer is a lifesaver. Review collected by and hosted on G2.com.

Alex C.

9/3/2014

"You're files, exactly where they should be"

5/5

What do you like best about SugarSync?

- My Documents, Desktop and other folders sync across my home PC, work PC and laptop.

- All files are also available on my phone and iPad.

- Quick file sharing from my phone. Create public download link and email it in just a couple clicks.

- Almost everything else you expect in a cloud storage solution. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

It's easy to configure but the process takes longer than other cloud storage apps. However, once it's configured properly, you forget that it's even installed. Things are simply where they should be on all of your devices. Review collected by and hosted on G2.com.

Recommendations to others considering SugarSync:

If you want your Documents to all appear in their proper folders on all of your machines, this is the cloud storage app for you. It allows you to turn any folder into a "dropbox" and sync with the corresponding folder the rest of your devices. Review collected by and hosted on G2.com.

What problems is SugarSync solving and how is that benefiting you?

As long as I have an internet connection, I never worry about finding a file anymore. Sugarsync is especially useful for people that work on multiple computers and don't want to constantly send files to themselves or upload everything to a shared folder. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

2/17/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"SugarSync has made business easier"

4/5

What do you like best about SugarSync?

It is very simple to use, simple to learn. It is adaptable to different type of devices, whether MAC or PC, or tablet. I like its ability to access previous versions of a file, add to its appeal. It is one of the cheaper cloud-based file-syncing and storage services out there. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

When there needs to be multiple user accesses, the price adds up. The new interface is a little bit harder for users to grasp than the old one. The old one is much easier to use. It is harder to navigate and perform rudimentary tasks. Also, I cannot see how many files are left to sync. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/17/2015

"I used it in my classroom to sync between home and work computers."

2.5/5

What do you like best about SugarSync?

What I liked best about SugarSync was its ease of use. It was quick and easy to use and safe for a school environment. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

What I dislike about SugarSync is that it was free and then they started charging for it. Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

4/18/2014

"Doesn't hit the sweet spot"

3.5/5

What do you like best about SugarSync?

It's an effective solution for cloud storage synchronized across your smart phone, tablet, laptop, and desktop. Review collected by and hosted on G2.com.

What do you dislike about SugarSync?

I have a few cloud solutions that I use. The usability of SugarSync is not as good as its competitors. Review collected by and hosted on G2.com.

Recommendations to others considering SugarSync:

Do what I did and download and use every cloud solution. Try them out and you will gravitate to whatever is easier or more effective for the way you work. I naturally went with DropBox but still keep SugarSync around for data that I don't access very often. Review collected by and hosted on G2.com.

What problems is SugarSync solving and how is that benefiting you?

If you choose to go with SugarSync, I believe it's as good a solution as any out there. It allows you to use and access your cloud data from any internet connected device. Review collected by and hosted on G2.com.