Success Chain
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Success Chain
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4.8 out of 5 stars
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Success Chain Reviews & Provider Details

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Mathieu P.
MP
Chief of staff to the CPO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

Sue was a very good coach and have a very good understanding of the different situations. Her expertise allowed us to move faster. An other things is to be able to use different type of session : one to one, one to many, trainings,... Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

To be honest, I have no critic to say! everything was good . Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Success Chain helped us improve our team's CSM mindset and define a plan to succeed. It was very helpful to know which actions we had to take. Our main issue was to have in the past an account manager team which were only on upsells/cross-sells and migrate it into a CSM team with notions like adoption, and retention, ... not only sales target. Review collected by and hosted on G2.com.

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Success Chain Overview

Editedit
What is Success Chain?

Success Chain helps businesses build high-impact Customer Success programs that grow revenues! Building a high-impact customer success program that maximizes net reoccurring revenue (NRR) requires you to address four critical needs. You need to: • Build and optimize the performance of your customer success department • Train and develop your customer success staff • Align your entire company around customer outcomes • Engage your customers in a way that they achieve and perceive value Success Chain helps you achieve outstanding results in all four critical areas! We provide: • Consulting – to help you quickly build, scale, and mature your capabilities • Coaching – to develop your professional expertise and career growth • Training – to increase your knowledge and skills in customer success and user adoption best practices The Success Chain team averages more than 20 years of experience in Customer Success, user adoption, change management, and technology implementations. We have worked with and been the executives responsible for Customer growth and success. Success Chain’s consulting, coaching, and professional development programs are aligned to and accredited by the Customer Success Association. Contact us at successchain.net to learn more.

Success Chain Details
Discussions
Success Chain Community
Languages Supported
English, French
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Seller Details
Seller
Success Chain
Year Founded
2018
HQ Location
Washington, US
Twitter
@getsuccesschain
18 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Jason W.
JW
Overview Provided by:
Jason Whitehead
Customer Success Consultant

Recent Success Chain Reviews

Souphaphone O.
SO
Souphaphone O.Enterprise (> 1000 emp.)
5.0 out of 5
"Accelerating Customer Success transformation"
The strategic approach and rapid understanding of my working environment and the issues specific to my business. The fact of being able to certify ...
Read more
Rodolphe G.
RG
Rodolphe G.Enterprise (> 1000 emp.)
4.5 out of 5
"Success Chain consulting service"
Success Chain proposes a proven framework associated with tools to help build coherent strategic plan for complex situations. The experience of Su...
Read more
Alissa F.
AF
Alissa F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great experience with Sue"
They are flexible and adaptable to your specfic needs. They are a very experienced bunch.
Read more

Success Chain Media

Success Chain Demo - 2022 - Top 50 Influencers in Customer Success
The Success Chain team is consistently recognized as top thought leaders in customer success.
Success Chain Demo - 2021 - Top 30 Customer Success Influencers
The Success Chain team has 25+ years helping organizations adopt and succeed with technology.
Success Chain Demo - 2020 - Top 100 Customer Success Strategists
Get the help and support you need to achieve your customer success and career objectives!
Success Chain Demo - 2021 - Top Women Leaders in Customer Success
Sue Nabeth Moore, Success Chain Co-Founder is widely recognized for her leadership in Customer Success
Answer a few questions to help the Success Chain community
Have you used Success Chain before?
Yes

10 out of 11 Total Reviews for Success Chain

4.8 out of 5
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10 out of 11 Total Reviews for Success Chain
4.8 out of 5
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10 out of 11 Total Reviews for Success Chain
4.8 out of 5
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Success Chain Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for Success ChainQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
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0 (Worst)
10 (Best)
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Souphaphone O.
SO
Customer Success Director
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

The strategic approach and rapid understanding of my working environment and the issues specific to my business. The fact of being able to certify my CSMs at the end of the coaching is a positive factor in change management. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Nothing, it was a great help for the challenge I had. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

Don't hesitate to call on Success Chain. The impact on my organization has been convincing. The change in mindset was accelerated thanks to Success Chain's experience and support (workshops and CSM e-learning). I also integrated other teams such as Sales to work on synergies during the coaching time. Sue also interacted with my top management to encourage investment in the department and provide perspective and useful benchmarks. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Success Chain helped me to structure the Customer Success department, with a focus on strategy, go-to-market and operational team coaching.

I was helped to build and follow my managerial transformation roadmap, and Success Chain ran workshops with my teams to help them with methods, indicators and customer orientation. Also very useful for thinking about the customer journey and defining what is support and what is success or account management. Review collected by and hosted on G2.com.

