SugarSync Reviews & Product Details

SugarSync allows you to keep your file structure that is on your hard drive. It backs up the files on the folders on your harddrive. You don't have to choose between storing on the cloud or local, you have both. Review collected by and hosted on G2.com.

The old backups are a bit difficult to remove. Review collected by and hosted on G2.com.

Sugar sync allows you to edit your files, view and save them safely and securely between many devices in a very short time. With this, you can always manage the files in whichever manner you want. This software has a feature that enables one to make changes that will also be effective in all other linked devices. The safety of file sharing is guaranteed because the user has a chance to share with the recipients they want thus being secured. It also allows online storage of files and on cloud therefore in case of file loss there is always an online backup. There is a free trial version for 30 days therefore any user can test the software before purchasing to ascertain that it is the best software for file backup and synchronization. Review collected by and hosted on G2.com.

Its user interface can be hard to a beginner but with time one can easily be able to use it. Review collected by and hosted on G2.com.

SugarSync has an impressive ease of use and speed. I like to be able to store the backup copies from any location on the computer, as well as being able to do it in several locations at the same time. Another feature that I like is the function of being able to provide protection to folders, however my favorite feature is that of public links, in order to provide customers with download links without them having to access the account or having to grant them some permission. Review collected by and hosted on G2.com.

I think that $ 55 for 1 TB of storage in the enterprise version is too much money, considering that other services such as Dropbox offer 3 TB of storage for $ 15 in its standard business version, taking into account that they are for the same number of users in the access. Beyond that, I like the application from the technical aspect. Review collected by and hosted on G2.com.

SugarSync allows you to synchronize on all devices, including storage devices connected to the network. I also like that it is integrated with applications such as Zapier or Genius Scan. The best thing is that you can restore up to five previous versions of files and create protected folders. Review collected by and hosted on G2.com.

This service can not play audio or video files and it does not work with collaboration applications such as Office Online, leaving aside something as important as online collaboration in a service of this category. Review collected by and hosted on G2.com.

I love the peace of mind it gives me. My computer and all its data is backed up. It also has a great mobile app that allows me to see what is backed up. It is very affordable, easy to use and secure. Review collected by and hosted on G2.com.

I don't have anything negative to say or have any idea on improvements. Review collected by and hosted on G2.com.

I used SugarSync for over 5 years to back-up both my home personal files and my work files on different platforms. The apps are compatible with Windows, macOS, iOS, and Android. With a simple login, I was able to access all of my files on any device and keep backups in the cloud. The set-up, ease of syncing/backing up photos and files, reliability of syncing, and ability to create folders to organize your files are the best features. Their desktop version is intuitive and easy to drag and drop files/folders or use their (+) add button to sync. Like other services, SugarSync lets you share files and folders with everyone who has the link or just with specific people.

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SugarSync just doesn't measure up in cost value/storage or collaborative sharing when stacked against market competitors such as Google Drive, Dropbox Plus or Microsoft OneDrive, Though setting up and using SugarSync is intuitive and fairly simple, the service is expensive and lacks security for password protecting files/folders and sharing capabilities compared to the mainstream services mentioned above. SugarSync does not integrate any online collaboration tools. Contacts are also limited to editing, adding, and deleting items from a folder. There's no option for multiple users to simultaneously make edits to a file or even communicate with each other through SugarSync, unlike Google Drive or OneDrive. Review collected by and hosted on G2.com.

The ability to select which folders to sync on each device. It has versions and sometimes is a lifesaver in case of accidental modification of a file. Review collected by and hosted on G2.com.

I have used it for like 5 years now, I have had some problems during that period, one time, it disappeared a lot of my files, hundreds, I couldn't find them anywhere. After contacting support, it resulted that an unknown issue caused my files to come orphan. They were on any folder nor the deleted items. The recovered my files, but I have to reorder them in the file structure, it was a pain.

Also support team is not good, I have contacted several times for different issues and regulary they respond as machines, without paying attention of what you are asking, almost like predefined answers to words in your questions... You have to insist and insist until they scale your issue to a different level, does people do read. They don't have telephone support on demand, but sometimes, if there is an issue, they suggest to make you a phone call and give you remote support (live). Review collected by and hosted on G2.com.

Easy to use. Fast upload/download speeds. Review collected by and hosted on G2.com.

Search function doesn't always operate properly in finding things. Review collected by and hosted on G2.com.

I found it easy to sync two PCs over the Internet. Setup was pretty simple. Review collected by and hosted on G2.com.

Disappointing about the way SugarSync hides the fact that subscriptions are automatically renewed without an opt-out feature. You have to read deep into its Terms and Conditions. If you miss the renew date, there's no relief or attempt to help. They only sent me a link to their Terms and Conditions and made no effort to work with me or even offer a pro-rated refund. I will not do business with them again! Review collected by and hosted on G2.com.

Once SugarSync is up and running on a device, it provides excellent backup, with almost no effort or thought on your part. You don't have to save files to a particular folder - and I have SugarSync backing up the files I keep on OneDrive and DropBox too, as extra backup. I've been using SugarSync for about 7 years now, and have it installed on multiple devices. It's not cheap, but overall I'm a satisfied customer. Review collected by and hosted on G2.com.

It's rather expensive, and their customer service isn't very consumer-friendly, to say the least. I wish SugarSync would do a better job of explaining the benefits of their service (versus competitors) to the general public. Review collected by and hosted on G2.com.