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67 SugarSync Reviews
Overall Review Sentiment for SugarSync
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The ability to select which folders to sync on each device. It has versions and sometimes is a lifesaver in case of accidental modification of a file. Review collected by and hosted on G2.com.
I have used it for like 5 years now, I have had some problems during that period, one time, it disappeared a lot of my files, hundreds, I couldn't find them anywhere. After contacting support, it resulted that an unknown issue caused my files to come orphan. They were on any folder nor the deleted items. The recovered my files, but I have to reorder them in the file structure, it was a pain.
Also support team is not good, I have contacted several times for different issues and regulary they respond as machines, without paying attention of what you are asking, almost like predefined answers to words in your questions... You have to insist and insist until they scale your issue to a different level, does people do read. They don't have telephone support on demand, but sometimes, if there is an issue, they suggest to make you a phone call and give you remote support (live). Review collected by and hosted on G2.com.
I found it easy to sync two PCs over the Internet. Setup was pretty simple. Review collected by and hosted on G2.com.
Disappointing about the way SugarSync hides the fact that subscriptions are automatically renewed without an opt-out feature. You have to read deep into its Terms and Conditions. If you miss the renew date, there's no relief or attempt to help. They only sent me a link to their Terms and Conditions and made no effort to work with me or even offer a pro-rated refund. I will not do business with them again! Review collected by and hosted on G2.com.
Once SugarSync is up and running on a device, it provides excellent backup, with almost no effort or thought on your part. You don't have to save files to a particular folder - and I have SugarSync backing up the files I keep on OneDrive and DropBox too, as extra backup. I've been using SugarSync for about 7 years now, and have it installed on multiple devices. It's not cheap, but overall I'm a satisfied customer. Review collected by and hosted on G2.com.
It's rather expensive, and their customer service isn't very consumer-friendly, to say the least. I wish SugarSync would do a better job of explaining the benefits of their service (versus competitors) to the general public. Review collected by and hosted on G2.com.
It allows syncing of any folder - and having been a user for at least 5 years (I think nearer ten) used to just work Review collected by and hosted on G2.com.
It's deleted all the files in one of our directories. This has happened before - but I just undeleted them. This time they have disappeared from "deleted" too. I submitted a support request three days ago and heard nothing. I cannot have such an important function untrustworthy. Review collected by and hosted on G2.com.
I have been using SugarSync for over 5 years. Sugarsync has without problems synced towards 3 different PC, on mac, 4 different mobile phones, android tablet.
And my files are there - no matter on which unit I search for them.
I simply haven't got any syncing problem - but I do have my files. :-)
Review collected by and hosted on G2.com.
Not really dislike but this thing with sync, cloud directories etc is a bit complicated to get the grasp of.
So when I help colleges, customers to start using sugarsync some kind of infographic explaining would be great. Review collected by and hosted on G2.com.
When the service worked it was just okay. We had issues with syncing across all computers. Review collected by and hosted on G2.com.
Our files were never up to date across all of our business computers and when I went to cancel our account a year ago to move to another service, they never canceled the account. This year they charged me almost $700 for not using their service then said it would be up to 45 days to get it refunded. Al this after waiting to get through to a customer service person and then getting hung up on and having to call back. Review collected by and hosted on G2.com.
This service allowed for varying levels of storage usage and syncing over multiple devices with a high level of control - different folders could have different sync options. Review collected by and hosted on G2.com.
I hated using the interface: Online access was cumbersome and the ap for smart phones and tablets was worse. While the system created a local folder that was easy enough to access/streamlined to your operating system, it did no good when trying to access files that were not locally stored. Review collected by and hosted on G2.com.
I like that you can work in realtime - especially when having an immediate turnaround on the audio, you can be working and downloading the audio immediately to keep going, not having to go back and forth re-downloading the audio. Review collected by and hosted on G2.com.
It was glitchy. Set up was cumbersome and somewhat confusing. Review collected by and hosted on G2.com.
The Magic Briefcase is nice to have. Just drop files in it on your desktop and those you're sharing with have access too. Review collected by and hosted on G2.com.
Takes a long time to load. Software feels clunky and outdated. Review collected by and hosted on G2.com.