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Rodolphe G.
RG
Directeur Success Management
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Success Chain?

Success Chain proposes a proven framework associated with tools to help build coherent strategic plan for complex situations. The experience of Success Chain consultant is an utmost valuable asset as it provides relevant return on experience. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Our experience with Success Chain was optimal. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

I definitely recommend Success Chain consulting service, as it heps our organization getting a clear vision on our current maturity on Customer Success, and build up a multi-year strategic plan to develop the activity. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

1. Assess the maturity status of our organization regarding Customer Success

2. Elaborate a strategic roadmap to build up an efficient Customer Success organization

3. Assist in tactical implementation of strategic roadmap Review collected by and hosted on G2.com.

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Alissa F.
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

They are flexible and adaptable to your specfic needs. They are a very experienced bunch. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Online training portal could be on a newer system. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

If you're looking for a team with experience and helpful guides in the world of CS go no further! Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Sue brings her knowledge, experience and positive energy to help our new CS team learn more about the basics and some specific issues we are currently experiencing such as high churn rates and making clear communication across teams possible. Review collected by and hosted on G2.com.

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Nithisha R.
NR
Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Success Chain?

Amazing Customer Success experience. Throughout each interaction, you receive concepts, options, and recommendations. It's been great! Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Everything has been great so far, don't have any feedback at the moment! Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

We were able to design a successful strategy, thanks to Success Chain. Knowing what steps to take to complete the task was incredibly useful. Our primary challenge was transitioning from Sales that exclusively focused on upsells and cross-sells to a CSM team that included adoption and expansion. Review collected by and hosted on G2.com.

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Kristell C.
KC
Head of Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

The roadmap document was helpful: we worked on a 1 st version, we paused our collaboration for a while and we started again to audit what was implemented or not. Very useful to realize what has been achieved and has to be ! Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

I didn't dislike anything in my collaboration with Sue Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

I know the Customer Success career path is still something new but if you need to pivot to this one, Sue is definitively the good coach for you! Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

I've been working with Sue since I moved from my support position back in 2019. She helped me to adopt many new habits from the CS world, sharing her own experience when I was dealing with some issues. Review collected by and hosted on G2.com.

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MS
Head of CSM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

We had discussed the needs in term of trainings and coachings before starting and we also have adapted it during those six months.

Sue was really available and gave us good feebacks/advices. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

I know that we were just starting and we had a lot of thins to discover but if we could have had more proactivity on topics (proposition of topics), maybe it would have help. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

If you need a coaching in the CSM world, they do have a really good overview of trends, experiences feedbacks. That helps a lot. They are kind of expert on that topic ^^ Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

We were working with Success Chain as we wanted to switch the account manager team into Customer Sucess manager. We've learned a lot, team was motivated as she has understood the futures challenges and roles.

They benefited from trainings also. Review collected by and hosted on G2.com.

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Raylene D.
RD
Vice President Information Technology
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

I could not find any company to assist me in implementing a new software we purchased. Success Chain was able to help me set outcomes and plan success around each group and process. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

The downside is that I keep coming up with ideas on how to use this company and I can't increase my budget to bring them on full time. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

If you are looking to implement new software with a successful implementation, document a process flow, figure out what your requirements are for using a software, creat ROIs and deadlines around implementation or learn about where your pain points are with a particular process or software - success chain can absolutley do this. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Not only did they help us successfully implement a software with 100% usage, but they have also helped us gather requirements and assisted us with picking new software in other areas. Review collected by and hosted on G2.com.

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Verified User in Education Management
PE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

Personable & experienced team who are on hand to support where needed or through guided sessions Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Honestly couldn't fault Sue & Success Chain Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Scaling customer success practices with a small team and deepening understanding of core CS metrics Review collected by and hosted on G2.com.

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Lucas M.
LM
Head of Customer Success
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

Sue's coachings, and her strong experience in CSM and networks. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

I didn't take full advantage of the online training

sessions. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Building a strong Customer Success team.

Prioritizing my Roadmap.

Team Coaching Review collected by and hosted on G2.com.

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Laura W.
LW
Customer Success Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Success Chain?

Incredible Customer Success experience, particularly in the SaaS industry. You get ideas, solutions, and suggestions during each conversation. Very actionable points we could work on! Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

If relevant: assist to one of our team or client meetings and give us feedback Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Growing the Customer Success Team, how face new challenges for example NPS, ROI, etc. Review collected by and hosted on G2.com.

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Success Chain