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Top 10 Sugar Serve Alternatives & Competitors

(33)4.4 out of 5

If you are considering Sugar Serve, you may also want to investigate similar alternatives or competitors to find the best solution. Help Desk Software is a widely used technology, and many people are seeking powerful, quick software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Sugar Serve include functionality and customer service. The best overall Sugar Serve alternative is HubSpot Service Hub. Other similar apps like Sugar Serve are Zendesk Support Suite, Freshdesk, Salesforce Service Cloud, and Zoho Desk. Sugar Serve alternatives can be found in Help Desk Software but may also be in Live Chat Software or Contact Center Software.

Best Paid & Free Alternatives to Sugar Serve

HubSpot Service Hub
Zendesk Support Suite
Freshdesk
Salesforce Service Cloud
Zoho Desk
Intercom
Front
JustCall

Top 10 Alternatives to Sugar Serve Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Sugar Serve stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Manufacturing, and Banking, and find the best product for your business.

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Optimized for quick response

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, HubSpot Service Hub is:

Slower to reach roi

More expensive

Easier to set up

See all HubSpot Service Hub reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, Zendesk Support Suite is:

Slower to reach roi

More expensive

Easier to set up

See all Zendesk Support Suite reviews

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Alhena AI

(34)4.9 out of 5

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

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Reviewers say compared to Sugar Serve, Alhena AI is:

More expensive

Easier to set up

Easier to do business with

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Freshdesk

By Freshworks

(3,499)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, Freshdesk is:

Slower to reach roi

More expensive

Easier to set up

See all Freshdesk reviews

Salesforce Service Cloud

By Salesforce

(5,606)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, Salesforce Service Cloud is:

Slower to reach roi

More expensive

Easier to set up

See all Salesforce Service Cloud reviews

Zoho Desk

By Zoho

(6,197)4.4 out of 5

Optimized for quick response

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, Zoho Desk is:

Slower to reach roi

More expensive

Easier to set up

See all Zoho Desk reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, Intercom is:

Slower to reach roi

More expensive

Easier to set up

See all Intercom reviews

Front

By Front App

(2,244)4.7 out of 5

Optimized for quick response

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, Front is:

Slower to reach roi

More expensive

Easier to set up

See all Front reviews

JustCall

By Saas Labs

(2,084)4.3 out of 5

Optimized for quick response

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, JustCall is:

More expensive

Easier to set up

See all JustCall reviews

NICE CXone Mpower

By NICE

(1,635)4.3 out of 5

Optimized for quick response

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

Categories in common with Sugar Serve:

Reviewers say compared to Sugar Serve, NICE CXone Mpower is:

Slower to reach roi

More expensive

Easier to set up

See all NICE CXone Mpower reviews

#10

Tidio

By Tidio

(1,614)4.7 out of 5

Optimized for quick response

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Sugar Serve: