SuccessCOACHING Reviews & Provider Details

I'd recommend supplementing the SuccessCOACHING lessons with team discussions. Sometimes I got more value from the conversations after the lesson, because the lesson was a good conversation-starter to something more relevant and timely to my business specifically. Review collected by and hosted on G2.com.

We used SuccessCOACHING's online trainings to upskill our younger customer success team. My team, me included, have served our clients for years but without any formal model to operate under. The modules from SuccessCOACHING helped us reinforce or formalize certains things we were already doing, while also introducing new concepts that help us have better discipline as a business. We're hoping that this added discipline leads to more renewals and higher customer satisfaction. Review collected by and hosted on G2.com.

I would advise SuccessCOACHING users to go thoroughly through all courses, take notes and try to apply every given advice to their current Customer Success strategy.

SuccessCOACHING provides a non exhaustive list of best practice that will help you build your playbooks, go-to market strategies. Review collected by and hosted on G2.com.

SuccessCOATCHING provides a variety of used cases and scenario which can apply to all Industries that have decided to embrace a customer success approach.

What it brings is a high level overview for every specific responsabilities Customer Success Managers can endorse.

I have learn many different things that go from understanding and identifying my target audience to negotiation skills and deal closing. Review collected by and hosted on G2.com.

I recently completed the Customer Success Manager Certification from SuccessCoaching, and I couldn't be more impressed! The content was highly relevant, well-structured, and easy to digest, making it an excellent resource for both new and experienced CSMs. The course provided practical insights and actionable strategies that I can immediately apply in my role. I feel much more confident in my CSM journey, and this certification has definitely set me up for success. Highly recommend it to anyone looking to level up their customer success skills! Review collected by and hosted on G2.com.

I wanted to refine my Customer Success Manager skills and get a certification. Review collected by and hosted on G2.com.

SuccessCOACHING has been instrumental in addressing several key challenges in Customer Success Management. Through their comprehensive training programs, they have helped me develop essential skills such as relationship building, conflict resolution, and data-driven decision-making.

With my CCSM5 certification, I have gained a deeper understanding of customer success strategies and best practices, which has significantly improved my ability to manage customer relationships effectively. This has led to increased customer retention, account expansion, and overall business growth.The practical exercises and real-world scenarios provided during the training have equipped me with the tools needed to drive measurable business impact and deliver better outcomes for my customers

Overall, SuccessCOACHING has empowered me to excel in my role as a Customer Success Manager, enhancing both my professional development and the success of my organization. Review collected by and hosted on G2.com.

It's a great introduction for new CSMs and great refresher training for experienced CSMs. It's also valuable for CS-centric Orgs to have other team members attend, so they can see the CSM perspective in their own company. Review collected by and hosted on G2.com.

Customer Success is all about helping Customers meet their Desired Business Outcomes and Time Management. Period. The job is never done, the Customer Journey is never complete and the there's always more work to do, so a CSM needs to make informed, good decisions, that deliver the most value possible to their Customers and their employer. This course and training intrinsically understands the above and delivers content and training that helps a CSM get better! Review collected by and hosted on G2.com.

When I started in Customer Success, I was in Implementation. SuccessCoaching Level 1 CCSM course offers huge benefits for someone like me who was in a decently siloed org where the whole CS picture wasn't clear. Understanding what CS and CSMs do, made my world in Implementation and the move to becoming a CSM so easy. While I had a ton of transferrable skills, this pulled together the whole picture for me and our team. Review collected by and hosted on G2.com.

I would definitely recommend for any new or seasoned CSM, as it can provide reminders, tools and resources to start, or bring up speaking points for those seasoned. Review collected by and hosted on G2.com.

Being new to a Customer Success Manager role these courses have deemed useful and resourceful to assist in my success. The tools given and knowledge gained will no doubt equal success and happy clients and company when put to use. Review collected by and hosted on G2.com.

For those considering Success Coaching, I’d recommend setting aside dedicated time each week to fully engage with the material—its hands-on approach is most effective with consistent practice. Review collected by and hosted on G2.com.

Success Coaching addresses key challenges in Customer Success Management by providing targeted, role-specific training that fills essential skill gaps, such as relationship building, conflict resolution, and data-driven decision-making. Its structured modules help me create consistent, proactive customer interactions and improve my approach to common customer issues through real-world exercises. These benefits streamline my day-to-day work and enhance my ability to drive results for my customers. Review collected by and hosted on G2.com.

It is a great tool to ensure your CS Org is well prepared to face the challenges of the role. Review collected by and hosted on G2.com.

SuccessCOACHING is supporting me and the entire CS Organisation at my company to be better prepared to add value quickly and effectively to our customers. It provides a very good training structure for CSMs with actionable items and very detailed content. This ensures that we are equipped with the right tools to deliver great experiences to our clients. Review collected by and hosted on G2.com.

Definitely look at upping the production on these videos if possible. Otherwise I enjoyed the epxerience. Review collected by and hosted on G2.com.

SUccessCOACHING provides the fundementals of how to be a CSM. I had experience as one prior to this course, and it ddid a great job of covering basics (like client communication, escalation, EBRs, etc.) while also teaching me a few new things that I had never learned were industry standards across CSMs. It was great to level set my prior knowledge to align closer to the standards, while also enhancing new skills. Specifically where I gained the most in problem solving. I have a tendency to immediately solve the problem I hear, rather than diving deeper. SuccessCOACHING made me put a sticky note on my desk reading "what are you trying to accomplish?" reminding me to dig deeper into the problem, and try to discover if this potentially a symptom of a larger issue to be solved. Review collected by and hosted on G2.com.