--- title: Sugar CRM Connector Reviews meta\_title: 'Sugar CRM Connector Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Sugar CRM Connector works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 4 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- ### Sugar CRM Connector Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **versatility** of Sugar CRM Connector, enhancing their product sales strategies effectively. [(1 mentions)](https://www.g2.com/products/sugar-crm-connector/reviews?filters%5Bsentiment_snippet%5D=1997197&qs=pros-and-cons#reviews) Users find the **difficult navigation** of Sugar CRM Connector challenging, impacting their overall user experience. [(1 mentions)](https://www.g2.com/products/sugar-crm-connector/reviews?filters%5Bsentiment_snippet%5D=1997201&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Sugar CRM Connector ##### 1. Versatility Users value the **versatility** of Sugar CRM Connector, enhancing their product sales strategies effectively. [ See 1 mentions ](https://www.g2.com/products/sugar-crm-connector/reviews?filters%5Bsentiment_snippet%5D=1997197&qs=pros-and-cons#reviews) See Related User Reviews AF Arturo F. Small-Business (50 or fewer emp.) 4.0/5 "How to connect Sugar CRM with Epicor Kinetic Cloud" What do you like about Sugar CRM Connector? It is Versatile according to our way of selling products ### Top Cons or Disadvantages of Sugar CRM Connector ##### 1. Difficult Navigation Users find the **difficult navigation** of Sugar CRM Connector challenging, impacting their overall user experience. [ See 1 mentions ](https://www.g2.com/products/sugar-crm-connector/reviews?filters%5Bsentiment_snippet%5D=1997201&qs=pros-and-cons#reviews) See Related User Reviews AF Arturo F. Small-Business (50 or fewer emp.) 4.0/5 "How to connect Sugar CRM with Epicor Kinetic Cloud" What do you dislike about Sugar CRM Connector? The administrator interface is not very friendly ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Appian](https://images.g2crowd.com/uploads/product/hd_favicon/bd72b36193132a308f5957cf548d1fd7/appian.svg "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/sugar-crm-connector/competitors/alternatives) AF Arturo F. Sugar Second Administrator Small-Business (50 or fewer emp.) 1/22/2025 "How to connect Sugar CRM with Epicor Kinetic Cloud" 4/5 What do you like best about Sugar CRM Connector? It is Versatile according to our way of selling products Review collected by and hosted on G2.com. What do you dislike about Sugar CRM Connector? The administrator interface is not very friendly Review collected by and hosted on G2.com. What problems is Sugar CRM Connector solving and how is that benefiting you? It help us to store mnay prospectors who are not formally customers and many quotes between Epicor and Sugar Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sabra A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabra A.") SA Sabra A. SDR Mid-Market (51-1000 emp.) 10/3/2023 "Sugar CRM vs. Hubspot" 2/5 What do you like best about Sugar CRM Connector? The data that gathered on what WAS recorded was good. Review collected by and hosted on G2.com. What do you dislike about Sugar CRM Connector? Our team had trouble connecting and tracking emails. Also couldn't connect to calendars. Scheduling activities and meetings had to be entered in manually. Review collected by and hosted on G2.com. What problems is Sugar CRM Connector solving and how is that benefiting you? In a perfect world it would help us sync together data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mark D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark D.") MD Mark D. Principle Owner of The Consider It Sold Team Small-Business (50 or fewer emp.) 4/21/2022 "Its perfect for the beginner CRM user" 3.5/5 What do you like best about Sugar CRM Connector? Easy to configure. Very functional. Love the ability to create fields and generate reports quickly. Having different subscription options is huge. Great add-ons Review collected by and hosted on G2.com. What do you dislike about Sugar CRM Connector? Cost is a little higher than other products. Once you get to a certain level of CRM expertise, you almost always have to upgrade to a better plan or find a more powerful CRM Review collected by and hosted on G2.com. Recommendations to others considering Sugar CRM Connector: Make sure you have your layout in mind before subscribing. Have a game plan prior. Map out your processess. Review collected by and hosted on G2.com. What problems is Sugar CRM Connector solving and how is that benefiting you? Keeping all your contacts in a centralized location. Gives you the ability to record activity with clients for better communication and follow-up strategy. Everything in one location Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 12/14/2021 "SugarCRM Connector Review" 4/5 What do you like best about Sugar CRM Connector? An intuitive way to send data from our CRM to Act On, making it very easy to set up effective automated campaigns. I can set up segmentation in Act On for campaigns just as easily as I can in Sugar. Review collected by and hosted on G2.com. What do you dislike about Sugar CRM Connector? Nothing with the connector itself, but we do run into problems with processes taking too long overnight that delay our Act On email sends in the morning. This most likely isn't a problem with the Connector. Review collected by and hosted on G2.com. What problems is Sugar CRM Connector solving and how is that benefiting you? Easy way to transfer data collected in Sugar over to Act On. I can segment and produce lists in Act On just as easy as we can in Sugar, making it easy to set up campaigns. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Sugar CRM Connector for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. 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